Job Opportunities

Right now, we’re looking for people who think big and dream big! If you’re ready to discover just how far your talents can take you, we invite you to explore an opportunity with us.

Arctic Information Technology (AIT) has become a nationwide market leader by creating a diverse team of highly talented professionals in the Microsoft Dynamics, SharePoint and Network Infrastructure space delivering enterprise solutions to organizations in the private, public, government and non-profit sectors.

We encourage our team members to have a challenging, fun, and rewarding career. You’ll have opportunities for personal and professional growth. Instead of working in one business environment, you will work with a variety of customers and help them solve their complex problems.

What makes AIT different? We are passionate… about IT, our customers, our team, and our success! We are fast-paced and thrive at that pace. No two days are alike. We understand our customer’s needs but it never stops us from asking how we can improve. We are humble, supportive of each other, and fierce competitors in the market. You provide the ambition, we provide the opportunity. AIT is a subsidiary of an Alaska Native Corporation with offices in Alaska, Washington, and Virginia.

Current Openings

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Help Desk Technician

Are you a passionate technically inclined problem solver that thrives in a dynamic work environment?  Are you resourceful and enjoy working with a strong team?  This is the opportunity for you to take your love of computers to the next level!

The Help Desk Technician is a direct contact for AIT’s customers and is the initial support level for customer issues.   The Help Desk Technician is responsible for receiving information, diagnosing symptoms, and resolving problems.  This position will need to deliver customer service within specified service levels.  Typically, the Help Desk Technician will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper Hardware and Software setup, and assistance with navigating around application menus.

ESSENTIAL FUNCTIONS:

  • Strong understanding of available tools to assist in daily tasks
  • Strong ability to troubleshoot workstation and server software and hardware
  • Ability to troubleshoot workstation based software issues with:
    • Microsoft Windows Vista, 7 and 8
    • Microsoft Office  2010 / 2013
    • Local and network printers
    • Adobe
    • Apple Mac OS X
  • Understands user, workstation, and permissions in domain and workgroup environments
  • Understands and able to apply basic troubleshooting to server based software issues with:
    • Microsoft Windows Server /2008/2012
    • Microsoft Exchange 2007/2010/2013
    • Microsoft SQL Server
    • Microsoft Terminal Server 2008 and RDS 2012
    • Microsoft Hyper-V and VMWare
    • ESET and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Understand and administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage  Skype for Business Manage SharePoint
    • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Backup Exec and others
  • Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives
  • Ability to learn and understand 3rd party applications
  • Ability to communicate with vendors for RMA and troubleshooting purposes
  • Maintain account documentation

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong written and verbal communication
  • Ability to multi task
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • Deliver technical customer support over the phone
  • Ability to identify when a problem needs to be escalated and to whom
  • Pleasant and professional demeanor in all communications
  • Ability to remain calm in stressful situations
  • Ability to work independently and effectively on daily tasks without direct supervision
  • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
  • Able to work at an efficient and quick pace in troubleshooting and resolving issues while maintaining high quality
  • Provide simple instructions/training to customers on basic desktop usage
  • Identify sales opportunities and route the information to necessary team members
  • Operate with client satisfaction in mind
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain case information including notes and resolution
  • Participate as a member of the AIT team
  • Submit timesheets accurately and timely

QUALIFICATIONS:

  • Possess High school diploma or GED required, some college preferred
  • Certifications are beneficial but not required.  Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-687: Configuring Windows 8.1)
  • 2+ years of relevant experience in a technical help desk environment
  • Valid driver’s license, insurance and reliable personal vehicle

WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.  Job may require some travel.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.  For questions on the job posting contact (253) 344-5300.

EOE AAP M/F/V/D

Account Executive - Platform & Infrastructure

The Account Executive is primarily responsible for identifying and developing new business opportunities and supporting the needs of, developing sales opportunities to, and maintaining customer relationships with existing clients of Arctic IT.  This position partners with the Sr. Account Executive and others in the organization to deliver results that should be delivered on time, meet budget goals, and work should be delivered with a high degree of quality and stakeholder satisfaction. 

ESSENTIAL FUNCTIONS:

 Sales/Sales Support:

  • Generate new and repeat sales by providing product and technical information in a timely and consultative manner in order to meet established goals
  • Proactively identifies potential issues or opportunities to clients and Arctic IT
  • Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
  • Responsible for documentation of customer solution requirements
  • Responsible for writing and presenting proposals i.e. RFP’s
  • Responsible for writing scope of work for potential business
  • Provide and/or coordinate demos of solutions to potential customers
  • Completes accurate and timely transactions such as quotations, purchase orders, invoices, order changes, adjustments, and cancellations (from clients and vendors)
  • Achieves and maintains rapport with client and works to provide the best possible service experience
  • Develops and monitors quotes, opportunities, etc. in sales management tool(s); e.g. QuoteWerks, ConnectWise, MS-CRM, etc.
  • Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
  • Provides support to and coordinates efforts with other Arctic IT teams as needed
  • Reviews maintenance notes for new sales opportunities
  • Ensures that sales opportunities are responded to in a timely manner
  • Participates in team meetings and directly with Sr. Account Executive to provide accurate status of opportunities and efforts
  • Contacts clients following sales to ensure satisfaction and resolve any issues

Client Service:

  • Receives and triages incoming technical support and customer service issues and routes accordingly
  • Resolves or coordinates technical support issues when appropriate
  • Open technical support cases and ensures that cases are resolved in a timely manner as needed to ensure visibility is maintained to facilitate resolution
  • Periodically contacts clients for feedback on quality of service and documents accordingly
  • Other duties as assigned

QUALIFICATIONS:

  • Bachelor’s Degree in Business, Communications or related discipline preferred
  • Minimum of 3 years of relevant experience in a professional sales environment
  • Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
  • Public speaking experience preferred
  • Skill in organizing, and managing time across multiple tasks
  • Skill in understanding customer needs and providing quality customer service
  • Ability to work in fast paced environment

WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Work will frequently require individual to meet with prospects and clients in their work environment and reliable transportation is therefore required.  Travel may be periodically required to participate in events or meet with prospects and clients.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.  For questions on the job posting contact (253) 344-5300.

EOE AAP M/F/V/D

ERP Staff Consultant

JOB SUMMARY: The Staff Consultant – ERP participates in the project planning and implementation of Microsoft Dynamics Great Plains™ solutions. Assists in the integration of hardware, software, and customer requirements by translating business needs into solutions available within the Dynamics Great Plains™ modules and possible third party applications. Performs routine operational and administrative functions for all phases of a project.

ESSENTIAL FUNCTIONS:

  • Investigates, analyzes, and resolves business issues with selected software products
  • Researches solution alternatives by assembling, organizing, and summarizing findings. Briefs team on issues and proposed solutions
  • Follows established implementation standards
  • Assists in developing test plans, task sheets and ensures solutions are tested and performed according to the specifications
  • Assists in preparation of client reports
  • Produces end-user and requirements documentation
  • Works with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assists with user training of the new solution implemented within the client environment
  • Assists in the creation of the support (on-going maintenance) plan for the new solution
  • Provides input to the change management, issues tracking, risk management, and communications plan for the project
  • Installs server and workstation application software and associated updates on various types of hardware

KNOWLEDGE, SKILLS & ABILITIES:

  • Works effectively under minimal supervision
  • Maintains high utilization percentage while achieving high customer satisfaction
  • Appropriately escalates issues to team members, AIT management or external technical support
  • Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates
  • Exceptional analytical and problem solving skills
  • Works well under stress, pressure, and deadlines
  • Excellent verbal and written communication skills
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player

QUALIFICATIONS:

Required:

  • Bachelor’s Degree in Accounting or related discipline i.e. Math, IT.
  • Skill in planning, organizing, and managing time across multiple tasks.
  • Skill in understanding customer needs and providing quality customer service.
  • Skills in verbal and written communication to analyze, interpret, and present customer needs and technical product and service information.
  • Ability to produce project deliverables (design, installation, documentation, reports, etc.)
  • Ability to constructively participate in team meetings and brainstorming sessions.
  • Ability to follow project plans and requirements.
  • Ability to effectively discuss portions of focus application features with customers.
  • Ability to work in fast paced environment.
  • Ability to travel frequently and for extended periods of time.

Preferred:

  • Certifications in Dynamics GP
  • Skill in software installation/configuration preferred
  • 4+ years of Dynamics GP implementation methodology or experience as an end user.
  • Strong understanding of accounting and bookkeeping practices and policies
  • Skills in analyzing and transforming data in Excel
  • Skills in database applications like Microsoft SQL Server or Access

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.  Travel is required and varies around 25%.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.  For questions on the job posting contact (253) 344-5300.

EOE AAP M/F/V/D

Ask the Recruiter

We're always hiring. If you think you'd be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.

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