Cloud Managed Services and Security
for Microsoft 365 Business and Enterprise
You run your business, we’ll help protect it.
Secure and optimize your organization by combining the power and scale of Microsoft 365 and Arctic IT’s team of technical experts and engineers.
With Arctic IT as your partner in cloud managed services for Microsoft 365, you will gain strategic advantages such as
- Stronger security and compliance
- Predictable IT costs
- Faster support
- And time to focus on business objectives
A trusted provider in cloud managed services for Microsoft 365
Experienced and certified technicians
When it comes to protecting your technology investments, you want the best of the best. Our reliable, certified IT experts have a common goal—to ensure you can focus on optimizing your business without worrying about the technology powering it.
An Extension of your technology team
Elevate your security posture and allow your internal IT team to focus on proactive strategies with ArcticCare 365, our cloud managed services offering for Microsoft 365. We’ll help monitor your IT systems and network, provide on-going product training for your staff, and layer on additional security services to help you defend from cyber threats.
Microsoft 365 Services
Not on Microsoft 365? No problem, we are here to help you get there. We’ll work with you to determine the right Microsoft 365 licensing for your organization and support you in the migration.
ArcticCare 365 for Microsoft 365 Business Premium & E3 Subscriptions
The services and security offerings below are included in one monthly fee along with your Microsoft 365 subscription for Business Premium or E3 for Enterprise.
Endpoint management / security and vulnerability scanning
We’ll monitor your endpoints and systems, and perform patching/updates as they become available.
Microsoft 365 License and Tenant Administration
Only pay for what you need. We proactively manage your licensing and help you get the most out of your subscriptions.
Help Desk Support
Our Alaska- and Texas-based support teams provide unlimited escalations and overflow support – 7am-9pm and on-call 24/7.
Security Awareness Testing
Every company has a clicker. We’ve got the phish testing and training tools to help you avoid costly mistakes.
System Security Health Evaluations
We identify your risk factors, report on your security posture and provide updates on hardware lifecycle management.
Advanced Security Monitoring
From removable media to overseeing sensitive devices, we watch what you can’t see.
Cloud to Cloud Backup
Our Office 365 data protection service delivers fast backups and rapid recovery of data/services in times of need.
Hybrid Server Backup and Maintenance
Your essential on-premises servers, backed up to the cloud, maintained in the cloud, while operational at the edge.
Compliance Level Audit Support
Only pay for what you need. We manage your licensing and let you know how to get the most out of your subscriptions.
Used Hardware Disposal*
We’ll coordinate all the details for proper disposal, because security doesn’t end at the trash can.
*Anchorage clients only. Additional cost applies for disposal.
Monthly Live Trainings
Our monthly virtual training schedule keeps your team up-to-date with Microsoft 365 apps and cybersecurity.
Microsoft 365 Subscription Required
A Microsoft 365 Business Premium or E3 Subscription is required. Licensing includes modern workplace apps, Windows 11, and enterprise-level security features.
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“MLCV selected Arctic IT as a partner to help take our corporate office to the Microsoft 365 cloud because of our experiences with them in the Dynamics GP and Dynamics CRM spaces. We continue to partner with Arctic IT because they understand our vision of providing business value through technology innovation.”
Cloud Managed Services FAQs
What is Cloud Managed Services?
Cloud managed services are services that help to manage a client’s cloud resources or infrastructure. Cloud services include all the applications and infrastructure deployed across a cloud platform, like Microsoft Azure. Cloud managed services are typically applications or services hosted on the cloud and are managed by a third-party organization. This third-party organization is responsible for partial or complete management of the service of the client company.
Typically, a complete cloud management service includes updates, upgrades, migration, configuration, optimization, security, and maintenance. A partially managed cloud service, on the other hand, might only include the handling of critical applications and service issues. A key factor, in either case, is that both partial and complete cloud managed services are outsourced, allowing your organization to operate with less burden.
What is a Cloud Managed Services Provider?
A cloud managed services provider is a vendor that offers managed cloud services for your cloud tenants and applications, such as Microsoft 365. With Arctic IT as your cloud managed services partner, we augment your team with Microsoft 365 cloud experts at a fraction of the cost of hiring an internal team.
Our cloud managed services focus on providing you with stronger security and compliance, predictable IT costs, faster support services, and many other essential services. Our goal is to take the burden of managing these resources off you, allowing you to focus on core business objectives. We can even serve as a permanent replacement for your in-house cloud IT or just support the activities of your in-house teams.
When is a Cloud Managed Services Provider a good fit?
Every organization needs to pay extra attention to effective management to ease the complexities and burden that come with executing tasks on migration, optimization, updates, upgrades, and other services, some teams have opted to create a special team dedicated to managing cloud services.
However, some businesses realize greater value in outsourcing the management to third-party cloud managed services companies, such as Arctic IT. As your cloud managed services provider, we can support your team with a robust set of security tools and experienced personnel. In addition, if your local area does not readily have technically trained candidates, you may find that outsourcing this key department can bring better continuity and peace of mind.
How should I choose a Cloud Managed Services Provider?
In case you’re currently wondering which cloud managed services provider to partner with, we’ve got some tips to help you make the perfect decision for your business. Cloud managed services providers usually offer subscriptions for several services. The services might even vary from one provider to another.
When choosing your cloud managed services partner, here are some important considerations you want to keep in mind.
Skills and experience
When choosing a cloud managed services provider, one of the most important criteria to use is the provider’s experience. Do they have the required skills and experience to manage and optimize your workflows for cloud resources? What cloud services are they familiar with? What kind of organizations have they worked with before? And are they familiar with your industry’s tools and workflows?
Accurate answers to these questions will help you make the best choice.
Security and compliance
Even if you have been able to provide yourself with some level of security, the right cloud managed services provider will help you improve on any existing security architecture in your firm.
What security expertise and experience do they have? What certification level does the provider have? What regulatory, compliance, and security measures are they taking to ensure your cloud services are not compromised? Do they include any security training? Security and compliance should be one of your most important considerations when searching for a cloud managed services provider.
Transparency and trust
You must be able to trust the company you’re relying on to manage your cloud resources. This is because the partner will have full access to your data and cloud services. In order words, they must not allow any security breaches of your system through their access.
As a result, you want to choose a cloud managed services partner that will be transparent about how your services will be handled. Be sure to ask this question in the beginning because to be knowledgeable about everything they do. Ask how you will be alerted to changes, maintenance, or issues relating to your cloud services. Will they share performance reports, metrics, etc.? And will they be using proprietary or open-source tools to manage your cloud services?
How is Arctic IT’s Cloud Managed Services priced?
Pricing for cloud managed services will vary between providers. Components that affect price typically include
- The number of employees
- The level of sophistication of your IT systems
- Whether you need to keep onsite servers
- Whether you are looking to outsource all your IT functions or only some of them
At Arctic IT, we offer a price for each user and device. There is a separate cost for a modernization project to bring your infrastructure to serviceable standards. Our per user and device cost breakdown is $65 per user, $65 per device, and $100 per server.
As a Microsoft Cloud Service Provider (CSP), Arctic IT can help you obtain the appropriate licensing that we leverage to enable the Microsoft 365 cloud security functionality. We use Microsoft 365 Business Premium and Microsoft Defender licensing as a minimum requirement, which costs around $22/user/month for the license. Your organization may need enterprise level licensing, of which Enterprise Level 3 (E3) is our minimum at $36/user/month for the license. As your CSP, we keep a close eye on costs and only invest in licensing you need to provide the functionality your users require.
Arctic IT also adds on cloud-to-cloud backup licensing, which is a small investment for a huge peace of mind. Cloud-to-cloud backups, in the Microsoft environment, keep copies of all your files in OneDrive, SharePoint, and Teams. It will also back up all your email data from Exchange. This will allow you to recover a file that someone deleted from the cloud, whether it was a mistake or not.
When analyzing the final expense, make sure you understand what all is included in a cloud managed services provider’s offering so that you ensure you are comparing different providers on an even playing field. For small to medium sized businesses, outsourcing this work is a great fit.
Building strong relationships with managed services
Unifying Alaska Rubber Group on a Cohesive Cloud System
Alaska Rubber Group’s 13 locations are home to the largest hose and rigging fabrication and testing equipment in Alaska and the Pacific Northwest. To keep up with extensive company growth and maximize service delivery in an increasingly digital world, ARG needed a solution to unify all location operations into one secure cloud ecosystem.
Arctic IT’s cloud managed services solution, built around the Microsoft 365 cloud platform, allows ARG to manage the entire organization in a centralized system.
“Folks [at Arctic IT] not only see us as a client from a ‘one box’ perspective, but they understand our folks, who they are, and some of the inter-workings of our frontline people and what they need to win. It’s been a really collaborative relationship.”
Dependable network and systems management
ISP & DNS management
What clients are saying about our support team
“Friendly, patient, great customer service; Thank you!”
“Super professional, courteous, helpful, knowledgeable. You guys have some great folks working for you. Thanks for the help!”
“My colleagues and I have always had good experiences when reaching out to [Arctic IT] for assistance.”
“My call to the helpline was efficient and friendly and instructive, and I accomplished what I need to do quickly. I could not be more pleased with the service I received.”
“Reps are always able to help us in a timely manner and they provide excellent step by step instructions. Great customer service again!”
“Very professional and patient with me. Thank you!”
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