Application Managed ServicesServices
for Dynamics 365 Business Applications
Application managed services for business apps and beyond
Get the best value out of your Microsoft business applications with Arctic IT. Our application managed services offering, ArcticAscend, is an affordable monthly subscription that provides ongoing U.S.-based support and lifecycle services to your team 24/7/365 for these Microsoft cloud solutions:
- Dynamics 365
- Power Platform
What’s included in our standard Dynamics 365 application managed services
Help Desk Support
Receive unlimited Tier 2, U.S.-based remote phone/email support 8am to 5pm local time, Monday – Friday (except holidays) with emergency after-hours coverage available.
After you go-live with your software, our application managed services team conducts periodic and annual remote training sessions to keep your team’s application skills sharp and provide updates when enhancements are available. We ensure your team has the peace of mind they need to stay productive.
Arctic IT works with you to ensure your automated system updates and pre-scheduled application updates are not disruptive to business and occur as seamlessly as possible. You’ll stay up-to-date with the latest updates and upgrades as they are released and have the peace-of-mind your systems are covered.
Annual Strategy Session
We’ll help you create a business applications roadmap that keeps your technology modern, relevant, and efficient.
Learn more about our application managed services below.
Benefits of ArcticAscend application managed services
Easy to budget, fixed amounts with no-hassle monthly billing
Access our easy-to-use platform for submitting service tickets, or call when needed for quicker resolution
One reliable point of contact who manages your account
Better understand the functionality and features of your applications on Dynamics 365, Power Platform, and Azure
Top-of-the-line Microsoft certified consultants that understand business process, accounting, and best practices
Gain real-time access to your service tickets along with a complete ticket history
What clients are saying about our support team
“Friendly, patient, great customer service; Thank you!”
“Super professional, courteous, helpful, knowledgeable. You guys have some great folks working for you. Thanks for the help!”
“My colleagues and I have always had good experiences when reaching out to [Arctic IT] for assistance.”
“My call to the helpline was efficient and friendly and instructive, and I accomplished what I need to do quickly. I could not be more pleased with the service I received.”
“Reps are always able to help us in a timely manner and they provide excellent step by step instructions. Great customer service again!”
“Very professional and patient with me. Thank you!”
Dynamics 365 applications we implement and support
Dynamics 365 Customer Service
Make it effortless for your customers and your service teams to resolve problems together—no matter which channel or device is used. Guide your agents to the best recommendation with AI virtual assistants and contextual customer data.
Dynamics 365 Finance
From real-time financial visibility and cash flow forecasting to 24×7 global access in the cloud, discover how Microsoft Dynamics 365 Finance and Arctic IT will take you further, faster. This solution is fully integrated and available as a cloud subscription.
Dynamics 365 Commerce
Cater to your customers with an integrated Point of Sale Management application that optimizes your entire retail journey across multiple channels and devices. This retail platform is reimagined for the modern, mobile consumer.