Customer Relationship Management

Microsoft Dynamics CRM connects your entire sales, marketing, and customer service processes. It helps teams work effectively across all departments with a complete, centralized view of customer information. Every customer-facing employee can target and acquire new business, deliver superior service, and retain customers with a solution they’ll want to use.

With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.

Arctic IT has the expertise and dedicated resources to help you develop and implement a CRM strategy that meets your business objectives. From automating your sales force, to enabling your customer service representatives, to fully integrating Microsoft into your business processes, Arctic IT can help you successfully meet your CRM business objectives.

Benefits of Microsoft Dynamics CRM

  • Shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals with Microsoft Dynamics CRM Web-enabled modules.
  • Microsoft Dynamics CRM helps develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledgebase, and reporting tools with Microsoft Dynamics CRM modules.
  • Built using Microsoft .NET-connected technologies, Microsoft Dynamics CRM is easy to deploy, integrate, and customize.

Contact Arctic IT today to learn more about what we can do for your business: