Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.
Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!
The Senior Project Planner will be responsible for planning and scheduling of all projects across a portfolio of IT projects. They will be responsible for gathering and analyzing project deliverable requirements and working with Program Managers to manage project schedules in Microsoft Project. Additional work includes support of new business development efforts, including the creation of project schedules and Work Breakdown Structures (WBS) in support of Request for Information (RFI) and Request for Quote (RFQ)/Request for Proposal (RFP). This role includes working with the Client Service Manager to define and implement standards for project planning and resource management.
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel may be required and varies around 20%.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
EOE AAP M/F/V/D
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Software Quality Assurance (SQA) Lead is responsible for testing, quality assurance, and deployment validation for project implementations and internal development efforts. This person must focus on ensuring overall application functionality, confirming requirements are being met, and accuracy of documentation. This person will perform system load testing to simulate performance conditions, and evaluate and compare the results with predicted outcomes or benchmarks. The SQA Lead should be well-versed in and utilize automated testing tools to identify and document product problems or defects using bug tracking systems. Aside from product testing, the SQA Lead may also review requirements to foresee potential issues, provide input of functional requirements and advise on system design efforts. Other duties include making suggestions to improve testing strategies, creating project and product documentation, as well as utilizing databases and reporting tools to create visualizations and presentations.
This position will govern a comprehensive end-to-end test approach strategy, including robust test plans and monitoring while controlling software quality gates, actively participating in the on-time delivery of high-quality new products, and providing analytics for our QA efforts. This is a visible role that will impact the fundamental quality of our software products and implementations. The role is responsible for establishing and evolving formal QA processes, ensuring that the team is using accepted best practices and overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. The role will act as the key point of contact for all QA aspects of releases, providing regular quality health checks for resources internally and externally. The SQA Lead provides guidance to project team members in order to maintain the highest level of quality in our deliverables through continuous testing of functionality/usability and review of visual elements, proofreading, and validation during critical stages of analysis, design, development, deployment, and operations project phases.
• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Work with team members and independently to test, simulate, and provide QA reporting.
• Perform product functionality assessments during requirements gathering process and system design.
• Complete testing and verifications of the applications.
• Complete project documentation as required.
• Lead all tasks relating to internal feature and solution testing.
• Provide application testing support for clients.
• Assist with escalation support when needed.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Perform demonstrations of solutions to clients, as required.
• Support Leadership with various duties.
• Maintains currency on level of professional/technical knowledge.
• Look for ways to help our clients succeed and participate in projects at any level to help meet the project and client needs.
• Share knowledge and expertise with colleagues to help them grow their skills and improve the strength of the team.
• Bachelor’s degree in Computer Science, Computer Engineering, or related field
• 7+ years of SQA experience
• Working knowledge of common SQA methodologies and best practices
• Proven expertise with SQA testing, data modeling, and software verification
• Solid understanding of Microsoft Dynamics technologies regarding overall architecture, hierarchy, and administration of the farm
• Certification in Microsoft Dynamics preferred
• Skills in Microsoft SQL server, SSRS, and Power BI a strong plus
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, develop, integrate, implement, and maintain Microsoft Dynamics 365 Customer Engagement (CE) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Work with team members and independently to develop and configure Microsoft Dynamics 365 CE and key third-party products. This work would include: building custom CRM entities, workflows, business rules, charts, dashboards, security, and reports.
• Leads client meetings to gather business requirements and design solution that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Complete design/configuration of the applications.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Design and build integrations with external applications.
• Utilize Microsoft Visual Studio to develop and maintain source code and track outstanding items following the Arctic IT development process.
• Lead tasks relating to feature reviews, solution reviews, and user acceptance testing.
• Perform end user training for clients in a one on one, webinar and classroom style settings.
• Provide application support for clients.
• Assist with escalation support for help desk.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Perform demonstrations of solutions to clients, as required.
• Mentor Solution Consultants.
• Support Leadership with various duties.
• Maintains currency on level of professional/technical knowledge.
• Bachelor’s degree in Business, Computer Science or other related field
• 6+ years of Dynamics 365 CE experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics CRM 2016 or higher
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript/Fetch XML
o MS SQL including scripting and SSRS reporting
o C# Plug-in development
• Experience upgrading Dynamics 365 CE for previous versions to newer releases
• Experience with Dynamics 365 CE online and/or hosted application development
• Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Experience with Microsoft Office 365
• Experience with PowerApps and Flow
• Experience with Power BI
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Systems Administrator is a highly skilled escalation analyst and tier 3 technical resource that thrives on supporting diverse systems and networks while providing excellent customer service. The Systems Administrator is responsible for providing proactive and reactive services in support of client’s IT infrastructure. This position is responsible for receiving information, diagnosing symptoms, and resolving problems. The Systems Administrator will need to deliver customer service within specified service levels and typically around more complex problems. This scope could include diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more. This is a non-managerial position.
Required:
Preferred:
Desirable skills:
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
As a Microsoft Dynamics 365 Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.
• Perform Full project lifecycle duties for Microsoft Dynamics 365 and related ISV solutions including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
• Assist in the Pre-sales phase (as required) with the ability to help write technical responses and estimate the work plan required to turn the prospect into a proposal.
• Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
• Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
• Develop functional and technical specifications for enhancements and integrations to other business applications.
• Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
• Responsible for researching and qualifying ISV solutions.
• Create and follow Data Migration Plans.
• Assist with Go Live Planning.
• Conduct Cut Over activities for a successful product Go Live.
• Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the customer.
• Provides Microsoft Dynamics 365 functional and technical implementation expertise.
• Responsible for ensuring overall solution adheres to customer requirements.
• Responsible for ensuring system and customization designs meets customer’s requirements.
• Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
• Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
• Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
• Responsible for communicating with the Program Manager concerning all project related items.
• Responsible for specific Project tasks assigned by Program Manager per the project work plan.
• Communicates with the Program Manager concerning potential new opportunities.
• Provide escalated support.
• May perform product demonstrations.
• May perform implementation or development tasks.
• Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects, and administrative tasks.
• Will be expected to coach, train, or be a mentor to newly hired team members.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
• Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
• Delegate tasks and responsibilities to appropriate personnel.
• Ensure client expectations are met or exceeded in terms of quality of product and service delivered.
• Ensure Arctic IT’s brand and image is represented appropriately.
• Participate in resource planning and identifying resources required to complete projects successfully.
• Provide feedback on performance evaluations for team members.
• Bachelor’s Degree in Business, Computer Science, or related field
• 10+ years’ experience with Microsoft Dynamics 365 CRM and/or ERP implementations
• 10+ years of industry and/or consulting experience.
• 5+ years’ experience working with the functional/technical architecture of Microsoft Dynamics 365 CRM and/or ERP.
• Expert at Microsoft Dynamics 365 CRM and/or ERP with deep knowledge of the technical and functional aspects of the supporting technologies in the Microsoft ecosystem.
• Strong time-management skills and ability to multi-task while maintaining quality customer service.
• Technical expertise with:
o Microsoft Dynamics CRM object model
o JavaScript
o SSRS Report Development
o Fetch XML
o MS SQL Server including scripting
o C# Plug-in development
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Proven ability to design, configure and deploy solutions with multiple customizations and integrations.
• Experience with integration tools and 3rd party add-on modules.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Valid Driver’s License required.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Preferred Requirements:
• Experience with other Microsoft Dynamics 365 solutions (AX/F&O, NAV/BC)
• Experience with Microsoft Office 365
• Experience with multi-company, multi-site organizations
• Experience with Common Data Service
• Experience with PowerApps and Flow
• Experience with Power BI
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Support Consultant-D365 role will primarily focus on providing functional application help desk (Tier 1 and Tier-2) support for Microsoft Dynamics 365 AX and Finance and Operations (F&O) clients. In addition, they will be responsible for supporting the ERP Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills. This role will serve as an initial contact point between the Customer and Arctic IT.
Triage and resolve D365 AX and F&O Tier-1 and Tier-2 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
• Own the D365 AX and F&O support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking all cases along with all activities (notes, phone calls, emails) within our internal system(s)
• Deliver exceptional customer service for our subscription-based support offering
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Pro-active communication with clients to strengthen our partnership
• Deliver services included in the subscription contracts: i.e. help desk support, quarterly training sessions
• Participate in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as needed to support implementation teams
• Perform end user training for clients in a one-on-one, webinar and classroom style settings
• Work with Client Services Manager to create and maintain Standard Operating Procedures (SOPs)
• Proactively work to improve existing support procedures, processes, and tools
• Support Client Services Manager and Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Obtain and maintain Federal Government Security Clearance(s)
Required:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics ERP implementation or support experience
• 3+ years of industry and/or consulting experience
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Strong understanding of business processes.
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent communication and presentation skills
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Microsoft Office 365 experience
• Active Public Trust Clearance with the U.S. Department of Interior (DOI)
• Active Public Trust Clearance with the U.S. Department of Housing and Urban Development (HUD)
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Training Specialist, Customer Engagement role will primarily focus on providing functional application training services for Microsoft Dynamics 365 CRM clients. In addition, they will be responsible for supporting the delivery teams on implementation tasks from business requirements gathering, and configuration to testing, and support. This role must deliver excellent customer service and have strong customer relationship and presentation skills.
Delivers end user training of the new solution implemented within the client environments; 1:1 or classroom style training.
• Deliver internal training to Arctic IT staff.
• Develops all training materials.
• Creates and delivers webinars for educational purposes.
• Develops and regularly updates blogs to inform and educate on the Microsoft Dynamics 365 solution.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Participate in client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics 365 CRM and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Works with management to keep projects on schedule and recommend needed action to meet deadlines
• Support Technical Consulting Manager and Senior Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications
Required:
• Bachelor’s degree in Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics CRM implementation experience with a solid understanding of CRM entity and Object Model
• 3+ years of industry and/or consulting experience
• Excellent knowledge of the product
• Desire to excel in training and consulting
• Continued interest in keeping current with latest industry trends
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Strong understanding of business processes.
• Excellent communication and presentation skills
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Experience teaching and consulting in a professional setting
• Microsoft Dynamics 365 implementation experience
• Microsoft Dynamics 365 customization ability
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant, ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 (AX, GP, F&O, BC) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This position will be expected to accomplish a full range of functional implementation duties from business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Participates in client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics 365 solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Design/create financial statements with Management Reporter and other financial reporting tools
• Support Senior Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
Bachelor’s degree in Accounting, Business, Computer Science:, or related field
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• 1+ years of Microsoft Dynamics 365 (GP, AX, NAV) implementation experience preferred
• 1+ years of industry and/or consulting experience preferred
• Strong Financial module experience with an accounting background preferred
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Solution Consultant, Customer Engagement will utilize best practices and methodologies to implement and maintain Microsoft Dynamics 365 CRM for our clients. This position will be expected to accomplish a full range of implementation duties from business requirements gathering, and configuration to testing, training, and client support independently and with a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.
• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Leads client meetings to gather business requirements and assist with design solution that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Work with team members and independently to document and configure Microsoft Dynamics 365 CRM and key third-party products. This work would include: basic CRM configuration, views, security configuration, workflows, etc.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Utilize Microsoft Visual Studio to develop and maintain source code and track outstanding items following the Arctic IT development process.
• Lead in all tasks relating to feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in a one on one, webinar and classroom style settings.
• Provides application support for clients.
• Provides escalation support for help desk.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Performs demonstrations of solutions to clients, as required.
• Supports Technical Consulting Manager and Senior Consultants with various duties.
• Maintains currency on level of professional/technical knowledge.
Required:
• Bachelor’s degree in Business, Computer Science or other related field
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Preferred:
• 1+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics CRM 2016 or higher
• Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript/Fetch XML
o MS SQL including scripting
o C# Plug-in development
• Experience upgrading Dynamics 365 (CRM) and SharePoint solutions for previous versions to newer releases
• Experience with Dynamics 365 (CRM) and Microsoft SharePoint On-line and/or hosted application development
• Skills in Microsoft SQL server, including SSRS and SSIS a strong plus
• 1+ years’ experience implementing Microsoft SharePoint with a solid understanding of overall architecture, hierarchy, and administration of the farm
• Experience with configuring, customizing, and theming SharePoint sites
• Currently certified in SharePoint 2013 or higher
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant, ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics ERP Solutions (F&O) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Lead client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics ERP solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Assist marketing with tasks such as seminars and case studies
• Perform demonstrations of solutions to clients
• Design/create financial statements with Management Reporter and other financial reporting tools
• Mentor Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics ERP solutions certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
QUALIFICATIONS:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 5+ years of Microsoft Dynamics ERP Solutions (F&O) solution implementation experience
• 5+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Strong Financial module experience with an accounting background
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Support Consultant-D365, Customer Engagement role will primarily focus on providing functional application help desk (Tier-1 and Tier-2) support for Microsoft Dynamics 365 Customer Engagement and Field Service clients. In addition, they will be responsible for supporting the Client Services Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills. This role will serve as an initial contact point between the Customer and Arctic IT.
• Triage and resolve D365 Customer Engagement and Field Service Tier-1 and Tier-2 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
• Own the D365 Customer Engagement and Field Service support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking all cases along with all activities (notes, phone calls, emails) within our internal Dynamics 365 Customer Engagement system and constantly keeping these cases up to date
• Deliver exceptional customer service for our subscription-based support offering
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Proactive communication with clients to strengthen our partnership
• Deliver services included in the subscription contracts: i.e. help desk support, quarterly training sessions
• Participate in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as needed to support implementation teams
• Perform end user training for clients in a one-on-one, webinar and classroom style settings
• Work with Client Services Manager to create and maintain support Standard Operating Procedures (SOPs)
• Proactively work to improve existing support procedures, processes, and tools
• Support Client Services Manager and Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Obtain and maintain Federal Government Security Clearance(s)
Required:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics CRM implementation or support experience
• 3+ years of industry and/or consulting experience
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service
• Strong understanding of business processes
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent communication and presentation skills
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Microsoft Office 365 experience
• Active Public Trust Clearance with the U.S. Department of Interior (DOI)
• Active Public Trust Clearance with the U.S. Department of Housing and Urban Development (HUD)
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Support Center Lead position requires a skilled person that thrives on leading service delivery for diverse client IT environments while consistently providing exceptional service. This position is responsible for coordinating and managing proactive and reactive services to Arctic IT clients supporting their IT infrastructure. This lead position is responsible for ensuring the Support Center team runs efficiently and effectively to include, but not limited to resolving client issues, deploying new equipment and maintaining subscriptions in a timely manner.
Managed Services/Call center/Network Operations
• Daily oversight and supervision of the Support Center team including ACD call management
• Monitors ticket queues, validates priorities and ensures that all customer Service Level Agreements (SLA) are met
• Provides direct customer support as needed
• Strong understanding of available tools to assist in daily tasks
• Strong ability to troubleshoot workstation and server software and hardware
• Understands user, workstation, and permissions in domain and workgroup environments
• Performs QA for closed tickets and provides feedback to technicians as warranted
• Facilitates Tools / Process training for team
• Monitors for changes in the client environment and participates in change control activity
• Outage triage, communication and holding Critical Problem Review meetings
• Observes technician interaction with customers to ensure excellent service delivery
• Reviews monthly KPIs and collaborates with management to identify areas of improvement
• Facilitates weekly huddles with Support Center teams including Alaska team
• Assist in producing required reports to improve Support Center performance
• Identifies areas/tickets requiring additional support and advocates for escalation resources as needed
• Other duties as assigned
Customer Service
• Monitors service delivery goals that promotes exceptional customer satisfaction
• Ensures all closed tickets are properly documented and tells the complete story
• Reviews customer feedback provided via ticket surveys and takes appropriate action
• Responds to and actively resolves customer service issues
• Proactively instills and acts as a role model for “customer first service”
Collaboration & Communication
• Shares knowledge with team members and encourages others to do the same
• Effectively communicates within the team, the company, and clients
• Works effectively in a team environment
• Appropriately escalates issues to team members, Arctic IT management or external technical support
• Promotes knowledge sharing and efficiency through accurate and complete ticket notes, shared documentation, etc.
• Associate’s Degree preferred or equivalent
• 5+ years of relevant experience in a technical help desk environment
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive, professional, and “client first” demeanor
• ITIL certification preferred
• Sophos, ConnectWise tools suite and MS Intune experience are preferred
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Staff Consultant is responsible for the successful deployment and maintenance of client networking solutions. This position may participate in multiple phases of a network deployment or upgrade including implementation, testing, and cutover. Additionally, the Staff Consultant will participate in the maintenance of client networks to ensure that security, performance, and storage requirements are met.
Network Projects
• Participates in new network deployments, upgrades, and refreshes
• Ensures project documentation is complete, current, and stored appropriately
• Effectively applies industry and firm best practices consistently
• Completes projects per the design, completes tasks in a logical order, and proactively identifies areas of project risk or uncertainty
Network Maintenance & Support
• Participates in routine and scheduled maintenance visits with clients
• Proactively identifies potential issues or opportunities to clients and AIT
• Ensures network documentation is complete, current, and stored appropriately
• Serves as an escalation point for network support for other team members
• Responds to after-hours client outages as needed
Collaboration & Communication
• Shares knowledge with team members and encourages others to do the same
• Effectively communicates within the team, the company, and clients
• Works effectively in a team environment
• Appropriately escalates issues to team members, AIT management or external technical support
• Promotes knowledge sharing and efficiency through accurate and complete case notes, project notes, etc.
• Bachelor’s degree in MIS, Computer Science or other related field or equivalent work experience
• Current Microsoft certifications and other certifications as applicable (such as CCNA)
• 3+ years of combined technical consulting, system administration, or network administration experience in an enterprise environment
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Ability to travel overnight
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
We’re always hiring. If you don’t see the job posting you want but think you’d be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.
