Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.
Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!
The Senior Solution Consultant – D365 Retail will utilize best practices and methodologies to design, implement, deploy, and maintain Microsoft Dynamics ERP Solutions (F&O and D365 Retail) for our clients. This role will primarily focus on the configuration, implementation, and deployment of Dynamics 365 Retail (AX Retail) for our customers along with core Dynamics 365 F&O modules. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, deployment, and client support independently and with a team. Expertise in Dynamics 365 Retail is essential.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Lead client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics ERP solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, Requirements Traceability Matrix (RTM), and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Assist marketing with tasks such as seminars and case studies
• Perform solution sessions for pre-sales activities and/or provide content for proposals or statements of work
• Mentor Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics ERP solutions certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 5+ years of Microsoft Dynamics ERP Retail (AX, D365 Retail) solution implementation experience
• 5+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Strong Financial module experience with an accounting background
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
• Microsoft Dynamics ERP Solutions (GP, AX, F&O) solution implementation experience
• Microsoft Dynamics 365 Customer Engagement implementation experience
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
The Senior Recruiter owns and manages the full-cycle recruitment process. The Senior Recruiter is self-motivated to find top talent to assist the company in meeting their strategic goals. Develops strong working relationships with management and employees to build and maintain the integrity of the HR department within the organization. Trains and mentors others as assigned. This highly visible position will need to network and develop strong business relationships within the industry, as well as participate on the senior leadership team. This person will pursue and develop recruiting and HR excellence for the organization.
• Manages the company’s recruiting process including posting positions, candidate screening, selection and offer process
• Works with Doyon HR team on pre-employment processing and other HR related initiatives
• Manages with new hire onboarding and participates in New Hire Orientation Sessions
• Assists with the development of innovative activities to enhance and promote Arctic IT recruitment brand
• Acts as a business partner to the hiring managers in completing workforce planning and targeting positions to hire for
• Collaborate with hiring managers to identify staffing needs, job specifications, duties and responsibilities, competencies, qualifications, and skills
• Research, identify and recommend best practices for full cycle recruitment function, including alternative staffing strategies and Implements sourcing initiatives to assist in building candidate base
• Quickly and successfully builds and active candidate pipeline
• Handles confidential and non-routine information in a professional manner
• Owns the administration and facilitation of HR projects including employee engagement (TINYpulse), Annual Employee Refresher Training, Compensation Reviews and Performance Management.
• Develop/maintain contacts and act as liaison with schools, alumni groups, outreach organizations, and other groups as necessary to meet recruiting objectives to include attendance at job fairs
• Proactive research of competitors to keep on top of the changes within the industry
• Provides excellent client service both internally & externally
• Possesses a high level of initiative & energy to achieve recruiting targets
• Compliant with corporate recruiting requirements to include shareholder hiring initiatives and goals
• Works collaboratively with individuals at all levels in the organization in a team environment
• Responsible for ensuring personal / professional information is accurate and maintained
• Complies with all company and client safety standards
• Follows all company policies and procedures
• Maintains and ensures compliance with hiring managers for diversity Affirmative Action Plan compliance, outreach goals, good faith documentation and reporting initiatives
• Participate as a member of the Leadership Team pursuing corporate strategic initiatives to scale a rapidly growing organization
• Performs all other duties as assigned
• Bachelor’s degree in Human Resources, Business or related discipline
• Minimum of 10 years of Recruiting experience
• Excellent communication skills – written and verbal
• Experience in creating and maintaining technical candidate pipelines
• Strong organizational skills and attention to detail required
• Experience recruiting within an Information Technology or Software Development firm is required preferably Microsoft related recruiting expertise
• Proven experience in Microsoft Office Suite
• Experience with an applicant tracking system required and prefer experience with Ultimate Software applications
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel is required.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
The Senior Solution Consultant – ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics ERP Solutions (GP, AX. NAV, FO, BC) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Lead client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics ERP solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Assist marketing with tasks such as seminars and case studies
• Perform demonstrations of solutions to clients
• Design/create financial statements with Management Reporter and other financial reporting tools
• Mentor Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics ERP solutions certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 5+ years of Microsoft Dynamics ERP Solutions (GP, AX. NAV, FO, BC) solution implementation experience
• 5+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Strong Financial module experience with an accounting background
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
PLUS:
• Microsoft Dynamics 365 Customer Engagement implementation experience
• Microsoft Office 365 experience
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel is required and varies around 25%.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
The Vice President of Business Development manages the entire National Business Unit business development team which specializes selling Arctic IT services related to implementations of Microsoft Dynamics 365 solutions ERP and xRM projects. This is a highly experienced sales and management position that will participate in the overall business development growth strategy as well as Marketing initiatives to further Arctic IT business revenue and growth. This person will be a member of the Arctic IT Leadership Team. This includes, but not limited to, building up and maintaining a target list of potential customers and opportunities, networking and establishing relationships with appropriate sectors which includes but not limited to: Tribal, Federal and Commercial. Strong ability to present to potential new customers, “cold calling” potential new customers and working with teaming partners within the Federal Government space, establishing positions with teaming partners on larger IT program awards, leading the capture and proposal teams for IT services, and having a thorough understanding of Arctic IT products and services. It is expected that this individual will have a deep understanding of selling in the Microsoft software industry and have a proven track record of driving business growth through a variety of different tactics, as well as demonstrable examples of taking a customer from initial conversation, to the proposal or negotiation stage to contract award.
Sales Strategy:
• Work with and develop a business development database to generate effective leads and opportunities
• Develop a sales contact plan to include cold-calling, direct marketing, networking and attending industry events to build relationships with key customers and teaming partners
• Write responses to Requests for Information and Requests for Proposals in a professional and effective manner
• Work closely with technical sales to present technical solutions to new business opportunities
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Work closely with the Arctic IT Marketing group to identify and create appropriate marketing materials
• Effectively communicates within the team, the company, and customers
• Works effectively in a team environment
• Other duties as assigned
Marketing:
• Works effectively with the President on Marketing strategy and logistics with an emphasis on the executing on the deliverables required to build, maintain and enhance the Arctic IT brand with employees, customers and partners.
• The Marketing Manager will be a direct report. This collaboration and focus on the logistics will be critical for long term business success.
Team Management:
• Manage and mentor a team of skilled sales professionals of whom are executing best practices that are aligned with the Arctic IT Sales Strategy
• Lead performance management for team members as well as provide frequent informal feedback
• Create career growth and learning plans, performance reviews, and goal planning for team members
• Participate actively in the recruiting process for team members and rapidly onboard team members
• Identify strengths and issues; drive and develop better behavior to create strong consultants (team building, skill enhancement, training)
• Responsible for the scheduling of resources
Leadership:
• Lead sales strategy for the National Business Unit
• Contribute to, utilize, and promote the Arctic IT’s Project Implementation and Development Methodology
• Participate as a member of the leadership team pursuing corporate strategic initiatives to scale a rapidly growing organization
• Actively build a professional network in the local and virtual community
• Bachelor’s degree in Business, Computer Science or related field
• 10+ years of combined experience in sales management and team management
• Proven technical acumen preferably with Microsoft Dynamics ERP and xRM
• Strong working knowledge of Microsoft Office Suite
• Working knowledge of common project management activities such as project initiation, project planning, and project status reports, etc.
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel is required and varies around 50%.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
The System Administrator is a highly skilled Tier 2 technical resource that thrives on supporting diverse networks while providing excellent customer service. The System Administrator is responsible for providing proactive and reactive services to Anchorage and Alaska state-wide customers in support of their IT infrastructure. This position is responsible for receiving information, diagnosing symptoms, and resolving problems. The System Administrator will need to deliver customer service within specified service levels and typically around more complex problems. This scope could include diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more. This is a non-managerial position.
• Deliver technical customer support over the phone and in person; understands support processes
• Contributes to team goals with regards to SLA requirements, case resolution, and customer satisfaction
• Communicate with vendors for RMA and troubleshooting purposes
• Owns issue through resolution and understands when to escalate a problem to another team member or vendor support and whom to escalate to; accepts escalated issues; mentors tier 1 when appropriate; and works tier 1 issues when workload warrants
• In depth knowledge of workstation/server hardware and software troubleshooting abilities
• Work with Domain and workgroup environments
• Troubleshoot server based software issues with:
o Microsoft Windows Server /2008/2008 R2/2012/2012 R2/2016
o Microsoft Windows Active Directory Infrastructure
o On Premise Microsoft Exchange 2010/2013/2016, coexistence Microsoft Exchange / Microsoft Office 365, and hosted Microsoft Office 365
o Microsoft SQL Server 2008/2012/2014/2016
o Microsoft Terminal Server 2008/ Remote Desktop Services
o Microsoft Hyper-V and VMWare
o Sophos and other major AV brands
o Backup solutions including Barracuda, Veeam, Backup Exec and others
• Troubleshoot and resolve workstation based software issues with:
o Microsoft Windows 7, 8.1, and 10
o Microsoft Office 2013/2016 and occasional legacy versions
o Microsoft Office 365
• Maintain customer documentation consisting of the following:
o Site maps/audits
o User lists
o Password lists
o Third party software install guides
o IP scheme
o Exceptions
o Server checklist
o Deployment documents
o Backup reviews and timelines
o Network diagrams
• Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
• Knowledge and understanding of AD, DNS, the Internet and mail flow
• Identify when technical and support related items are potential sales opportunities and pass the information to correct team members
• Accurately enter and maintain ticket information including notes and resolution
• Adheres to work group and company polices outlined in Employee handbook, electronic communication, and other documentation
• Submits timesheets accurately and timely
• High school diploma required, college degree preferred
• MCP/MCSA/MCSE/MCTS/MCITP Certifications are preferred, but not required
• CompTIA A+ and Network+ are preferred, but not required
• 4+ years of relevant experience in supporting complex networks and/or providing technical support or combination of experience and education
• Ability to shift schedule for evening or weekend work occasionally
• Valid driver’s license, personal auto insurance and reliable transportation
• Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch
• Cell phone with local Anchorage number
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
We’re always hiring. If you think you’d be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.