ServiceNow IT Workflows
ProductsServiceNow Partner
Streamline IT operations and drive efficiency with a centralized cloud IT workflow platform
ServiceNow offers a variety of IT workflow software solutions that can help organizations improve their IT service delivery. With ServiceNow, you can automate IT processes, increase operational visibility, improve incident and problem management, and enhance collaboration and communication.
Elevate your IT service delivery with ITSM
ServiceNow’s IT Service Management (ITSM) goes beyond providing IT services. It aligns the business goals to the IT team goals so that technology better supports the overall company mission.
Your organization creates tasks constantly. ITSM integrates these tasks, helping manage services your organization provides to customers and improve internal processes designed to make your operations run smoothly. With ITSM, tasks are organized and prioritized, creating value for customers while increasing productivity among employees.
With ServiceNow, ITSM is all about efficiency
Here are all the areas you create efficiency when adopting ITSM:
Maximize your IT resources
The ITSM umbrella encompasses the entire range of IT services, so that even with a scarcity of resources, your organization works smarter, not harder.
Improve workflows
Harnessing the power of automated workflows eliminates many manual tasks. Give your employees more time to provide the best customer service or free them up to work on IT strategies.
Save time and money
ITSM identifies and eliminates recurring issues and creates faster issue resolution. This reduces the time it takes to complete tasks, and as we all know, time is money.
Reduce downtime
Respond faster and increase your staff’s ability to respond to more calls. This means your service gets rave reviews and your team doesn’t have to work with the added pressure of waiting calls.
Create an IT Issue Prevention Plan
ITSM allows you to address specific IT issues by scripting effective responses that can be customized to common issues. Now that’s proactive IT service management.
Create reports that matter
Make cost-efficient decisions more easily with automated reporting processes. You’ll gain more accuracy with ITSM built-in reports.
Manage incidents quickly
Identify potential issues and respond to them before they can cause serious problems. With ITSM, you have more visibility into recurring incidents, and can create a response plan for the most critical to your organization.
Get back on track after an IT issue
ITSM, as part of your incident response plan, takes that plan into action and provides the resources to get your team and infrastructure back to full steam ahead.
Transform into a service-aware organization and minimize service interruptions with ITOM
ServiceNow IT Operations Management (ITOM) provides a unified platform that integrates various IT operations functions, such as event management, discovery, monitoring, and service mapping, into a single system. This modern approach allows for greater visibility, control, and automation across the entire IT infrastructure – resulting in improved service delivery, reduced downtime, and better alignment with business objectives.
ServiceNow’s ITOM also leverages machine learning and AI technologies to enable predictive analytics and intelligent automation, enabling organizations to proactively identify and resolve issues before they impact end-users.
Ready to take your IT workflows to the next level with ServiceNow?
ServiceNow’s continued commitment to innovation, backed by Arctic IT’s experience and expertise, means you can finally invest in modern technology with confidence. Our goal is to help you make decisions that make sense for your business, and that’s a promise.
Connect with us today to get the conversation started.
Building strong IT teams with ServiceNow
Unifying IT Service Management for City of Raleigh
The city of Raleigh, North Carolina recognized opportunity to better serve their employees by centralizing IT service operations on a single platform. They turned to ServiceNow to deploy an enterprise-wide service system that gives city staff one place to go for IT service requests.
The efficiency of the platform allowed the city to replace six siloed solutions and reassign nine full time employees to more impactful service roles.
Single Service Management Platform
Cloud IT Services and Operations Management for the city of Raleigh, North Carolina
“We were not working efficiently…The city wanted a single enterprise platform for all users that would revolve around IT Infrastructure Library (ITIL) processes. [With ServiceNow], it was love at first sight. This is the right fit. This is what we need.”
Enterprise Asset Management (EAM) & Security Operations
Track the lifecycle of all assets, including software, hardware, and fleet/utility related assets, and reduce the risk of cyberattacks
EAM Software
ServiceNow’s EAM module allows organizations to track the complete lifecycle of their assets, from procurement to retirement, including maintenance schedules, warranty information, and location data. This helps organizations to better manage their assets, reduce maintenance costs, and optimize asset utilization.
Security Operations (SecOps) Software
ServiceNow’s SecOps module provides a unified platform for organizations to detect, prioritize, and respond to security incidents in real-time. It uses machine learning and automation to identify and remediate security threats quickly and efficiently, reducing the risk of cyberattacks.
Enable visibility into ongoing strategic initiatives with Strategic Portfolio Management
ServiceNow Strategic Portfolio Management software can be a valuable tool for organizations looking to improve their overall project and portfolio management capabilities. Here are a few reasons why you might need the Strategic Portfolio Management module for your organization:
Align business goals and project outcomes
Use ServiceNow to ensure that all projects are aligned with the strategic goals and priorities of the organization. This helps to improve the overall effectiveness and impact of projects with resources allocated to the right initiatives.
Make data-driven decisions
The Portfolio Management module provides real-time visibility into project and portfolio metrics, allowing you to make data-driven decisions based on accurate and up-to-date information. This can help you to identify areas of risk, manage resources more effectively, and optimize project performance.
Increase efficiency and productivity
With ServiceNow, you can streamline project management processes in agile, traditional, or hybrid methodologies, making it easier to manage multiple projects and portfolios simultaneously. This can help reduce the time required to manage projects and free up resources.
Enhance collaboration and communication
ServiceNow provides a centralized platform for project and portfolio management, making it easier for team members to collaborate and communicate effectively. This can help to reduce silos between teams and ensure that everyone is working towards the same goals.
Calculate your estimated business value with ServiceNow
How much value could you realize with ServiceNow IT Service & Operations Management? Check out this interactive calculator by Forrester to estimate what ServiceNow could deliver for your organization.
