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Join the Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Under the supervision of the Operations Manager, the Technical Support Intern will gain valuable experience learning about troubleshooting, resolving hardware and software and network related issues. The internship is a full-time, 10-week program that will be managed by the Operations Manager. The intern will learn about the different career paths within the IT field and gain hands on experience.

Essential Functions

  • Learn and use available internal tools, programs, and applications to assist in daily tasks, such as ConnectWise
  • Work under direct supervision troubleshooting workstation software and hardware and escalating when appropriate for the following:
    • Microsoft supported Windows Operating systems
    • Microsoft supported Office versions
    • Local and network printers
    • Adobe
    • Apple Mac supported Operating systems
    • Sophos and other major AV brands
  • Learn and understand user, workstation, and permissions in domain and workgroup environments
  • Learn and understand DNS, the Internet and mail flow
  • Learn various support components of the Microsoft 365 Administration Portal
  • Learn the difference between sync’d and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform, under supervised monitoring, various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling accounts
  • Learn and understand backup solutions including Barracuda and other similar applications
  • Learn and understand 3rd party applications and Client specific line of business applications
  • Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Actively participate as a member of the Arctic IT team
  • Submit timesheets accurately and timely
  • Adheres to work groups and company polices outlined in Team Member handbook, electronic communication, and other documentation

Qualifications

  • Freshman or higher college student in good standing
  • Minimum 3.0 overall GPA
  • Must be a Doyon Shareholder

Preferred Qualifications: 

  • Pursuing a career or prior work experience within the following fields:  Business, Engineering, or Informational Technology
  • Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices
  • Valid Driver’s license, ready access to a registered vehicle and must be able to provide proof of state required insurance on registered vehicle

Skills and Abilities Intern will Obtain

  • Deliver technical support over the phone, email, and chat assist
  • Ability to identify when a problem needs to be escalated and to what level of service
  • Contribute to team goals such as:  SLA requirements, resolution, and Client satisfaction
  • Accurately enter and maintain issue information including notes and resolution

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Support Consultant – Dynamics 365 Customer Engagement (CE) role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) CE managed Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, workflows, advanced how to questions and complex custom entities.  This role will also participate in providing other  services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting delivery teams in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills and will be required to provide coaching and mentoring to Support Consultants and other resources as needed.

Essential Functions

  • Resolve D365 support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction
  • Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
  • Work as a Solution Consultant on new project implementations as a means to understand specific Client requirements and support Client long-term.
  • Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
  • Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers.
  • Deliver exceptional customer service for our support offering.
  • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
  • Proactive communication with Clients to strengthen our partnership.
  • Deliver services included in the subscription contracts: i.e., help desk support, quarterly training sessions, release management, status reporting.
  • Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
  • Assist with end user training for Clients in a one-on-one, webinar and classroom style settings.
  • Perform services to add feature enhancements for specific support contracts.
  • Work with management to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs).
  • Participate in onboarding process ensuring a smooth transition from implementation to support.
  • Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
  • Support management with various duties.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience.
  • 3+ years of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Field Service, Power Apps, Custom Solutions) experience with a strong understanding of the entity and Object Model.
  • 3+ years of industry and/or consulting experience.
  • Technical experience with:
  • Lifecycle Services (environment updates and patching)
  • MS SQL including scripting
  • Azure DevOps
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: the direct apply link for this job is:




*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Senior Support Consultant – Dynamics 365 Customer Engagement (CE) role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) CE managed Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, workflows, advanced how to questions and complex custom entities. This role will also participate in providing other services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting delivery teams in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills and will be required to provide coaching and mentoring to Support Consultants and other resources as needed.

Essential Functions

  • Resolve D365 support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction.
  • Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
  • Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
  • Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers.
  • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
  • Proactive communication with Clients to strengthen our partnership.
  • Deliver services included in the subscription contracts: i.e., help desk support, quarterly training sessions, release management, status reporting.
  • Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
  • Assist with end user training for Clients in a one-on-one, webinar and classroom style settings.
  • Perform services to add feature enhancements for specific support contracts.
  • Work with management to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs).
  • Participate in onboarding process ensuring a smooth transition from implementation to support.
  • Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
  • Mentor and Coach Support Consultants.
  • Support management with various duties.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience.
  • 5+ years of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Field Service, Power Apps, Custom Solutions) experience with a strong understanding of the entity and Object Model.
  • 5+ years of industry and/or consulting experience.
  • Skilled in planning, organizing, and managing time across multiple tasks.
  • Skilled in understanding Client needs and providing quality Client service.
  • Technical experience with:
    • Lifecycle Services (environment updates and patching)
    • MS SQL including scripting
    • Azure DevOps
  • Strong understanding of business processes.
  • Strong phone contact handling skills and active listening.
  • Ability to build rapport with Clients.
  • Excellent communication and presentation skills.
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Support Consultant – D365 Finance role provides functional application consulting services for Microsoft Dynamics 365 (D365) ERP Clients in implementation as well as post go-live environments. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other consulting services such as release management tasks, enhancements, training, etc. In addition, the consultant will be a project team member during new implementations and engaged in the configuration, testing, and training of D365. This role must deliver excellent Client service and have strong Client relationship skills.

Essential Functions

  • Resolve D365 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction
  • Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
  • Provide timely and efficient D365 configuration, testing and training services to Clients during mission critical implementation projects
  • Responsible for tracking tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date
  • Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers
  • Deliver exceptional customer service for our support offering
  • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
  • Proactive communication with Clients to strengthen our partnership
  • Maintains high utilization percentage and achieves high Client satisfaction
  • Deliver services included in implementation and support contracts: i.e., help desk support, training sessions, release management tasks, enhancements, status reporting, etc.
  • Assist with end user training for Clients in one-on-one, webinar and classroom style settings
  • Participate in onboarding process ensuring a smooth transition from implementation to support
  • Proactively work to improve existing Support procedures, processes, and tools
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field preferred, or equivalent experience
  • Minimum of 3 years of industry, technical or application experience
  • Demonstrated strong understanding of business processes
  • Experience with phone contact handling and active listening
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work will be performed from home office, however there may be times work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

  • Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities
  • Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and client’s requirements
  • Identify and recommend product customizations, enhancements, or workarounds to meet client requirements
  • Develop functional and technical specifications for enhancements and integrations to other business applications
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration
  • Responsible for researching and qualifying ISV solutions
  • Responsible for the Functional and Technical Requirements Document, including the review sessions with the client
  • Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise
  • Responsible for ensuring overall solution adheres to client requirements
  • Responsible for ensuring system and customization designs meets client’s requirements
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope
  • Responsible for communicating with the Program Manager concerning all project related items
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan
  • Communicates with the Program Manager concerning potential new opportunities
  • Provide escalated support
  • May perform product demonstrations
  • May perform implementation tasks
  • Proactively look for ways to keep all time productive and will use non-client time for personal training, internal projects and administrative tasks
  • Will be expected to coach, train, or be a mentor to newly hired team members
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
  • Delegate tasks and responsibilities to appropriate personnel
  • Ensure client expectations are met and exceeded in terms of quality of product and service delivered
  • Ensure Arctic IT’s brand and image is represented appropriately
  • Participate in resource planning and identifying resources required to complete projects successfully
  • Provide feedback on performance evaluations for team members

Qualifications

  • Bachelor’s Degree in Accounting, Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
  • 10+ years of industry and/or consulting experience
  • 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
  • Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
  • Strong time-management skills and ability to multi-task while maintaining quality client service
  • Strong Financial module experience with an accounting background
  • Knowledge of Microsoft Dynamics AX customization tools
  • Experience with integration tools and 3rd party add on modules
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Valid Driver’s License required
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

  • Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and /or Field Service modules

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The SQA Analyst is responsible for supporting the planning, design and execution of system testing, quality assurance, and pre-deployment validation for business application implementations and internal development efforts. This person must focus on validating overall application functionality by confirming the business and functional requirements documented in the SOW and the Analysis phase are being met, and that project documentation is accurate and complete. The SQA Analyst should be well-versed in and utilize automated testing tools to identify and document product problems or defects using bug tracking systems. Other duties include making suggestions to improve testing strategies, creating project and product documentation, as well as utilizing databases and reporting tools to create visualizations and presentations.

The SQA Analyst shall maintain the highest level of quality in our deliverables through continuous testing of functionality/usability and review of visual elements, proofreading, and validation during critical stages of analysis, design, development, deployment, and operations project phases.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
  • Work with team members and independently to test, simulate, and provide QA reporting on multiple projects of varying size.
  • Perform product functionality assessments during requirements gathering process and system design.
  • Review user requirements documents to ensure requirements are testable.
  • Complete testing and verification of applications.
  • Validate user expectations are achieved during testing process.
  • Complete project documentation as required.
  • Complete tasks relating to internal feature and solution testing.
  • Provide application testing support for Clients.
  • Perform demonstrations of solutions to Clients, as required.
  • Remains current on level of professional/technical knowledge.
  • Proactively assists with our Client’s success and participates in projects at any level to help meet the project and Client needs.
  • Perform system load testing to simulate performance conditions and evaluate and compare the results with predicted outcomes or benchmarks.
  • Share knowledge and expertise with colleagues to help them grow their skills and improve the strength of the team.
  • Support Leadership with various duties as assigned.

Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, or equivalent field related experience.
  • 3+ years of SQA experience; ERP or CRM implementations preferred.
  • Working knowledge of common SQA methodologies and best practices.
  • Proven expertise with SQA testing, data modeling, and software verification.
  • Solid understanding of business application implementations and processes.
  • Certification in Microsoft Dynamics preferred.
  • Skills in Microsoft SQL Server, SSRS, and Power BI a strong plus.
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.

Essential Functions

• Firstline responder to incoming issues through chat, email-generated tickets, or phone
• Direct unresolved issues to the next level of support personnel
• Troubleshoot straightforward workstation-based software and hardware issues with:
• Microsoft supported Windows Operating systems
• Microsoft supported Office/O365
• Adobe
• Apple Mac supported Operating systems (workstations)
• Sophos and other major AV brands
• Component failure and pending failure behavior
• Failed startup beep codes
• Computer event logs and 3rd party alerting tools
• Local and network printers, as well as other peripherals such as keyboards and monitors
• Assist users with basic “How do I?”, “Where do I?”, etc. type of technical questions
• Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
• Understands and administers user level tasks in the Microsoft Office 365 environment
• Learn the difference between sync’d and cloud environments
• Learn licensing levels to include subscription offerings
• Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling
• Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
• Learn and understand basic functions of 3rd party applications
• Understands and uses documentation including Client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
• Accurately enter and maintain issue information including notes and resolution
• Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
• Contribute to team goals such as: SLA requirements, resolution, and Client satisfaction
• Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
• Other duties as assigned

Qualifications

• Possess High school diploma or GED required, some college preferred
• 2+ years of relevant experience in a technical help desk environment preferred
• Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
• Pass background checks as needed
• Valid driver’s license, personal auto insurance and reliable personal vehicle
• Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Business Development Representative is responsible for identifying and building long-term relationships with prospects by utilizing best practices to perform outstanding pre-sales through calling efforts and CRM/Click Dimensions nurture campaigns.

This position serves a critical role in establishing and nurturing relationships with prospects through cold-calling, email communication, and follow up. It requires a significant amount of time researching prospect profiles and identifying key stakeholders, and an instant ability to build rapport with people over the phone.

This position requires close attention to detail to keep the CRM database updated with fields populated, create industry and departmental specific lists, and track key information to manage marketing data.

The candidate should have significant experience in CRM data management and Sales development to provide occasional training in presales processes in CRM. This position serves as a connection between marketing and sales, providing insight into valuable market data. In addition, there will be a responsibility for assisting with special projects as required and additional duties as assigned.

Essential Functions

Marketing/Business Development

  • Ability to execute a Business Development Script with targeted messaging based on industry specific information for Arctic IT solution/services, follow-up instructions, and email engagement
  • Gather key information and prospects level of interest on the opening call
  • Establish long-term relationships with a variety of contacts within each organization
  • Manage nurture campaigns to keep in touch for “call to actions”
  • Track and enter detailed notes for prospects in CRM
  • Lead hand-off calls with Sales Executive at appropriate qualified time
  • Webinar hosting
  • Execute Business Development Process from start to finish

Microsoft Dynamics CRM/Click Dimensions:

  • Champion for all sales/marketing functions
  • Demonstrate highly proficient ability to master CRM requirements
  • Format, map, and import key data into CRM
  • Build queries and custom filters on Data to create helpful Views and Reports
  • Create reports to see key information for making decisions on how to approach prospects on ROI
  • Assist Market Development Analyst on managing all Marketing Lists to ensure deliverability
  • Support Marketing and Business Development Teams with various duties

Qualifications

  • Bachelor’s degree in Business or another related field.
  • 2+ years of hands-on marketing experience relating to Microsoft Solutions and/or IT Managed Services, including lead generation (cold calls).
  • 2+ years of hands-on marketing experience in Native American/Tribal governments, Nonprofits, and Government Agencies is a plus.
  • Strong working knowledge of Microsoft Office Suite.
  • Strong phone contact handling skills and active listening.
  • Strong working knowledge of Microsoft Dynamics CRM and/or other CRM systems.
  • Proven experience with building rapport with Clients/prospects.
  • Presents a positive and professional demeanor.
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance.
  • Applicants subject to Federal, State and Local government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



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How We Welcome New Hires

We provide the opportunity to work in one of our offices or remotely. Here’s a few things you can expect if you are selected to join our team.

 

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Working for an Alaska Native Corporation

As a proud subsidiary of Doyon, Limited, we encourage Doyon Shareholders and other Native Alaskans to consider available positions with our company.