Citizens are becoming more vocal in their demands for better services that are more citizen-centric. At the same time, government agencies are faced with more limited public funding and requirements to show greater accountability in managing these limited resources.
Microsoft Dynamics ERP and CRM solutions help you manage finances, human resources, citizen relationships, funds and grants, and service delivery—all with a low total cost of ownership. Every day, these tools are used by government organizations to provide more effective services with greater accountability.
Increase efficiency and effectiveness
- Gain real-time insight into organizational information and metrics for better decision-making.
- Streamline and automate critical processes to free up time for value-added work.
- Integrate data and streamline information flow across different systems, departments, and agencies for greater collaboration.
- Enable regulatory compliance through accurate fund and account management.
Effectively manage your most valuable asset—people
- Simplify the management of employee data, payroll, benefits, and performance.
- Comply with employment-eligibility and injury-reporting requirements.
- Provide employees with security-enhanced Web access to human resources (HR) and payroll data.
Increase citizen satisfaction
- Gain a holistic view of citizen interactions across multiple communication channels.
- Improve response to citizen requests with centralized databases and automated follow-up tools.
- Enable one-stop citizen self-service through Web portals.
- Increase ability to analyze service trends and respond quickly to changing constituent needs.
- Conduct targeted community outreach with comprehensive communications tools.