Microsoft Gold Partner
Enable cross-departmental collaboration to improve and modernize service delivery for your citizens
GovCase™: a modern, secure case management solution for government agencies
Arctic IT’s GovCase solution accelerator, built on Dynamics 365 and the Power Platform, is designed to provide government agencies with a comprehensive and secure case management platform. With its cloud-based architecture and Microsoft 365/Azure integration, GovCase streamlines the case management process, improves transparency, and provides workers with a 360-degree view of the people and resources associated with each case.
GovCase provides a comprehensive Case Management platform including tracking for cases, safety plans, incidents, placements, referrals, group activities, payment requests, goals, assessments, and family plans. Case level data rolls up to program level to give the agency KPIs on program efficacy, and ultimately, guide the best outcomes for recipients.
The GovCase Program Management feature provides government agencies with a robust solution for tracking and managing programs. The platform tracks key information such as program types, goals, assessments, placements, and referrals, ensuring that all relevant information is readily accessible and easily tracked. GovCase’s eligibility scoring feature can automatically determine and approve constituents for programs based on their eligibility. This can be done via caseworkers interactively entering data or through a self-service portal, providing an efficient and streamlined process. This application works alongside the Grant Management solution to provide a complete view of the Grant and Program lifecycle.
GovCase’s Payment Management features include the ability to track contacts, payment types, payment eligibilities, payment requests, payment transactions, withholding types, withholding amounts, deductions, and payees. With this information, government agencies can have full visibility into the success and accountability of programs and grants. The solution is also integrated with the grant management application to provide a complete view of payments made to constituents.
GovCase’s Grant Management feature provides government agencies with a comprehensive solution for tracking grants, from application to distribution. The platform tracks key information such as grant types, sponsors, total funds, remaining funds, and service requests, ensuring that all relevant information is readily accessible and easily tracked. With the ability to monitor and manage grants in real-time, government agencies can ensure that resources are allocated effectively and efficiently, improving the overall success and accountability of their programs.
With GovCase’s Court Management features, government agencies can track people, companies, addresses, court parties, court profiles, court documents, case notes, hearings, charges, fines and fees, and judgments. This information is accessible through a constituent portal, providing the necessary transparency and accountability.
GovCase offers a modern Constituent Portal, providing citizens with 24/7 access to relevant information and the ability to manage their cases in a secure and convenient manner. The portal is fully integrated with the GovCase platform, ensuring that all updates and changes made through the portal are reflected in real time. Constituents can easily track their cases, view relevant documents, and communicate with case workers through the portal, providing a seamless experience that streamlines the case management process.
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System-wide features of GovCase
Centralized Master Records
GovCase offers a robust system for tracking and managing demographic information, including addresses, other names, committees, education, skills, certifications, training, languages, birth and death records, documents, emergency contacts, employment, incarceration, military service, income, relationships, and change requests.
All the applications within GovCase are fully integrated, providing a comprehensive and holistic view. This integration ensures that all relevant information is readily accessible and easily tracked, allowing government agencies to effectively manage all types of cases. With GovCase, government workers can monitor and track activities, communication, and progress across multiple applications, providing a complete picture of each case.
GovCase allows caseworkers and contacts to maintain a log of communication through omni-channel communication with stakeholders, ensuring that everyone is informed and up to date.
GovCase is built on a modern Dynamics 365 solution, which is constantly updated and provides a layered least-privilege security model. All data is stored in Microsoft’s highly secure data centers, ensuring that sensitive information is kept safe and secure.
Native Integration with Microsoft 365/Azure
GovCase is fully integrated with Microsoft 365 and Azure, providing government agencies with a complete and unified solution. The solution is also fully integrated with Microsoft Teams, Calendar, Outlook, and SharePoint. The solution streamlines the case management process, improves transparency, and provides workers with a 360-degree view of the people and resources associated with each case.
Ease of Use
GovCase is designed to be user-friendly, with an intuitive interface that can be learned in just a few hours. This allows government agencies to get up and running quickly and efficiently, providing the necessary support to their constituents.
No better words describe Arctic IT’s culture than Tenacious Ingenuity. It’s how we approach all our technology projects. We know there is an answer to every problem, and we work with you to solve it. Collaboration, expertise, and commitment to our clients are paramount in everything we do.
Isn’t that what you should expect from your technology partner?
“I’ve been extremely happy with the Managed IT Support services provided by Arctic IT and would thoroughly recommend them for their high ongoing levels of customer service.”
“Arctic IT has gone above and beyond to assist us to create a user-friendly program tailored to meet our varied needs. I have been thoroughly impressed with their professional approach and attention to the most minute of details. I have also grown professionally as a result of interacting with the Arctic IT staff.”
Enhance your reporting capabilities and accessibility with GovCase
Case Management Lifecycle
- 360-degree view of service delivery for constituents across all departments
- Measure your program outcomes and community impact
- Flexible reporting, analytics, and dashboards
- Eliminate duplicate data entry
Microsoft Cloud Solution
- Cloud-native software (SaaS) available anywhere, anytime, any device
- Monthly subscription includes updates, upgrades, and support (only pay for what you use, lower TCO)
- Microsoft cloud ecosystem: Dynamics 365 in the GCC, Power Platform, Azure and more
Flexible and Agile Platform
- Native integration to Microsoft 365 applications including Teams and Outlook
- Use of a low-code/no-code application platform (LCAP) provides agility for future enhancements
- Robust integration capabilities with your existing records systems and business applications
Work anywhere, any time, and on any device
Regular, automated software updates
Cloud Lifecycle Management
Upgrades, unlimited support and maintenance included
Ongoing updates based on user feedback
Integrations with Microsoft 365 and third-party apps
Security is unrivaled on the Microsoft cloud platform
Dynamics 365 in the GCC maintains compliance certification to FedRAMP, Section 508, HIPAA, ISO-27001, ISO-27018, and WCAG standards
Data is secured and encrypted in the cloud at rest and in transit to the user’s browser when viewing
Secure Down to the Field Level
Data stays within defined boundaries to maintain overall security by user role, down to the field level
Additional security services are available including fraud protection, data leak monitoring, and more
Microsoft is quadrupling its cybersecurity investment to $20 billion over the next five years