Join The Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

Available Shifts
Candidates will need to select availability for the following shift(s):

  • Day (7:00 am-4:00 pm): Thu-Mon
  • Night (2:00 pm-11:00 pm): Thu-Mon
  • Day (7:00 am-4:00 pm): Tue-Sat
  • Night (2:00 pm-11:00 pm): Tue-Sat

Essential Functions

  • Deliver technical support over the phone remotely and in person; understands support processes
  • Strong understanding of approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, etc.
  • Strong ability to work independently (such as troubleshooting workstation and server software and hardware) and as a team (escalating when appropriate, knowledge sharing)
  • Ability to troubleshoot workstation-based software issues with:
    • Microsoft Supported Windows Operating systems
    • Microsoft Supported Office/O365
    • Local and network printers
    • Adobe
    • Apple Mac Operating systems
    • Sophos and other major AV brands
  • Understands user, workstation, and permissions in domain and workgroup environments
  • Understands and able to apply basic troubleshooting to server-based software issues with:
    • Cloud Services
    • Microsoft Supported Windows Server
    • Microsoft Supported Exchange
    • Microsoft Supported SQL Server
    • Microsoft Supported Terminal Server and Remote Desktop Services
    • Sophos and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Understand and administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage Skype/Teams for Business
    • Manage SharePoint
    • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Barracuda and others
  • Knowledge and understanding of various server/workstation peripherals such as POS equipment (cash drawers, credit card readers, tablets) USB printers, PIV card readers, etc.
  • Ability to learn and understand 3rd party applications
  • Ability to learn client key business processes to provide effective troubleshooting, resolution or workarounds
  • Ability to communicate with vendors for RMA and troubleshooting purposes
  • Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Other duties as assigned.

Qualifications

  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Strong phone contact handling skills and active listening
  • Ability to build rapport with clients
  • Positive, professional, and client first demeanor
  • Possess High school diploma or GED required, some college preferred
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA
  • 2+ years of relevant experience in a technical help desk environment with demonstrated advancement of skills
  • Valid driver’s license, insurance and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

EOE AAP M/F/V/D
 

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities in the commercial business market. This position partners with the Chief Technical Officer, General Manager of Business Applications, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position that requires continued in-depth knowledge of our business applications and commercial vertical.

Essential Functions

• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within their industry vertical
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for preparing responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; Trusted Advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Perform Account Management Touch. Onsite and Remote. Ensure Constant Communication with clients.
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned

Qualifications

• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum of 7 years of relevant experience in a professional IT sales and or consulting environment
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast paced environment.

Preference Treatment

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Senior Recruiter and HR Manager owns and manages the full-life-cycle recruitment process and performs various HR duties including, but not limited to, the areas of employee relations, performance management, and employee benefits and compensation administration. The Senior Recruiter and HR Manager is self-motivated to find top talent to assist the company in meeting its strategic goals and develops strong working relationships with management and employees to build and maintain the integrity of the HR department within the organization. This highly visible position will need to network and develop strong business relationships within the industry. This person will pursue and develop recruiting and HR excellence for the organization.

Essential Functions

  • Manages the company’s recruiting process including posting positions, candidate screening, selection and offer process
  • Manages the new hire on-boarding process and participates in New Hire Orientation Sessions
  • Assists with the development of innovative activities to enhance and promote Arctic IT recruitment brand
  • Collaborates with hiring managers to identify staffing needs, job specifications, duties and responsibilities, competencies, qualifications, and skills
  • Researches, identifies and recommends best practices for full cycle recruitment function, including alternative staffing strategies, and implements sourcing initiatives to assist in building candidate base
  • Quickly and successfully builds an active candidate pipeline
  • Handles confidential and non-routine information in a professional manner
  • Develop/maintain contacts and act as liaison with schools, alumni groups, outreach organizations, and other groups as necessary to meet recruiting objectives to include attendance at job fairs
  • Proactive research of competitors to keep on top of the changes within the industry
  • Provides excellent client service both internally & externally
  • Possesses a high level of initiative & energy to achieve recruiting targets
  • Compliant with corporate recruiting requirements to include Doyon shareholder and other diversity hiring initiatives and goals
  • Works collaboratively with individuals at all levels in the organization in a team environment
  • Responsible for ensuring personal / professional information is accurate and maintained
  • Complies with all company and client safety standards
  • Follows all company policies and procedures
  • Maintains and ensures compliance with hiring managers for diversity Affirmative Action Plan compliance, outreach goals, good faith documentation and reporting initiatives
  • Owns the administration and facilitation of HR projects including employee engagement, annual employee compliance training and related activities, compensation reviews and performance management
  • Works with parent company HR team on pre-employment processing and other HR related initiatives
  • Planning, organizing, and controlling the activities and actions of human resources functions
  • Contributing to the development of HR goals, objectives, and systems
  • Creating and revising job descriptions
  • Developing, analyzing and updating the company’s evaluation program
  • Developing, revising, and recommending personnel policies and procedures
  • Maintaining and revising the company’s handbook on policies and procedures
  • Conducts terminations and exit interviews
  • Advise and assist on corrective action matters and providing direction to management staff and team members
  • Respond to inquiries regarding policies, procedures, and people processes
  • Performs all other duties as assigned

Qualifications

  • Bachelor’s degree in Human Resources, Business or related discipline
  • Minimum of five (5+) years of HR experience
  • Minimum of five (5+) years of recruitment experience
  • Excellent communication skills – written and verbal
  • Experience in technical recruiting
  • Strong organizational skills and attention to detail required
  • Experience recruiting within an information technology (IT) or software development firm
  • Proven experience in Microsoft Office Suite
  • Experience recruiting IT managed services and/or Microsoft ERP/CRM professionals a plus
  • Experience using UltiPro and/or other Ultimate Software applications a plus

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel is required.

PHYSICAL DEMANDS:  The individual will be subject to sedentary work with the majority of hours in a professional office environment, and will need to be able to quickly respond to a change in work demands. The individual is required to have close visual acuity to perform activities such as viewing a computer terminal. Occasionally lift, carry, push, pull or otherwise move objects (1-40 lbs.) are required.

Reasonable Accommodation

It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

EOE AAP M/F/V/D

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Contracts and Proposal Manager’s main responsibility is to be the Point-of-Contact and owner of all Client Contracts for Arctic IT’s National Business Unit (NBU). This individual is also responsible for preparing sales proposals (SOW, RFP, RFI etc.) by determining concept, gathering and formatting relevant business information, writing drafts and obtaining approvals to deliver excellent technical documentation relevant to the Federal Government, Commercial and Tribal business sectors. It is expected that this individual will have an understanding of Arctic IT’s software solutions, have the ability to access the right internal resources to gather content as well as deliver excellent and accurate proposal frameworks.

Essential Functions

• Reviews and validates all Contract award documents against Arctic IT proposal documents to ensure alignment with Terms and Conditions.
• Manages a repository of all NBU Contract documents.
• Meets proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.
• Works with Pre-Sales Solution Architects and other assigned resources to create Statement of Work documents.
• Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
• Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
• Prepares presentation by evaluating text, graphics, and binding; coordinating printing.
• Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.
• Obtains approvals by reviewing proposal with key personnel.
• Improves proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate language; implementing changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Responsible for the completion and coordination of travel reimbursement requests and review of travel expenses to validate against travel policies as needed for delivery projects.
• Effectively communicates within the team, the company, and customers.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business or equivalent education and experience
• 3-5 years of Contract Management experience with Federal Government experience
• 3-5 years of technical proposal writing with government proposal expertise preferred
• Excellent business writing skills to develop relevant sales collateral
• Experience in writing, editing, design, layout, and proposal production
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Help Desk Technician is a direct contact for Arctic IT’s customers and is the initial support level for customer issues. The Help Desk Technician is responsible for receiving information, diagnosing symptoms, and resolving problems. This position will need to deliver customer service within specified service levels. Typically the Help Desk Technician will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper Hardware and Software setup, and assistance with navigating around application menus.

Essential Functions

• Strong understanding of available tools to assist in daily tasks
• Strong ability to troubleshoot workstation and server software and hardware
• Ability to troubleshoot workstation based software issues with:
o Microsoft Windows Operating systems: Windows 7, 8.1, and 10
o Microsoft Office: 2013/2016
o Local and network printers
o Adobe
o Apple Mac Operating systems
o Sophos and other major AV brands
• Understands user, workstation, and permissions in domain and workgroup environments
• Understands and able to apply basic troubleshooting to server based software issues with:
o Microsoft Windows Server /2008/2012/2016
o Microsoft Exchange 2013
o Microsoft SQL Server
o Microsoft Terminal Server 2008 and Remote Desktop Services 2012
o Sophos and other major AV brands
• Knowledge and understanding of DNS, the Internet and mail flow
• Understand and administer Microsoft Office 365
o Manage and delete user accounts
o Manage Skype for Business
o Manage SharePoint
o Licensing levels to include subscription offerings
• Knowledge of backup solutions including Barracuda and others
• Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives
• Ability to learn and understand 3rd party applications
• Ability to communicate with vendors for RMA and troubleshooting purposes
• Maintain account documentation

Qualifications

• Possess High school diploma or GED required, some college preferred
• Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices
• 2+ years of relevant experience in a technical help desk environment
• Pass background checks and obtain clearances as needed
• Valid driver’s license, insurance and reliable personal vehicle

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

EOE AAP M/F/V/D

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Senior Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients.  This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience.  This is an experienced consultant position and must have ability to deliver exceptional customer service.  This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Lead client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Lead all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assist marketing with tasks such as seminars and case studies
  • Perform demonstrations of solutions to clients
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Mentor Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain ERP solutions certifications, as applicable
  • Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible

Essential Roles

  • Expert – The Senior Solution Consultant has years of related experience and should be a strong in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Consultant should have the ability to work independently on implementation projects but should also work well in a project team.
  • Dedicated – The Senior Solution Consultant is willing and able to produce the expected billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role.
  • Customer Advocate – The Senior Solution Consultant is always looking out for ways to help our clients succeed.  They will participate in a project at any level to help meet the project and client needs.
  •  Mentor – The Senior Solution Consultant is eager to appropriately share their knowledge and expertise with colleagues to help them grow their skills and improve the strength of the team.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 5+ years of Microsoft Dynamics 365 F&O solution implementation experience
  • 5+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
  • Strong interpersonal and communication skills
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

As a Microsoft Dynamics 365 Customer Engagement (CE) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 CE related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 CE, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.

Essential Functions

  • Perform Full project lifecycle duties for Microsoft Dynamics 365 CE and related ISV solutions including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
  • Assist in the Pre-sales phase (as required) with the ability to help write technical responses and estimate the work plan required to turn the prospect into a proposal.
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
  • Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
  • Develop functional and technical specifications for enhancements and integrations to other business applications.
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
  • Responsible for researching and qualifying ISV solutions.
  • Create and follow Data Migration Plans.
  • Assist with Go Live Planning.
  • Conduct Cut Over activities for a successful product Go Live.
  • Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the customer.
  • Provides Microsoft Dynamics 365 CE functional and technical implementation expertise.
  • Responsible for ensuring overall solution adheres to customer requirements.
  • Responsible for ensuring system and customization designs meets customer’s requirements.
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
  • Responsible for communicating with the Program Manager concerning all project related items.
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan.
  • Communicates with the Program Manager concerning potential new opportunities.
  • Provide escalated support.
  • May perform product demonstrations.
  • May perform implementation or development tasks.
  • Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects, and administrative tasks.
  • Will be expected to coach, train, or be a mentor to newly hired team members.
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Ensure client expectations are met or exceeded in terms of quality of product and service delivered.
  • Ensure Arctic IT’s brand and image is represented appropriately.
  • Participate in resource planning and identifying resources required to complete projects successfully.
  • Provide feedback on performance evaluations for team members.

Essential Roles

  • Expert – The Solution Architect has years of related experience and should be a subject matter expert in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Solution Architect should have the ability to independently complete an implementation from start to finish, but should also work well in a project team.
  • Dedicated – The Solution Architect is willing and able to produce at least 1600 hours of billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role.
  • Customer Advocate – The clients should know the Solution Architect will consistently provide intelligent solutions that are the right size for the company.  Additionally, the Solution Architect is always looking out for ways to help that client succeed and be more successful.  They will help out participate in a project at any level to help meet the project and client needs.
  • Mentor – The Solution Architect is eager to appropriately share their wealth of knowledge with a less experienced consultant to help them grow their skills and improve the strength of the team.
  •  Corporate Leader – As a key employee of the company, the Solution Architect is looking for ways to advance the company, limit risks and costs, and find or create new opportunities.

Qualifications

  • Bachelor’s Degree in Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics 365 CRM
  • 10+ years of industry and/or consulting experience.
  • 5+ years’ experience working with the functional/technical architecture of Microsoft Dynamics 365 CRM
  • Expert at Microsoft Dynamics 365 CRM with deep knowledge of the technical and functional aspects of the supporting technologies in the Microsoft ecosystem.
  • Strong time-management skills and ability to multi-task while maintaining quality customer service.
  • Technical expertise with:
    • Microsoft Dynamics CRM object model
    • JavaScript
    • SSRS Report Development
    • Fetch XML
    • MS SQL Server including scripting
    • C# Plug-in development
    • Microsoft Power Apps
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
  • Proven ability to design, configure and deploy solutions with multiple customizations and integrations.
  • Experience with integration tools and 3rd party add-on modules.
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
  • Valid Driver’s License required.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Preferred Requirements

  • Experience with other Microsoft Dynamics 365 ERP solutions (AX/F&O, NAV/BC)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Experience with Common Data Service
  • Experience with PowerApps and Flow
  • Experience with Power BI

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

The Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients.  This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience.  This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Participates in client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O solution modules and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Works with management to keep projects on schedule and recommend needed action to meet deadlines
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Support ERP Senior Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain Microsoft Dynamics 365 F&O certifications, as applicable

Essential Roles

  • Dedicated – The Solution Consultant is willing and able to produce the expected billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role.
  • Customer Advocate – The Solution Consultant is always looking out for ways to help our clients succeed.  They will participate in a project at any level to help meet the project and client needs.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 3+ years of Microsoft Dynamics 365 F&O implementation experience
  • 3+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

PLUS:

  • Microsoft Dynamics GP implementation experience
  • Microsoft Dynamics 365 Customer Engagement implementation experience
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect. Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

  • Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
  • Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal.
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
  • Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
  • Develop functional and technical specifications for enhancements and integrations to other business applications.
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
  • Responsible for researching and qualifying ISV solutions.
  • Responsible for the Functional and Technical Requirements Document, including the review sessions with the customer.
  • Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise.
  • Responsible for ensuring overall solution adheres to customer requirements.
  • Responsible for ensuring system and customization designs meets customer’s requirements.
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
  • Responsible for communicating with the Program Manager concerning all project related items.
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan.
  • Communicates with the Program Manager concerning potential new opportunities.
  • Provide escalated support.
  • May perform product demonstrations.
  • May perform implementation tasks.
  • Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks.
  • Will be expected to coach, train, or be a mentor to newly hired team members.
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Ensure client expectations are met and exceeded in terms of quality of product and service delivered.
  • Ensure Arctic IT’s brand and image is represented appropriately.
  • Participate in resource planning and identifying resources required to complete projects successfully.
  • Provide feedback on performance evaluations for team members.

Essential Roles

  • Expert – The Solution Architect has years of related experience and should be a subject matter expert in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Consultant should have the ability to independently complete an implementation from start to finish, but should also work well in a project team.
  • Dedicated – The Solution Architect is willing and able to produce at least 1600 hours of billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role. 
  • Customer Advocate – The clients should know the Solution Architect will consistently provide intelligent solutions that are the right size for the company.  Additionally, the Solution Architect is always looking out for ways to help that client succeed and be more successful.  They will help participate in a project at any level to help meet the project and client needs. 
  • Mentor – The Solution Architect is eager to appropriately share their wealth of knowledge with a less experienced consultant to help them grow their skills and improve the strength of the team. 
  • Corporate Leader – As a key employee of the company, the Solution Architect is looking for ways to advance the company, limit risks and costs, and find or create new opportunities

Qualifications

  • Bachelor’s Degree in Accounting, Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
  • 10+ years of industry and/or consulting experience
  • 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
  • Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
  • Strong time-management skills and ability to multi-task while maintaining quality customer service
  • Strong Financial module experience with an accounting background
  • Knowledge of Microsoft Dynamics AX customization tools
  • Experience with integration tools and 3rd party add on modules
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Valid Driver’s License required
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

  • Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and /or Field Service modules

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

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