Join the Team

Job Summary

The Escalation Engineer is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. This person serves as senior escalation point for complex issues and works issues through to completion with minimal supervision. As a seasoned professional, the Escalation Engineer also participates in the onboarding process for new IT managed services Clients. This is a non-managerial position.

Essential Functions

Escalation Engineer / Tier 4:

• Serves as highest escalation point within the Network Operations Center (NOC) for highly technically complex or sensitive issues and complete Root Cause Analysis.
• Conducts analysis thru resolution for support issues in a breadth and depth of topics such as servers, virtualization, laptop/desktops, networking/connectivity, data integrity, system accessibility, and cyber security
• Works issues thru to completion with minimal supervision
  • Dispatches for outages or onsite needs as appropriate (in communication with IT Services Manager)
  • Works Tier 1 – 3 issues as needed
• Provides technical and professional mentorship to NOC team
• Critical Incident technical owner
• Perform OS upgrades and replacement switches
• Perform site visits to Clients for field work, as needed
• Works with Support Center management to ensure that Arctic IT is fully meeting service obligations and promptly identifies any obstacles or suggested enhancements in service delivery
• Assist with best practices, internal documentation, and processes

ArcticCare Onboarding / ArcticCare Health Assessment:

• Actively engaged in onboarding projects to onboard new managed services Clients
  • Oversees/Deploys agents, AV, leveraging other resources as appropriate
  • Develops/updates/files critical Client documentation and information
  • Facilitates communication to AC team on progress and completion
  • Coordinates with Security Operations Manager for security onboarding tasks
• Participates in ArcticCare Health Assessments to gather technical information for prospective Clients
  • Reviews existing infrastructure
  • Deploys managed services agents on servers/workstations for telemetry gathering
  • Generates findings, assessment, and recommendations for the Sales team
  • Provides guidance and training to System Administrators on completing Health Assessments

• Supports Account Managers and Technical Account Engineer by providing information as required for Client Business Reviews Meetings
• Provides leadership on Client specific tools support and escalates issues to Internal IT that could be platform related and provide support as required through resolution
• Other duties as assigned

Knowledge, Skills & Abilities

• Maintains working knowledge of Microsoft 365 and Azure products, resources, features, security, and compatibility with ArcticCare
• Strong understanding of available tools to assist in daily tasks; quick learner and have a thirst for knowledge
• Able to work quickly, accurately, and efficiently
• Committed business ethic; always ready to work throughout the duration of scheduled shift
• Strong written and verbal communication skills
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to multi -task
• Work well with Clients at all levels, from executive to IT to end user
• Pleasant and professional demeanor in all Client and internal communications
• Ability to remain calm in stressful situations
• Operates with Client satisfaction in mind

Qualifications

• 6+ years of combined technical consulting, system administration, or network administration experience in an enterprise environment
• Bachelor’s degree in MIS, Computer Science, or related field highly preferred, may substitute work experience
• Maintains current Microsoft certifications and other certifications as applicable (such as CCNA)
• Extensive knowledge of current Windows Server versions, current Client operating systems Active Directory and Azure AD and Exchange Solutions (on premise and cloud)
• Experience with Microsoft Cloud solutions including Azure and Microsoft 365 deployments, maintenance, and architecture
• Working knowledge with data storage deployment, support, capacity planning and provisioning with SAN, NAS, iSCSI, direct-attached storage & storage virtualization
• Extensive knowledge of network, network protocols, routing, switching and firewalls
• Comprehensive understanding of anti-virus and backup solutions
• Prior experience in implementing and supporting virtual environments (preferably Hyper-V) with an eye towards scalability and performance
• Ability to shift schedule for evening or weekend work occasionally
• Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch
• Cell phone and on call accessible
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to Federal, State and Local government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Data Engineer’s main responsibility is to be the single Point-of-Contact for the data related requirements and design, data integrity and security, data mapping for application migration and integration, and data flows during Dynamics 365 implementation projects for Arctic IT. Responsibilities include but are not limited to analyzing Client’s existing data and the solution requirements to design how all data will be handled, including how data will be migrated, how data flows through all the integrated systems, how the data will be used and analyzed, complete data mapping, understand and develop database schemas, and designing/developing/managing SQL databases. The Data Engineer will be responsible for making decisions about the technologies and the architecture to be used to support the data requirements on projects. A strong understanding of Microsoft SQL Server and Microsoft Azure is required along with a base understanding of third-party data management tools.

Essential Functions

• Thorough understanding of legacy data models (through analysis and investigation) to complete data migration and integration
• Design, create, and maintain the Dynamics 365 entity model to support extended functionality for Client needs
• Creates data models utilizing best practices to ensure optimal and acceptable performance
• Create and manage data flow diagrams and responsible for understanding the overall data ecosystem of large enterprise systems
• Create data mappings and data migration plans
• Designs and implements data integrations between disparate systems
• Create and manage SQL database(s) used for data archiving and/or report servers, and other needs for Arctic IT Clients utilizing Microsoft Azure SQL and SQL Server
• Work with project teams on reporting related questions, tasks, and implementation
• In coordination with development and/or QA team members create and execute load testing plans to validate database performance
• Coordinate with project Architects to ensure consistency in implementation tools and processes among the various systems.
• Responsible for data privacy and security and ensuring compliance with federal, state, and other applicable laws
• Functions as the liaison to work with Client IT or other team members as it relates to data to ensure the work is completed and transitioned
• Functions as a data Subject Matter Expert and accountable to the Senior Program Manager regarding data (questions, challenges, risks, etc.)
• Other duties as assigned

Qualifications

• Bachelor’s degree in Business, Computer Science, or equivalent education and experience
• Minimum 5 years of experience working in Microsoft SQL data initiatives such as data integration, database administration, data migration, reporting, etc. with progressive responsibilities
• Excellent Microsoft SQL Server skills: Certifications preferred but not required
• Expertise in Extract-Transform-Load process definition and execution
• Expertise with data migration tools such as, SSIS, Scribe, Kingsway Soft
• Knowledge of the Microsoft Power Platform including LogicApps
• Experience supporting performance and load testing, analysis, and evaluation of results, and providing recommendations
• Skilled in understanding and maintaining data integrity, developing documentation, and ability to be accountable for overall data validation
• Able to assimilate unstructured information and produce clear data plans for large enterprise-level IT projects
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Overnight travel up to 10% may be required.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Security Analyst is a technical resource that is responsible for the execution of security tasks across the Arctic IT portfolio of services.  They utilize appropriate framework(s) for security operations and apply it to multiple Arctic IT service offerings such as ArcticCare, ArcticAscend, and Professional Services.  The role requires technical expertise, operational ability, and excellent communication skills.  The Security Analyst will work with the Security Operations Manager to ensure Arctic IT is delivering security services per our standards.

This role will interact with all levels of Arctic IT employees and Client organizations in the execution of the following essential functions.

Essential Functions

Security Operations:

• Help to implement best practices and a standard security posture for clients
• Serve as an escalation point for security related tickets/incidents
• Actively participate in the coordination and remediation of all security incidents
• Monitor, investigate, and report security related events
• Security tools administration, such as SIEM’s, AV, encryption, etc.
• Proactively monitor and administer complex networks, security protocols, operating systems, and system applications for external Clients
• Support Security Operations Manager with tasks as needed
• Provide technical assistance to clients around security related issues

IT MSP – ArcticCare:

• Conduct Phish threat campaigns and training
• Manage email security and filtering for clients
• Manage workstation encryption policies
• Lead onboarding and ongoing monitoring for Dark Web related services
• Lead security components of the onboarding activities
• Monitor antivirus events and create policies to meet client requirements
• Manage client firewalls
• Administer MFA polices
• Performs quality reviews for managed firewalls, server logs, unauthorized access, and identity systems
• Provides security assessments and network health assessments for existing Clients and pre-sales engagements.
• Keep abreast of current vulnerabilities as they relate to supported infrastructure
• Maintain knowledge on security related components of Microsoft 365 and Azure Security product offerings

Business Applications – ArcticAscend:

• Work alongside the Security Operations Manager to maintain secure solutions for business application Clients
• Keep abreast of current vulnerabilities as they relate to supported business applications
• Understand, document, and recommend security best practices for supported business applications
• Maintain knowledge on security related components of Microsoft 365, Azure, and Dynamics 365 and how all these components integrate with each other to provide an overall security footprint

Professional Services:

• Meet with clients and Arctic IT staff to understand client security requirements and assist to formulate a security posture for the client
• Assist to implement, test, and verify the security scope for business application projects
• Work with Security Operations manager to harden systems and environments according to client security needs

Internal IT:

Assist in log review and analysis

• Investigate and remediate security events as directed
• Stay up to date on key industry related security information and relay to Arctic IT management as needed
• Other Duties as assigned

Knowledge, Skills & Abilities

• Strong understanding of available tools to assist in daily tasks; quick learner and have a thirst for knowledge
• Ability to work on multiple projects simultaneously and balance conflicting demands
• Strong sense of professionalism, integrity, and ethics
• Ability to combine technical skills with an understanding of business needs to successfully protect assets
• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences
• Committed business ethic; always ready to work throughout the duration of scheduled shift
• Strong written and verbal communication skills
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to multi -task
• Pleasant and professional demeanor in all client and internal communications
• Ability to remain calm in stressful situations

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

• Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities
• Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal
• Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and client’s requirements
• Identify and recommend product customizations, enhancements, or workarounds to meet client requirements
• Develop functional and technical specifications for enhancements and integrations to other business applications
• Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration
• Responsible for researching and qualifying ISV solutions
• Responsible for the Functional and Technical Requirements Document, including the review sessions with the client
• Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise
• Responsible for ensuring overall solution adheres to client requirements
• Responsible for ensuring system and customization designs meets client’s requirements
• Works with the Program Manager to ensure all tasks are listed in the Project Work Plan
• Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements
• Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope
• Responsible for communicating with the Program Manager concerning all project related items
• Responsible for specific Project tasks assigned by Program Manager per the project work plan
• Communicates with the Program Manager concerning potential new opportunities
• Provide escalated support
• May perform product demonstrations
• May perform implementation tasks
• Proactively look for ways to keep all time productive and will use non-client time for personal training, internal projects and administrative tasks
• Will be expected to coach, train, or be a mentor to newly hired team members
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices
• Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
• Delegate tasks and responsibilities to appropriate personnel
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered
• Ensure Arctic IT’s brand and image is represented appropriately
• Participate in resource planning and identifying resources required to complete projects successfully
• Provide feedback on performance evaluations for team members

Qualifications

• Bachelor’s Degree in Accounting, Business, Computer Science, or related field
• 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
• 10+ years of industry and/or consulting experience
• 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
• Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
• Strong time-management skills and ability to multi-task while maintaining quality client service
• Strong Financial module experience with an accounting background
• Knowledge of Microsoft Dynamics AX customization tools
• Experience with integration tools and 3rd party add on modules
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Valid Driver’s License required
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

• Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
• Experience with Microsoft Office 365
• Experience with multi-company, multi-site organizations
• Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and /or Field Service modules

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, develop, integrate, implement, and maintain Microsoft Dynamics 365 (CE) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, training, and client support independently and with a team.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Work with team members and independently to configure Microsoft Dynamics 365 (CE) and key third-party products.  This work would include building custom CRM entities, development of various CRM components (business processes, workflow), security configuration, and report writing.
• Leads client meetings to gather business requirements and designs solutions that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Complete design/configuration of the solutions.
• Complete project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides.
• Utilize Microsoft DevOps to track project tasks.
• Lead all tasks relating to requirements gathering, feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in one on one, webinar, and classroom style settings.
• Provide application support for clients during Go Live cut-over.
• Work with management to keep projects on schedule and recommend needed action to meet deadlines.
• Perform demonstrations of solutions to clients as required.
• Mentor Solution Consultants.
• Support Functional Consulting Managers with various duties.
• Maintain currency on level of professional/technical knowledge.

Knowledge, Skills, and Abilities

• Works effectively under minimal supervision
• Strong time-management skills
• Strong ability to “multi-task” while maintaining quality client service
• Maintains high utilization percentage while achieving high client satisfaction
• Appropriately escalates issues to team members, Arctic IT management or external technical support
• Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
• Shares knowledge with team members and encourages collaboration amongst peers and subordinates
• Tailors communication appropriately within the team, the company, and clients
• Exceptional analytical and problem-solving skills
• Works well under stress, pressure, and deadlines
• Excellent verbal and written communication skills
• Thrives on working well with clients and provides exceptional service
• Well-organized, self-directed team player
• Supervisory experience preferred

Qualifications

Required

• Bachelor’s degree in Business, Computer Science or related field
• 6+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics 365 CE
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Plus

• Experience with Microsoft DevOps and Office 365
• Experience with Microsoft Power BI
• Experience with Microsoft Dynamics 365 ERP solutions

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Senior Application Developer will utilize best practices to design, customize, integrate, implement, and upgrade customizations associated with Microsoft Dynamics 365 solutions for Clients. This role will work extensively with internal teams, Clients, and sub-contractors providing subject matter expertise and hands on consultative development experience. This is an experienced consultant position and will be responsible for managing Client expectations and scope relating to development tasks on implementations of small to large scale. This role is expected to work independently and as part of team to accomplish a full range of development duties from requirements definition, design, configuration, custom development, custom integrations, data migration, unit testing, quality assurance and Client support.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices
• Participates in client meetings to gather business requirements and takes the lead to design solutions that meet the requirements along with the Solution Architect
• Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work
• Execute all phases of solution development to include custom development, unit testing, quality assurance testing, documentation, deployment, and support for major and minor modifications
• Translate business processes into platform abilities (e.g. selecting Business Process Activities vs. Workflows vs. Custom Plugin vs. PowerApps)
• Create project documentation such as: Customization Specifications, User Acceptance Test Scripts, etc.
• Perform components of implementations that include application enhancements, system integrations, data migrations, custom workflows, custom reports, and dashboards
• Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries
• Perform debugging and testing of all code and assist with any issues related to Client deployments
• Resolve defects for customized solutions
• Perform upgrades of custom development solutions
• Work with external sub-contractors to ensure Arctic IT’s development best practices are met on outsourced development projects
• Contribute to current Arctic IT solutions and customizations to build products to resell to future Clients
• Develop and maintain source code and track outstanding items following the Arctic IT development process.  Manage solutions built by the team by merging changes to master source repositories
• Perform or assist with system performance enhancement activities as needed
• Assist with technical support for Clients
• Mentor junior level Application Developers
• Support Solution Architects and project teams with various other duties
• Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications

Qualifications

Required:

• Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology
• Minimum of 6 years’ experience developing in Microsoft Dynamics 365 CRM/CE solutions, with a strong understanding of the entities and Object Model
• Experience using source control repositories such as DevOps
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
• Experience upgrading solutions from previous versions to newer releases
• Experience developing reports with SQL Server Reporting Services
• Skills in Microsoft SQL server, including SSRS and SSIS
• Experience in gathering and translating Client requirements to custom solutions to be developed
• Ability to develop within an application development process model creating supporting documentation for work products created
• Ability to work in fast paced environment
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred:

• Experience with other Microsoft Dynamics 365 Solutions (GP or F&O)
• Experience integrating Dynamics CRM/CE with various integrating products and add-ins to deliver a full solution for the Client (KingswaySoft, Scribe)
• Experience with Software-as-a-Service environments
• Certifications in Dynamics 365
• Experience with Microsoft SharePoint
• Experience with Microsoft Power BI

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Application Developer will utilize best practices to design, customize, integrate, implement, and upgrade customizations associated with Microsoft Dynamics 365 solutions for Clients. This role is expected to work independently and as part of team to accomplish a full range of development duties from requirements definition, design, configuration, custom development, custom integrations, unit testing, data migration, quality assurance and Client support.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices
• Participates in Client meetings to gather business requirements and assists to design solutions that meet the requirements
• Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work
• Execute all phases of solution development to include custom development, unit testing, quality assurance testing, deployment, documentation, and support for major and minor modifications
• Translate business processes into platform abilities (e.g. selecting Business Process Activities vs. Workflows vs. Custom Plugin vs. PowerApps)
• Create project documentation such as: Customization Specifications, User Acceptance Test Scripts, etc.
• Perform components of implementations that include application enhancements, system integrations, data migrations, custom workflows, custom reports, and dashboards
• Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries
• Perform debugging and testing of all code and assist with any issues related to Client deployments
• Resolve defects for customized solutions
• Perform upgrades of custom development solutions
• Contribute to current Arctic IT solutions and customizations to build products to resell to future Clients
• Develop and maintain source code and track outstanding items following the Arctic IT development process.  Manage solutions built by the team by merging changes to master source repositories
• Perform or assist with system performance enhancement activities as needed
• Assist with technical support for Clients
• Support Senior Application Developers, Solution Architects, and project teams with various other duties
• Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications

Qualifications

Required:

• Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology
• Minimum of 3 years’ experience developing in CRM solutions
• Experience using source control repositories such as DevOps
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
• Experience upgrading solutions for previous versions to newer releases
• Experience developing reports with SQL Server Reporting Services
• Ability to develop within an application development process model creating supporting documentation for work products created
• Ability to work in fast paced environment
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred:

• Experience with Microsoft Dynamics 365 Solutions (CE, GP, or F&O)
• Certifications in Dynamics 365
• Experience with Microsoft SharePoint
• Experience with Microsoft Power BI

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Support Consultant – D365 role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) managed ERP Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other support services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting the Delivery Team in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills.

Essential Functions

• Resolve D365 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction
• Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date
• Utilize all means of support for issue resolution, including internal and external  community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers
• Deliver exceptional customer service for our support offering
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Proactive communication with Clients to strengthen our partnership
• Maintains high utilization percentage and achieves high Client satisfaction
• Deliver services included in the support contracts: i.e. help desk support, training sessions, release management tasks, enhancements, status reporting, etc.
• Assist with end user training for Clients in one-on-one, webinar and classroom style settings
• Participate in onboarding process ensuring a smooth transition from implementation to support
• Proactively work to improve existing Support procedures, processes, and tools
• Other duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field preferred, or equivalent experience
• Minimum of 3 years of industry, technical or application experience
• Demonstrated strong understanding of business processes
• Experience with phone contact handling and active listening
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Marketing Development Representative is responsible for identifying and building long-term relationships with prospects by utilizing best practices to perform outstanding lead generation activities by out-bound calling efforts and CRM/Click Dimensions nurture campaigns.

This position serves a critical role in establishing and nurturing relationships with prospects through cold-calling, email communication, and follow up. It requires a significant amount of time researching prospect profiles and identifying key stakeholders, and an instant ability to build rapport with people over the phone.

This position requires close attention to detail to keep the CRM database updated with fields populated, create industry and departmental specific lists, and track key information to manage marketing data.

The candidate should have significant experience in CRM data management and Sales development to provide occasional training in pre-sales processes in CRM. This position serves as the connection between marketing and sales, providing insight to valuable market data. In addition, there will be a responsibility for assisting with special projects as required on additional duties assigned.

Essential Functions

Market Development

• Execute a sales development script with targeted messaging based on industry specific information for Arctic IT solution/services, follow-up instructions, and email engagement
• Gather key information and level of interest on opening calls to prospects
• Establish long-term relationships with a variety of contacts within each organization
• Manage nurture campaigns to keep in touch and for call to actions
• Track and enter detailed notes for prospects in CRM
• Lead hand-off call with Account Executive at appropriate qualified time
• Execute Market Development Process from start to finish

Microsoft Dynamics CRM/Click Dimensions:

• Format, map, and import key data into CRM
• Query and filter on data to create helpful views and reports to see key information
• Assist Market Development Analyst on managing all Marketing Lists to ensure deliverability
• Support Marketing and Business Development Teams with various duties

Qualifications

• Bachelor’s degree in Business or another related field
• 2+ years of hands-on marketing experience relating to Microsoft Solutions and/or IT Managed Services, including lead generation (cold calls)
• 2+ years of hands-on marketing experience in Native American/Tribal governments, Nonprofits, and Government Agencies is a plus.
• Strong working knowledge of Microsoft Office Suite
• Strong working knowledge of Microsoft Dynamics CRM and/or other CRM systems
• Positive and professional demeanor
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Proposal Coordinator’s main responsibility is to prepare sales proposals (e.g. Request for Proposal [RFP], Request for Information [RFI], etc.) by gathering and formatting relevant business information, validating proposal compliance, contributing to proposal templates, editing drafts, developing proposal schedules, scheduling proposal meetings, coordinating formal color reviews of proposal responses, and responsible for subcontractor data calls as needed.  It is expected that this individual will have the capability of understanding Arctic IT’s offerings and will access the right internal resources to gather content as well as deliver excellent and accurate proposal frameworks.

Essential Functions

• Creates proposal development plans and schedules to meet deadlines, with focus on establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; and coordinating requirements with contributors
• Maintains the proposal schedule, configuration control of proposal files, planning/control documents, and baseline outlines in accordance with the RFP and the proposal review process.
• Gathers proposal information, coordinating final collection, preparation, and final submission
• Perform editing of drafts for formatting, grammar, business sense, compliance, and responsiveness against solicitation requirements
• Monitor production phases of proposal projects to ensure consistency, provide overall quality control, and compliance with proposal submission guidelines
• Participate in (potentially lead) color reviews with management and internal subject matter experts, to include setting up reviews, sending review invites/notices, preparing review materials, merging review comments, and managing version control
• Perform specific color reviews independently, i.e. White Glove review
• Maintains CRM data to include Client, opportunity, and other relevant data points
• Contribute proactively to team discussions
• Provide recommendations for process improvements and implement specific changes
• Other duties as assigned

Qualifications

• Bachelor’s degree in Business or equivalent education and experience
• Minimum 2 years of participating in technical proposal management activities with government proposal expertise preferred
• Excellent business writing skills to develop relevant sales collateral
• Experience in writing, editing, design, layout, and proposal production
• Expert-level proficiency in document management, archiving and organization within the internal standards
• Experience in version control management, seamlessly incorporating tracked changes from multiple contributors, and cleaning files of personally identifiable information
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Occasional travel may be required.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Program Manager will perform a full range of project management duties. This person will be responsible for the successful delivery of our implementation services ensuring client’s expectations are met and high client satisfaction is achieved while managing scope. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Director of Client Services with various activities.

Essential Functions

• Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
• Manages concurrent small to large scale Microsoft Dynamics 365 ERP, CRM and SharePoint implementations, including upgrades
• Builds relationships and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
• Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
• Develops detailed project plans based off the solution to be delivered
• Schedules tasks, deadlines, and milestones for resources
• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
• Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
• Develops and manages all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
• Delegates tasks and responsibilities to appropriate personnel
• Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
• Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensures client expectations are met and exceeded in terms of quality of product and service delivered
• Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
• Leads client project kick-off meetings and various types of project meetings
• Participates in initial business process discovery meetings with clients to understand scope of the project
• Manages gap analysis from requirements gathered to solution proposed with team
• Reviews and contributes to the content of implementation documentation, such as, Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans
• Performs project acceptance and closeout procedures to adequately transition the project to Support Team
• Participates in project billing review as needed and actively engages on project financials
• Performs satisfaction surveys throughout the life cycle of the implementations
• Ensures Arctic IT’s brand and image is represented appropriately
• Provides coaching and guidance to project team members
• Participates in resource planning and identifying resources required to complete projects successfully
• Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies
• Provides feedback on performance evaluations for team members
• Provides mentoring and subject matter expertise to entry level program managers

Qualifications

• Bachelor’s degree in Business, Computer Science or related field
• Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Strong working knowledge of Microsoft Office Suite
• Experience with Microsoft Dynamics 365 solutions a plus
• PMP certification is a plus
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.