Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.
Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!
Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.
Available Shifts
Candidates will need to select availability for the following shift(s):
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
EOE AAP M/F/V/D
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities in the commercial business market. This position partners with the Chief Technical Officer, General Manager of Business Applications, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position that requires continued in-depth knowledge of our business applications and commercial vertical.
• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within their industry vertical
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for preparing responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; Trusted Advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Perform Account Management Touch. Onsite and Remote. Ensure Constant Communication with clients.
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned
• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum of 7 years of relevant experience in a professional IT sales and or consulting environment
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast paced environment.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Recruiter and HR Manager owns and manages the full-life-cycle recruitment process and performs various HR duties including, but not limited to, the areas of employee relations, performance management, and employee benefits and compensation administration. The Senior Recruiter and HR Manager is self-motivated to find top talent to assist the company in meeting its strategic goals and develops strong working relationships with management and employees to build and maintain the integrity of the HR department within the organization. This highly visible position will need to network and develop strong business relationships within the industry. This person will pursue and develop recruiting and HR excellence for the organization.
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel is required.
PHYSICAL DEMANDS: The individual will be subject to sedentary work with the majority of hours in a professional office environment, and will need to be able to quickly respond to a change in work demands. The individual is required to have close visual acuity to perform activities such as viewing a computer terminal. Occasionally lift, carry, push, pull or otherwise move objects (1-40 lbs.) are required.
It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
EOE AAP M/F/V/D
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Contracts and Proposal Manager’s main responsibility is to be the Point-of-Contact and owner of all Client Contracts for Arctic IT’s National Business Unit (NBU). This individual is also responsible for preparing sales proposals (SOW, RFP, RFI etc.) by determining concept, gathering and formatting relevant business information, writing drafts and obtaining approvals to deliver excellent technical documentation relevant to the Federal Government, Commercial and Tribal business sectors. It is expected that this individual will have an understanding of Arctic IT’s software solutions, have the ability to access the right internal resources to gather content as well as deliver excellent and accurate proposal frameworks.
• Reviews and validates all Contract award documents against Arctic IT proposal documents to ensure alignment with Terms and Conditions.
• Manages a repository of all NBU Contract documents.
• Meets proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.
• Works with Pre-Sales Solution Architects and other assigned resources to create Statement of Work documents.
• Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
• Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
• Prepares presentation by evaluating text, graphics, and binding; coordinating printing.
• Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.
• Obtains approvals by reviewing proposal with key personnel.
• Improves proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate language; implementing changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Responsible for the completion and coordination of travel reimbursement requests and review of travel expenses to validate against travel policies as needed for delivery projects.
• Effectively communicates within the team, the company, and customers.
• Other duties as assigned.
• Bachelor’s degree in Business or equivalent education and experience
• 3-5 years of Contract Management experience with Federal Government experience
• 3-5 years of technical proposal writing with government proposal expertise preferred
• Excellent business writing skills to develop relevant sales collateral
• Experience in writing, editing, design, layout, and proposal production
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Help Desk Technician is a direct contact for Arctic IT’s customers and is the initial support level for customer issues. The Help Desk Technician is responsible for receiving information, diagnosing symptoms, and resolving problems. This position will need to deliver customer service within specified service levels. Typically the Help Desk Technician will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper Hardware and Software setup, and assistance with navigating around application menus.
• Strong understanding of available tools to assist in daily tasks
• Strong ability to troubleshoot workstation and server software and hardware
• Ability to troubleshoot workstation based software issues with:
o Microsoft Windows Operating systems: Windows 7, 8.1, and 10
o Microsoft Office: 2013/2016
o Local and network printers
o Adobe
o Apple Mac Operating systems
o Sophos and other major AV brands
• Understands user, workstation, and permissions in domain and workgroup environments
• Understands and able to apply basic troubleshooting to server based software issues with:
o Microsoft Windows Server /2008/2012/2016
o Microsoft Exchange 2013
o Microsoft SQL Server
o Microsoft Terminal Server 2008 and Remote Desktop Services 2012
o Sophos and other major AV brands
• Knowledge and understanding of DNS, the Internet and mail flow
• Understand and administer Microsoft Office 365
o Manage and delete user accounts
o Manage Skype for Business
o Manage SharePoint
o Licensing levels to include subscription offerings
• Knowledge of backup solutions including Barracuda and others
• Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives
• Ability to learn and understand 3rd party applications
• Ability to communicate with vendors for RMA and troubleshooting purposes
• Maintain account documentation
• Possess High school diploma or GED required, some college preferred
• Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices
• 2+ years of relevant experience in a technical help desk environment
• Pass background checks and obtain clearances as needed
• Valid driver’s license, insurance and reliable personal vehicle
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
EOE AAP M/F/V/D
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
As a Microsoft Dynamics 365 Customer Engagement (CE) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 CE related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 CE, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
PLUS:
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.
Preferred Requirements:
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
We’re always hiring. If you don’t see the job posting you want but think you’d be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.
