Dynamics 365 Training


for Microsoft Dynamics 365 End-Users

Certified Dynamics 365 training services

When adopting new technology, you need a partner that prioritizes the planning and delivery of training to your staff.

At Arctic IT, we strongly believe that training for your new Microsoft Dynamics 365 software is key to the success of implementation across your organization. We develop and deliver custom software training content for your users so that you don’t have to! Our goal is to present material that is easy for non-technical users to understand, whether delivered through remote sessions, on-site sessions, or eLearning.

Proven training formats

We design our training content to take end-users through their daily business processes in ways that make sense, especially to end-users who may have limited technical savviness. Arctic IT’s training offerings can be tailored to your organization’s culture of learning, size, location, and other variables. Our Microsoft Certified Trainers work with you to come up with the best training options available for your unique needs.

Dynamics 365 Training

End-User Training (On-site or Remote)

An Arctic IT trainer trains end-users on how to complete their business processes in the new system. Your end-users engage in hands-on experience directly with our trainer for an optimized learning experience. This is a great solution for small organizations with a limited number of users.

Train the trainer

Train-the-Trainer (On-site or Remote)

An Arctic IT trainer trains key Subject Matter Experts and leaders at your organization. These leaders get ample time with the Arctic IT trainer to learn, practice hands-on exercises with the system, and ask questions. After attending training, leaders receive copies of the training content and go on to train groups of end-users within your organization. This option is great for organizations with many departments or a large number of users.

eLearning and LMS Support


For organizations with an LMS (Learning Management System), Arctic IT trainers can design and create training videos, quiz questions, verbiage, images, and resource documents to be uploaded into eLearning courses.

Webinar training


For shorter, introductory training topics, webinars train users remotely on the concept or product. These classes are typically conducted remotely for an hour-long duration and can be delivered live or pre-recorded.

Popular training deliverables

Our training offerings come with custom materials branded for your organization. These tools are designed to add value to your tech investment through documentation for your system’s users. Additionally, the documents are made in editable ways – usually using Microsoft Word or PowerPoint — so that they remain living documents that you can continue to update as your business changes and grows.

Some of our best-selling training deliverables include:

Slide Decks

Facilitate a discussion on concepts, workflows, and processes. Can also include instructor’s notes and scripts so they can be used by future trainers at your organization as well.


Quick Reference Guides

Also referred to as Job Aides, One-Pagers, or Cheat Sheets. These short documents help learners review a specific task in a concise guide.

Learning Labs

Similar to Quick Reference Guides, these more in-depth guides support hands-on learning by providing exercises for users.


Training Videos

Short, process-based videos can provide more visual learners with demonstrations of how key processes are completed in the new system. These are often a key part of any training delivered via eLearning.

When you need a heavy hitter

In addition to end-user training, Arctic IT’s support bench runs deep. We have the team to deliver system admin training and comprehensive product-focused training.

As a Microsoft Solutions Partner, we’ve shown our investment in their software, platform and infrastructure. We back this up by investing in the human resources necessary to make technology work. These employees are aware of what’s coming soon, the benefits of using new technology, and how to apply it to real-world problems.

Our highly experienced, senior consultants are experts in implementing and supporting Microsoft Dynamics 365 applications. We have consultants that have been recognized by Microsoft for their experience and knowledge of Dynamics 365. Our team of experts includes

Microsoft Solutions Partner Badge - Arctic IT

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