PRODUCTS

Government Applications

Microsoft Gold Partner

Enable cross-departmental collaboration to improve and modernize service delivery for your citizens

GovCase™ Health & Human Services, our suite of software applications designed specifically for state and local governments, provides a holistic view of programs and services to measure outcomes and how funding is being utilized. Dashboard reports can be displayed through geographic, demographic or socioeconomic dimensions that provide visibility into program effectiveness to meet compliance requirements.

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Social Services Case Management

The GovCase Social Services Case Management application provides basic case management, tracking services rendered to citizens and relevant data needed to track outcomes. The application tracks recipients of services and communications between recipient and provider. Case level data rolls up to program level to give the granting agency views which show the efficacy of the program and provide the best outcomes for recipients.

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Program Management

To serve your community better, understanding how government programs perform is essential. The GovCase Program Management application helps you collect program data and aggregate the demographics of the people you serve. Access citizen programs via a centralized database that tracks and reports on participation and case history, and identify areas where services are needed by comparing eligibility requirements to existing community members.

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Grant Management

The GovCase Grant Management application is designed to allocate grant funding, such as block grants, to designated service providers. The solution will track funding among all providers who are granted monies and provide detailed reporting for accountability and compliance to the program charter.

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Citizen Portal

The GovCase Citizen Portal serves as a 24/7 engagement tool for citizens to self-evaluate program eligibility, manage personal profile information, and apply for services. Most of the time, people are unaware which programs are available to them because they don’t know if they meet the criteria necessary. This application allows each participant to run a pre-qualified assessment, which will guide them through the eligibility process. In addition, the portal provides them with a real-time view of their case status, where they can communicate with program managers, view their assistance history, and submit case information.

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Tenacious Ingenuity®

No better words describe Arctic IT’s culture than Tenacious Ingenuity. It’s how we approach all our technology projects. We know there is an answer to every problem, and we work with you to solve it. Collaboration, expertise, and commitment to our clients are paramount in everything we do.

Isn’t that what you should expect from your technology partner?

I’ve been extremely happy with the Managed IT Support services provided by Arctic IT and would thoroughly recommend them for their high ongoing levels of customer service.”

Brenda Mead

CFO, Alaska Power Association

“Arctic IT has gone above and beyond to assist us to create a user-friendly program tailored to meet our varied needs. I have been thoroughly impressed with their professional approach and attention to the most minute of details. I have also grown professionally as a result of interacting with the Arctic IT staff.”

Martha Gookin

Tribal Member Services Director, Poarch Creek Indians

Enhance your reporting capabilities and accessibility with GovCase

Case Management Lifecycle

  • 360-degree view of service delivery for constituents across all departments
  • Measure your program outcomes and community impact
  • Flexible reporting, analytics, and dashboards
  • Eliminate duplicate data entry

Microsoft Cloud Solution

  • Cloud-native software (SaaS) available anywhere, anytime, any device
  • Monthly subscription includes updates, upgrades, and support (only pay for what you use, lower TCO)
  • Microsoft cloud ecosystem: Dynamics 365 in the GCC, Power Platform, Azure and more

Flexible and Agile Platform

  • Native integration to Microsoft 365 applications including Teams and Outlook
  • Use of a low-code/no-code application platform (LCAP) provides agility for future enhancements
  • Robust integration capabilities with your existing records systems and business applications

Software-as-a-Service Benefits

GovCase Software as a Service Benefits
Mobility

Work anywhere, any time, and on any device

Security

Regular, automated software updates

Cloud Lifecycle Management

Upgrades, unlimited support and maintenance included

Feature Enhancements

Ongoing updates based on user feedback

Capabilities

Integrations with Microsoft 365 and third-party apps

Security is unrivaled on the Microsoft cloud platform

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Compliance Standards

Dynamics 365 in the GCC maintains compliance certification to FedRAMP, Section 508, HIPAA, ISO-27001, ISO-27018, and WCAG standards

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Data Security

Data is secured and encrypted in the cloud at rest and in transit to the user’s browser when viewing

Secure Down to the Field Level

Data stays within defined boundaries to maintain overall security by user role, down to the field level

Add-On Services

Additional security services are available including fraud protection, data leak monitoring, and more

Cybersecurity Investment

Microsoft is quadrupling its cybersecurity investment to $20 billion over the next five years