Job Opportunities

Right now, we’re looking for people who think big and dream big! If you’re ready to discover just how far your talents can take you, we invite you to explore an opportunity with us.

Arctic Information Technology (AIT) has become a nationwide market leader by creating a diverse team of highly talented professionals in the Microsoft Dynamics, SharePoint and Network Infrastructure space delivering enterprise solutions to organizations in the private, public, government and non-profit sectors.

We encourage our team members to have a challenging, fun, and rewarding career. You’ll have opportunities for personal and professional growth. Instead of working in one business environment, you will work with a variety of customers and help them solve their complex problems.

What makes AIT different? We are passionate… about IT, our customers, our team, and our success! We are fast-paced and thrive at that pace. No two days are alike. We understand our customer’s needs but it never stops us from asking how we can improve. We are humble, supportive of each other, and fierce competitors in the market. You provide the ambition, we provide the opportunity. AIT is a subsidiary of an Alaska Native Corporation with offices in Alaska, Washington, and Virginia.

Current Openings

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Help Desk Technician

Are you a passionate technically inclined problem solver that thrives in a dynamic work environment?  Are you resourceful and enjoy working with a strong team?  This is the opportunity for you to take your love of computers to the next level!

The Help Desk Technician is a direct contact for AIT’s customers and is the initial support level for customer issues.   The Help Desk Technician is responsible for receiving information, diagnosing symptoms, and resolving problems.  This position will need to deliver customer service within specified service levels.  Typically, the Help Desk Technician will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper Hardware and Software setup, and assistance with navigating around application menus.

ESSENTIAL FUNCTIONS:

  • Strong understanding of available tools to assist in daily tasks
  • Strong ability to troubleshoot workstation and server software and hardware
  • Ability to troubleshoot workstation based software issues with:
    • Microsoft Windows Vista, 7 and 8
    • Microsoft Office  2010 / 2013
    • Local and network printers
    • Adobe
    • Apple Mac OS X
  • Understands user, workstation, and permissions in domain and workgroup environments
  • Understands and able to apply basic troubleshooting to server based software issues with:
    • Microsoft Windows Server /2008/2012
    • Microsoft Exchange 2007/2010/2013
    • Microsoft SQL Server
    • Microsoft Terminal Server 2008 and RDS 2012
    • Microsoft Hyper-V and VMWare
    • ESET and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Understand and administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage  Skype for Business Manage SharePoint
    • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Backup Exec and others
  • Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives
  • Ability to learn and understand 3rd party applications
  • Ability to communicate with vendors for RMA and troubleshooting purposes
  • Maintain account documentation

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong written and verbal communication
  • Ability to multi task
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • Deliver technical customer support over the phone
  • Ability to identify when a problem needs to be escalated and to whom
  • Pleasant and professional demeanor in all communications
  • Ability to remain calm in stressful situations
  • Ability to work independently and effectively on daily tasks without direct supervision
  • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
  • Able to work at an efficient and quick pace in troubleshooting and resolving issues while maintaining high quality
  • Provide simple instructions/training to customers on basic desktop usage
  • Identify sales opportunities and route the information to necessary team members
  • Operate with client satisfaction in mind
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain case information including notes and resolution
  • Participate as a member of the AIT team
  • Submit timesheets accurately and timely

QUALIFICATIONS:

  • Possess High school diploma or GED required, some college preferred
  • Certifications are beneficial but not required.  Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-687: Configuring Windows 8.1)
  • 2+ years of relevant experience in a technical help desk environment
  • Valid driver’s license, insurance and reliable personal vehicle

WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.  Job may require some travel.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.  For questions on the job posting contact (253) 344-5300.

EOE AAP M/F/V/D

System Administrator

The System Administrator is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. The System Administrator is responsible for providing proactive and reactive services to Anchorage and Alaska state-wide customers in support of their IT infrastructure. This position is responsible for receiving information, diagnosing symptoms, and resolving problems. The System Administrator will need to deliver customer service within specified service levels and typically around more complex problems. This scope could include diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more. This is a non-managerial position.

ESSENTIAL FUNCTIONS:

•Deliver technical customer support over the phone and in person; understands support processes

•Contributes to team goals with regards to SLA requirements, case resolution, and customer satisfaction

•Communicate with vendors for RMA and troubleshooting purposes

•Owns issue through resolution and understands when to escalate a problem to another team member or vendor support and whom to escalate to; accepts escalated issues; mentors tier 1 when appropriate; and works tier 1 issues when workload warrants

•In depth knowledge of workstation/server hardware and software troubleshooting abilities

•Work with Domain and workgroup environments

•Troubleshoot server based software issues with:

•Maintain customer documentation consisting of the following:

•Very knowledgeable of various server/workstation peripherals such as USB/NAS drives

•Knowledge and understanding of AD, DNS, the Internet and mail flow

•Identify when technical and support related items are potential sales opportunities and pass the information to correct team members

•Accurately enter and maintain case information including notes and resolution

•Adheres to work group and company polices outlined in Employee handbook, electronic communication, and other documentation

•Submits timesheets accurately and timely

QUALIFICATIONS

•High school diploma required, college degree preferred

•MCP/MCSA/MCSE/MCTS/MCITP Certifications are preferred, but not required

•CompTIA A+ and Network+ are preferred, but not required

•4+ years of relevant experience in supporting complex networks and/or providing technical support or combination of experience and education

•Ability to shift schedule for evening or weekend work occasionally

•Valid driver’s license, personal auto insurance and reliable transportation

•Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

•Cell phone with local Anchorage number

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

EOE AAP M/F/V/D

Ask the Recruiter

We're always hiring. If you think you'd be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.

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