We’ve partnered with ServiceNow to bring you the best in IT Service Management software.
ServiceNow’s IT Service Management (ITSM) elevates the ability for any organization to deliver IT services to their customers or employees. ITSM goes beyond providing IT services. It aligns the business goals to the IT team goals so that technology better supports the overall company mission.
Why should you embrace ITSM?
Your organization creates tasks constantly. ITSM integrates these tasks, helping manage services your organization provides to customers and improve internal processes designed to make your operations run smoothly. With ITSM, tasks are organized and prioritized, creating value for customers while increasing productivity among employees.
With ServiceNow, ITSM is all about efficiency
Here are all the areas you create efficiency when adopting ITSM:
Maximize your IT resources
The ITSM umbrella encompasses the entire range of IT services, so that even with a scarcity of resources, your organization works smarter, not harder.
Harnessing the power of automated workflows eliminates many manual tasks. Give your employees more time to provide the best customer service or free them up to work on IT strategies.
Save time and money
ITSM identifies and eliminates recurring issues and creates faster issue resolution. This reduces the time it takes to complete tasks, and as we all know, time is money.
Respond faster and increase your staff’s ability to respond to more calls. This means your service gets rave reviews and your team doesn’t have to work with the added pressure of waiting calls.
Create an IT Issue Prevention Plan
ITSM allows you to address specific IT issues by scripting effective responses that can be customized to common issues. Now that’s proactive IT service management.
Create reports that matter
Make cost-efficient decisions more easily with automated reporting processes. You’ll gain more accuracy with ITSM built-in reports.
Manage incidents quickly
Identify potential issues and respond to them before they can cause serious problems. With ITSM, you have more visibility into recurring incidents, and can create a response plan for the most critical to your organization.
Get back on track after an IT issue
ITSM, as part of your incident response plan, takes that plan into action and provides the resources to get your team and infrastructure back to full steam ahead.
Building strong IT teams with ServiceNow
Unifying IT Service Management for City of Raleigh
The city of Raleigh, North Carolina recognized opportunity to better serve their employees by centralizing IT service operations on a single platform. They turned to ServiceNow to deploy an enterprise-wide service system that gives city staff one place to go for IT service requests.
The efficiency of the platform allowed the city to replace six siloed solutions and reassign nine full time employees to more impactful service roles.
“We were not working efficiently…The city wanted a single enterprise platform for all users that would revolve around IT Infrastructure Library (ITIL) processes. [With ServiceNow], it was love at first sight. This is the right fit. This is what we need.”