Services

Application Managed Services

for Dynamics 365 Business Applications

Managed services for business applications and beyond

Get the best value out of your Microsoft business applications with Arctic IT. Our application managed services offering, ArcticAscend, is an affordable monthly subscription that provides ongoing support and lifecycle services to your team 24/7/365 for these Microsoft cloud solutions:

  • Dynamics 365
  • Power Platform
  • Azure
Microsoft Cloud Solutions

Our application managed services for Dynamics 365 includes

Help Desk Support

Receive unlimited Tier 2, U.S.-based remote phone/email support 8am to 5pm local time, Monday – Friday (except holidays) with emergency after-hours coverage available.

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Training

After you go-live with your software, we conduct training with your team to give them the peace-of-mind they need to be productive. We continue with periodic and annual remote training sessions to keep your team’s application skills sharp and provide updates when enhancements are available.

Maintenance

Arctic IT works with you to ensure your automated system updates and pre-scheduled application updates are not disruptive to business and occur as seamlessly as possible. You’ll stay up-to-date with the latest updates and upgrades as they are released and have the peace-of-mind your systems are covered.

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Annual Strategy Session

We’ll help you create a business applications roadmap that keeps your technology modern, relevant, and efficient.

Choose the ArcticAscend plan that’s right for you

Way more than your average business application support plan.

Standard Plan (Most Popular)

Our full suite of application managed services at the best value

Ala-Carte Plan

Only pay for what you need from the Standard Plan to bridge the gaps in your technology services

Light Plan

Purchase blocks of support time and still receive a dedicated trusted advisor to guide you along the way

Value Delivered Description Standard ArcticAscend Plan
Dedicated Point-of-Contact Get acquainted with your National Service Delivery Manager (NSDM), who serves as your advocate throughout the service delivery process. Your NSDM will work with you on status meeting frequency to review operational status, support metrics, progress reports and recommendations.
Unlimited Break/Fix We provide U.S.-based tier-2 and above application support services (8am to 5pm local time, Monday – Friday + 24/7 Help Desk for urgent issues) that deliver identification and resolution of issues for production in-scope application software.
Microsoft Application Update and Upgrade Services Automatically receive service pack updates and upgrades to a new version which will include new functionality. These services include release management, regression, and issue remediation for up to 8 hours (additional time required to resolve issues may result in additional fees).
Training Services Receive 4 hours of annual refresher training, periodic training, and new team member training.
Annual Strategic Planning Session Meet with our experts to discuss your business plans, review current and future solution needs, and identify areas of improvement.
Application Enhancement Services Receive up to 160 hours quarterly for services to design, build, and implement changes to support the Dynamics 365 solution implemented in production. Add-on
Annual Dynamics 365 Security Role Review Receive an audit of your Dynamics 365 environments to ensure that proper roles are assigned to allow only the minimum access that is required to perform the employees’ job function. Add-on
Dynamics 365 Dev/Test Security Environment Review A quarterly evaluation of whether your Azure Development and Test environments are up to date with the latest security patches and best practices. Add-on

How we determine your monthly price

Have this information handy:
Applications Supported • Services Required • Company Size • Level of Solution Customization

Request a quote now

Arctic IT has assisted our team for many years now, and we are impressed with their commitment to our success. There are a lot of other companies out there that might provide similar technical support, but Arctic IT’s superior customer service is the winning factor. Thanks team Arctic IT!

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Benefits of ArcticAscend application managed services

Predictable Costs

Easy to budget, fixed amounts with no-hassle monthly billing

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Timely Assistance

Access our easy-to-use platform for submitting service tickets, or call when needed for quicker resolution

Consistency

One reliable point of contact who manages your account

Operational Value

Better understand the functionality and features of your applications on Dynamics 365, Power Platform, and Azure

Experience

Top-of-the-line Microsoft certified consultants that understand business process, accounting, and best practices

Constant awareness

Gain real-time access to your service tickets along with a complete ticket history

Dynamics 365 applications we implement and support

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Dynamics 365 Customer Service

Make it effortless for your customers and your service teams to resolve problems together—no matter which channel or device is used. Guide your agents to the best recommendation with AI virtual assistants and contextual customer data.

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Dynamics 365 Finance

From real-time financial visibility and cash flow forecasting to 24×7 global access in the cloud, discover how Microsoft Dynamics 365 Finance and Arctic IT will take you further, faster. This solution is fully integrated and available as a cloud subscription.

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Dynamics 365 Commerce

Cater to your customers with an integrated Point of Sale Management application that optimizes your entire retail journey across multiple channels and devices. This retail platform is reimagined for the modern, mobile consumer.

Request more information

844.461.9500
connect@arcticit.com