Join The Team

Job Summary

The Accounting Assistant performs a wide variety of accounting and bookkeeping tasks. This is an experienced accounting position that works closely with the Controller to maintain business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that includes analytical work and thorough review of financial records. This position requires dedication to the overall company growth strategies to move the company fiscally forward with compliance and integrity.

Essential Functions

• Manage A/R processing, collection, and investigation 
• Manage A/P processing and investigation 
• Track bank deposits and apply cash receipts to open AR invoices 
• Reconciles bank statements by comparing statements with the general ledger 
• Participate in assembling financial data for audits 
• Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges and reconcile credit card statements 
• Reconcile employee expense reimbursements 
• Process monthly travel expense invoices 
• Protects organization’s value by keeping information confidential 
• Perform special projects as assigned by Controller 
• Perform other duties as assigned 

Knowledge, Skills & Abilities

• Professional, friendly, “can do” attitude
• Excellent verbal and written communication skills and etiquette
• Punctual and very strong attendance track record
• Good time management skills
• Good organizational skills
• Great attention to detail
• Work well in a team environment
• Able to maintain confidential information

Qualifications

• Associate Degree in Accounting required (Bachelor’s Degree in Accounting preferred)
• 3+ years of applied experience in accounting and finance
• Strong knowledge of MS Office and Accounting software
• Experience with bank reconciliation and tracking credit card transactions
• A complete or comprehensive understanding of accounting practices and procedures
• The ability to act responsibly and ethically when working with sensitive financial information, whether it’s information for the company or for individuals
• The willingness and ability to comply with local, state, and federal financial regulations, as well as the regulations established by the company itself
• Experience with government contracting organizations, preferred
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Account Executive role is accountable for identifying, developing, and closing new and repeat business opportunities. Normal daily activities for an Account Executive include collaborating with internal resources on multiple opportunities simultaneously; utilizing industry-standard best practices and methodologies to perform the highest-quality sales efforts; building long-term client relationships; continuing to grow our client base.

Essential Functions

• Develop relationships and new business, within State and Local Government organizations, with the sole purpose of generating and closing sales opportunities for Arctic IT’s recurring support/managed services, and Professional Services related to the Microsoft Cloud Solution Platforms, namely Dynamics 365, Microsoft 365, and Azure.
• Gather requirements and expectations from prospects and work in partnership with the internal team resources to recommend specific products, services, or solutions to prepare opportunities for proposal.
• Participate in demonstrations of software solutions to prospects to achieve alignment on scope of work definition and further developing opportunity to proposal.
• Present new opportunities at weekly internal Opportunity Reviews to get proposal resources assigned to respond to RFPs or prepare Statements of Work, and then, subsequently, participate actively in the standard processes to ensure response is delivered effectively.
• Own and maintain relationships with industry prospects and clients and respond to sales opportunities in a timely manner.
• Support marketing team efforts specific to industry vertical or geographic market area
• Represent Arctic IT at industry events such as webinars, roundtables, speaking forums and trade shows when necessary.
• Maintain and strengthen domain knowledge within industry vertical.
• Remain knowledgeable on all services provided and applications implemented by Arctic IT including pricing structures, integration capabilities, core application functionality, teaming partnerships, and vertical-specific functionality.
• Remains knowledgeable on all managed services offerings, including pricing structures, benefits, services provided, etc. and can speak to Arctic IT’s differentiation and competitive advantage.
• Attends recurring sales team meetings and reports accurate status of opportunities and efforts, provides strategic overview of territory account plan goals, and direction to respective pre-sales and marketing team for related tasks.
• Accountable for building own pipeline of leads through standard sales techniques such as cold calling, attending networking events, and evangelizing via social media.
• Complete standard process for managing leads and opportunities in centralized software D365 CRM and ensures all data is accurate, timely, and complete.
• Utilize Microsoft Teams for collaboration and communication for all proposals, Statements of Work, Contract Documents, and any requirement established for the GROW team within Arctic IT’s sales process.
• Store all documents within One Drive for Business or Microsoft Teams related to any and all work/product responsible or accountable for.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum 4 years of experience selling IT solutions to State and Local Government agencies
• Proven experience in technology sales as an Account Executive or Sales Representative
• Advanced level experience tracking sales leads and opportunities in CRM systems specifically Dynamics 365 for Sales
• Excellent communication and presentation skills with the ability to build relationships
• Well-organized and extremely effective at managing time and calendar
• Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process
• Valid driver’s license, insurance and reliable personal vehicle

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 50%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

OVERNIGHT SHIFTS AVAILABLE:

• Sunday-Wednesday 6:00PM-6:00AM
• Wednesday-Saturday 6:00PM-6:00AM

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

Essential Functions

• Deliver technical support over the phone remotely and in person; understands support processes
• Use approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, SCCM, etc.
• Provide instructions to clients on basic desktop, peripheral, and mobile device usage
• Troubleshoot workstation-based software issues with:

• Microsoft Supported Windows Operating systems
• Microsoft Supported Office/O365
• Local and network printers
• Adobe
• Apple Mac Operating systems
• Sophos and other major AV brands
• Able to add users and join workstations, to a domain and assign permissions per procedures
• Apply basic troubleshooting to server-based software issues with:

• Cloud Services
• Microsoft Supported Windows Server
• Microsoft Supported Exchange
• Microsoft Supported SQL Server
• Microsoft Supported Terminal Server and Remote Desktop Services
• Sophos and other major AV brands
• Knowledge and understanding of DNS, the Internet and mail flow
• Administer Microsoft Office 365

• Manage and delete user accounts
• Manage Skype/Teams for Business
• Manage SharePoint
• Licensing levels to include subscription offerings
• Knowledge of backup solutions including Barracuda and others
• History of working with  various server/workstation peripherals such as POS equipment (cash drawers, credit card readers, tablets) USB printers, PIV card readers, etc.
• Learn and understand 3rd party applications
• Learn client key business processes to provide effective troubleshooting, resolution, or workarounds
• Communicate with vendors for RMA and troubleshooting purposes
• Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
• Identify efficiencies for Arctic IT and our clients
• Work well with clients at all levels, from executive to IT to end user
• Accurately enter and maintain issue information including notes and resolution
• Actively participates as a member of the Arctic IT team
• Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
• Submits timesheets and expenses accurately and timely
• Other duties as assigned

Qualifications

• Possess High school diploma or GED required, some college preferred
• 2+ years of relevant experience in a technical help desk environment with demonstrated advancement of skills
• Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA
• Knowledge of MS Dynamics365 a plus
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
• Pass background checks as needed
• Strong phone contact handling and active listening skills
• Valid driver’s license, insurance, and reliable personal vehicle
• Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

Provide initial technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.

Essential Functions

• Firstline responder to incoming issues through chat, email-generated tickets, or phone
• Direct unresolved issues to the next level of support personnel
• Troubleshoot straightforward workstation-based software and hardware issues with:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office/O365
  • Adobe
  • Apple Mac supported Operating systems (workstations)
  • Sophos and other major AV brands
  • Component failure and pending failure behavior
  • Failed startup beep codes
  • Computer event logs and 3^rd party alerting tools
  • Local and network printers, as well as other peripherals such as keyboards and monitors

• Assist users with basic “How do I?”, “Where do I?”, etc. type of technical questions
• Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
• Understands and administers user level tasks in the Microsoft Office 365 environment
  • Learn the difference between sync’d and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling

• Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
• Learn and understand basic functions of 3rd party applications
• Understands and uses documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
• Accurately enter and maintain issue information including notes and resolution
• Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
• Contribute to team goals such as:  SLA requirements, resolution, and client satisfaction
• Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
• Work well with clients and the intra-company team at all levels, from executive to IT to end user
• Actively participate as a member of the Arctic IT team
• Submit timesheets accurately and timely
• Other duties as assigned

Qualifications

• Possess High school diploma or GED required, some college preferred
• 2+ years of relevant experience in a technical help desk environment preferred
• Certifications are beneficial but not required.  Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
• Pass background checks as needed
• Valid driver’s license, personal auto insurance and reliable personal vehicle
• Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Account Manager is responsible for managing the client portfolio of Arctic IT across IT and Application Managed Services accounts.  The Account Manager is the main advocate for their clients internally and externally facing.  This role is ultimately responsible for client satisfaction, managing expectations, managing contractual obligations, client retention, setting technical strategic roadmaps, etc.  This role is in constant communication with their clients through phone, email, and on-site visits. This is a non-managerial role.

Essential Functions

Service Delivery, Customer Service, and Satisfaction:

• Serves as the primary point of contact (externally) for client service issues
• Communication expert – presents clients with difficult news in a delicate manner
• Sensitive to client’s perception and expectations
• Works to keep communication flowing and productive between Arctic IT (consultants, management, sales, etc.) and client
• Identify and promote opportunities to improve our processes and service delivery
• Identifies and escalates as needed on client satisfaction issues
• Proactively reviews tickets to identify trends and areas of business need

Customer Business Reviews, Account Management:

• Manage multiple clients simultaneously (20-40 clients)
• Drive multi-year contract renewal and identify up-sell opportunities and transition to AE
• Facilitate communication for client requests through Arctic IT processes for procurement, engineering, SOW’s, etc.
• Review and deliver proposals to client
• Maintains awareness on active projects and seeks PM updates for awareness during routine communication
• Verify client invoices (Managed Services) are correct, and address billing issues to assure timely payment
• Ensure both the company and clients adhere to contract terms
• Prepare client technology roadmaps and educate clients on technology trends
• Maintain contact with clients through phone calls, site visits, and formal Client Business Reviews (CBR)

Sales/Pre-Sales Support:

• Assist in pre-sales for qualified opportunities to fast track relationship with potential clients

Customer Onboarding:

• Leads onboarding of new managed services clients, coordinates schedules, expectations, billing timing, etc. working with client key contacts and the Arctic IT internal team
• Conducts orientation for new clients including explaining roles and relevant Arctic IT operations to clients

Client Operations:

• Work with the team on strategies to ensure proactive IT operations management
• Recommends training or other knowledge-based improvements
• Collaborates to develop operational goals and a plan to achieve these goals
• Other duties as assigned

Qualifications

• Bachelor’s degree in business or another related field preferred.  Equivalent work experience considered as a substitute.
• 3+ years of combined technical account management, technical consulting, system administration, business applications or network administration experience
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Ability to acquire appropriate clearance as required by client
• Overnight travel will periodically be required

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.