Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.
Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!
The Senior Solution Consultant – ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics ERP Solutions (GP, AX. NAV, FO, BC) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Lead client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics ERP solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Assist marketing with tasks such as seminars and case studies
• Perform demonstrations of solutions to clients
• Design/create financial statements with Management Reporter and other financial reporting tools
• Mentor Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics ERP solutions certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 5+ years of Microsoft Dynamics ERP Solutions (GP, AX. NAV, FO, BC) solution implementation experience
• 5+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Strong Financial module experience with an accounting background
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
PLUS:
• Microsoft Dynamics 365 Customer Engagement implementation experience
• Microsoft Office 365 experience
The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel is required and varies around 25%.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities related to ArcticCare (Managed IT Services) and Business Applications in the Anchorage, AK area as well as greater Alaska. This position partners with the VP of Business Development, General Manager of the Alaska Business Unit, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position (hunter mentality) that requires continued in-depth knowledge of our Business Applications and the Managed IT Services market.
• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within the Managed IT Services and Business Applications market
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for collaborating responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; trusted advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned
• Bachelor’s Degree in Business, Communications or related discipline strongly preferred
• Minimum of 7 years of relevant experience as a professional Information Technology sales resource and consultant
• Experience with Commercial market partners and customers preferred
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast-paced environment.
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Systems Engineer works within the National Business Unit. The Systems Engineer will utilize best practices and methodologies to install, upgrade, and support Microsoft Dynamics 365 (ERP/CRM), Microsoft Office 365, and associated solutions for our clients. This position will be expected to accomplish a full range of system engineering duties, which range from, infrastructure architecting, migrations, installation of software/service packs, to documentation, testing, quality assurance, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Implementation Methodology and Deployment Best Practices.
• Lead the deployment of cloud and on-premise solutions.
• Perform Application Maintenance – application lifecycle maintenance using Azure DevOps, D365 administrative tasks (users, security, Dynamics Lifecycle Services).
• Deploy and support the administration and operations of Azure Services and other third-party applications supporting D365.
• Install and upgrade Microsoft Dynamics 365 ERP and CRM software and related solutions.
• Perform Office 365 migrations.
• Install service packs, hot fixes, and roll-ups for Microsoft Dynamics 365 ERP and CRM software and related solutions.
• Install and configure Microsoft SQL Server and related components.
• Consult on infrastructure best practices and provide recommendations to clients on proper hardware configurations.
• Consult and advise on best practices on security management around Microsoft Dynamics 365 ERP and CRM and related applications.
• Develop custom SQL queries and stored procedures.
• Troubleshoot and resolve technical issues with the application, operating systems, and databases.
• Keep up with leading edge technologies from Microsoft.
• Help maintain our internal Microsoft Azure environments.
• Perform periodic maintenance tasks for clients (SQL Inspect).
• Complete and maintain project documentation such as: Infrastructure diagrams, installation documentation, upgrade assessments, customer profiles, etc.
• Provide technical application support for clients.
• Assist with escalation support for help desk.
• Support Solution Consultants (functional) and General Manager with various technical duties.
• Obtain and maintain Microsoft and Dynamics certifications.
• Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology.
• 2+ years of experience in Information Systems service-based environment.
• Technical knowledge of Microsoft operating systems, networking environments, and related technologies, preferably as evidenced by industry-standard certifications.
• 2+ years of experience with Microsoft SQL Server. High-Availability and Data Redundancy experience is desired.
• Experience with Windows Server Admin and Active Directory Services.
• SQL development skills (write queries/stored procedures, identify/debug/fix data issues)
• SQL Server Management skills (e.g. monitor activity logs, backup/restore databases, import/export data)
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Ability to constructively participate in team meetings and brainstorming sessions.
• Ability to follow project plans and requirements.
• Ability to work in fast paced environment.
• Consulting experience.
• Valid driver’s license and insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Preferred:
• 3+ years of deploying and supporting Microsoft Dynamics CRM/365 Solutions.
• SQL Reporting Services and SQL Server Integration Services experience
• Understanding of accounting and business processes
• Knowledge of Microsoft Azure and Office 365.
• Technical experience with the following is a plus:
o JavaScript
o FetchXML
o .NET Programming experience
• SQL Certifications.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Support Consultant-D365 role will primarily focus on providing functional application help desk (escalation services) support for Microsoft Dynamics 365 Customer Engagement and Field Service clients as well as development capabilities. This work will include troubleshooting reported issues with configuration, data, Workflow, JavaScript, and Business Rule issues. In addition, they will be responsible for supporting the Client Services Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills. This role will serve as an initial contact point between the Customer and Arctic IT.
• Resolve D365 Customer Engagement and Field Service Tier-1 and Tier-2 escalation requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
• Assist with the D365 Customer Engagement and Field Service support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking all cases along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these cases up to date
• Deliver exceptional customer service for our subscription-based support offering (ArcticAscend Support)
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Proactive communication with ArcticAscend clients to strengthen our partnership
• Deliver services included in the subscription contracts: i.e. help desk support, quarterly training sessions
• Participate in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams
• Perform end user training for clients in a one-on-one, webinar and classroom style settings
• Perform services to add feature enhancements for specific support contracts
• Work with Client Services Manager to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs)
• Proactively work to improve existing ArcticAscend Support procedures, processes, and tools
• Support Client Services Manager and Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Obtain and maintain Federal Government Security Clearance(s)
Required:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 7+ years of Microsoft Dynamics CRM development, implementation or support experience
• 7+ years of industry and/or consulting experience
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript
o FetchXML
o MS SQL including scripting
o C# Plug-in development
• Strong understanding of business processes.
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent communication and presentation skills
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and development capabilities.
• Microsoft Office 365 experience
• Active Public Trust Clearance with the U.S. Department of Interior (DOI)
• Active Public Trust Clearance with the U.S. Department of Housing and Urban Development (HUD)
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Solution Consultant- D365 (CRM) will utilize best practices and methodologies to implement and maintain Microsoft Dynamics 365 (CRM) for our clients. This position will be expected to accomplish a full range of implementation duties from business requirements gathering and configuration to testing, training, and client support both independently and as part of a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.
• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Leads client meetings to gather business requirements and assist with designing solutions that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Work with team members and independently to document and configure Microsoft Dynamics 365 (CRM) and key third-party products. This work would include: basic CRM configuration, forms, views, business rules, security configuration, workflows, etc.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Utilize Azure DevOps to track outstanding tasks and following the Arctic IT development process.
• Lead in all tasks relating to feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in one-on-one, webinar, and classroom style settings.
• Provides application support for clients.
• Provides escalation support for help desk.
• Works with management to keep projects on schedule and recommend actions needed to meet deadlines.
• Performs demonstrations of solutions to clients, as required.
• Supports Practice Manager and Senior Solution Consultants with various duties.
• Maintains currency on level of professional/technical knowledge.
Required
• Bachelor’s degree in Business, Computer Science or other related field
• 3+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Strong client presence with the ability to listen to client’s requirements and guide solution to fit the scope of work
• Currently certified in Dynamics CRM 2016 or higher
• Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Plus
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript
o FetchXML
o MS SQL including scripting
o C# Plug-in development
• Experience upgrading Dynamics 365 (CRM) for previous versions to newer releases
• Experience with Dynamics 365 (CRM) Online and/or hosted solutions
• Skills in Microsoft SQL server, including SSRS and SSIS a strong plus
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
As a Microsoft Dynamics 365 Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.
• Perform Full project lifecycle duties for Microsoft Dynamics 365 and related ISV solutions including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
• Assist in the Pre-sales phase (as required) with the ability to help write technical responses and estimate the work plan required to turn the prospect into a proposal.
• Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
• Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
• Develop functional and technical specifications for enhancements and integrations to other business applications.
• Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
• Responsible for researching and qualifying ISV solutions.
• Create and follow Data Migration Plans.
• Assist with Go Live Planning.
• Conduct Cut Over activities for a successful product Go Live.
• Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the customer.
• Provides Microsoft Dynamics 365 functional and technical implementation expertise.
• Responsible for ensuring overall solution adheres to customer requirements.
• Responsible for ensuring system and customization designs meets customer’s requirements.
• Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
• Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
• Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
• Responsible for communicating with the Program Manager concerning all project related items.
• Responsible for specific Project tasks assigned by Program Manager per the project work plan.
• Communicates with the Program Manager concerning potential new opportunities.
• Provide escalated support.
• May perform product demonstrations.
• May perform implementation or development tasks.
• Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects, and administrative tasks.
• Will be expected to coach, train, or be a mentor to newly hired team members.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
• Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
• Delegate tasks and responsibilities to appropriate personnel.
• Ensure client expectations are met or exceeded in terms of quality of product and service delivered.
• Ensure Arctic IT’s brand and image is represented appropriately.
• Participate in resource planning and identifying resources required to complete projects successfully.
• Provide feedback on performance evaluations for team members.
• Bachelor’s Degree in Business, Computer Science, or related field
• 10+ years’ experience with Microsoft Dynamics 365 CRM and/or ERP implementations
• 10+ years of industry and/or consulting experience.
• 5+ years’ experience working with the functional/technical architecture of Microsoft Dynamics 365 CRM and/or ERP.
• Expert at Microsoft Dynamics 365 CRM and/or ERP with deep knowledge of the technical and functional aspects of the supporting technologies in the Microsoft ecosystem.
• Strong time-management skills and ability to multi-task while maintaining quality customer service.
• Technical expertise with:
o Microsoft Dynamics CRM object model
o JavaScript
o SSRS Report Development
o Fetch XML
o MS SQL Server including scripting
o C# Plug-in development
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Proven ability to design, configure and deploy solutions with multiple customizations and integrations.
• Experience with integration tools and 3rd party add-on modules.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Valid Driver’s License required.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Preferred Requirements:
• Experience with other Microsoft Dynamics 365 solutions (AX/F&O, NAV/BC)
• Experience with Microsoft Office 365
• Experience with multi-company, multi-site organizations
• Experience with Common Data Service
• Experience with PowerApps and Flow
• Experience with Power BI
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Support Consultant-D365 role will primarily focus on providing functional application help desk (Tier-1 and Tier-2) support for Microsoft Dynamics 365 Customer Engagement and Field Service clients. In addition, they will be responsible for supporting the Client Services Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills. This role will serve as an initial contact point between the Customer and Arctic IT.
• Triage and resolve D365 Customer Engagement and Field Service Tier-1 and Tier-2 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
• Own the D365 Customer Engagement and Field Service support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking all cases along with all activities (notes, phone calls, emails) within our internal Dynamics 365 Customer Engagement system and constantly keeping these cases up to date
• Deliver exceptional customer service for our subscription-based support offering (ArcticAscend Support)
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Proactive communication with ArcticAscend clients to strengthen our partnership
• Deliver services included in the subscription contracts: i.e. help desk support, quarterly training sessions
• Participate in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as needed to support implementation teams
• Perform end user training for clients in a one-on-one, webinar and classroom style settings
• Work with Client Services Manager to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs)
• Proactively work to improve existing ArcticAscend Support procedures, processes, and tools
• Support Client Services Manager and Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Obtain and maintain Federal Government Security Clearance(s)
Required:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics CRM implementation or support experience
• 3+ years of industry and/or consulting experience
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service
• Strong understanding of business processes
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent communication and presentation skills
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Microsoft Office 365 experience
• Active Public Trust Clearance with the U.S. Department of Interior (DOI)
• Active Public Trust Clearance with the U.S. Department of Housing and Urban Development (HUD)
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities in the Federal government market related to Microsoft D365 xRM and ERP. This position partners with the VP of Business Development, VP of the National Business Unit, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position that requires continued in-depth knowledge of our business applications and the Federal government vertical.
• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within their industry vertical
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for preparing responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; Trusted Advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Perform Account Management Touch. Onsite and Remote. Ensure Constant Communication with clients.
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned
• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum of 7 years of relevant experience in a professional IT sales and or consulting environment
• Experience with Federal government partners and customers preferred
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast paced environment.
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Escalation Engineer is a highly skilled Tier 3 technical resource that thrives on supporting diverse INTERNAL networks while providing excellent customer service. The Escalation Engineer is responsible for providing proactive and reactive services in support of Arctic IT’s IT infrastructure. This position is responsible for receiving information, diagnosing symptoms, and resolving problems. The Escalation Engineer will need to deliver customer service within specified service levels and typically around more complex problems. This scope could include diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more. This is a non-managerial position.
• Deliver technical support over the phone and in person; understands support processes
• Contributes to team goals with regards to SLA requirements, case resolution, and customer satisfaction
• Communicate with vendors for RMA and troubleshooting purposes
• Owns issue through resolution and understands when to escalate a problem to another team member or vendor support and whom to escalate to; accepts escalated issues; mentors tier 1 when appropriate; and works tier 1 issues when workload warrants
• In depth knowledge of workstation/server hardware and software troubleshooting abilities
• Work with Domain and workgroup environments
• Troubleshoot server-based software issues with:
o Microsoft Windows Server /2008/2008 R2/2012/2012 R2/2016
o Microsoft Windows Active Directory Infrastructure
o On Premise Microsoft Exchange 2010/2013/2016, coexistence Microsoft Exchange / Microsoft Office 365, and hosted Microsoft Office 365
o Microsoft SQL Server 2008/2012/2014/2016
o Microsoft Terminal Server 2008/ Remote Desktop Services
o Microsoft Hyper-V and VMWare
o Sophos and other major AV brands
o Backup solutions including Barracuda, Veeam, Backup Exec and others
• Troubleshoot and resolve workstation-based software issues with:
o Microsoft Windows 7, 8.1, and 10
o Microsoft Office 2013/2016
o Microsoft Office 365
• Maintain customer documentation consisting of the following:
o Site maps/audits
o User lists
o Password lists
o Third party software install guides
o IP scheme
o Exceptions
o Server checklist
o Deployment documents
o Backup reviews and timelines
o Network diagrams
• Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
• Knowledge and understanding of AD, DNS, the Internet and mail flow
• Identify when technical and support related items are potential sales opportunities and pass the information to correct team members
• Accurately enter and maintain ticket information including notes and resolution
• Adheres to work group and company polices outlined in Employee handbook, electronic communication, and other documentation
• Submits timesheets accurately and timely
• Duties as assigned.
• High school diploma required, college degree preferred
• MCP/MCSA/MCSE/MCTS/MCITP Certifications are preferred, but not required
• CompTIA A+ and Network+ are preferred, but not required
• 7+ years of relevant experience in supporting complex networks and/or providing technical support or combination of experience and education
• Ability to shift schedule for evening or weekend work occasionally
• Valid driver’s license, personal auto insurance and reliable transportation
• Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Pre-Sales Solution Architect’s main responsibility is to assist on the technical side of influencing new sales opportunities for Arctic IT in a variety of markets. This is a business development position (not commission based) which includes working very closely with the Chief Technical Officer to provide exceptional technical support during the sales process with a strong understanding of Arctic IT products and services. This role must exhibit high energy and convincing presentation skills. It is expected that this individual will understand selling software solutions to the decision makers and technical expertise of taking a customer from initial conversation, to the proposal and ultimately work closely with the sales team to close the sales opportunity.
• Lead pre-sales discovery and document customer functional requirements
• Prepare RFPs, RFI’s, SOW’s and proof of concepts for the Microsoft Stack, for example, Microsoft Dynamics xRM and Microsoft Dynamics ERP Solutions (GP, AX, NAV, FO, BC) Microsoft SharePoint, Microsoft Office 365, Microsoft Azure
• Respond to customer inquiries on product offerings and technical specifications
• Participate in sales calls to deliver solution presentations including product functionality and architecture discussions.
• Create and conduct compelling software demonstrations, presenting and articulating the features and benefits of the Microsoft solutions
• Deliver technical/business support in sales presentations
• Create and deliver PowerPoint presentations to support sales and pre-sales activities to prospects, customers, and at external marketing events such as conventions and seminars
• Act as a technical resource and liaison between the business development team and customer
• Act as a liaison with the Practice Managers and Chief Technical Officer on potential new products/solutions to be developed
• Work with business development and professional service departments in a manner that creates a long-term relationship between the customer and Arctic IT
• Create Statement of Works (SOWs) and collaborate with professional services team on estimates, specifically focused on architecting solutions and defining scope to be implemented
• Keep abreast of all new products, market trends, future directions and competitors
• Effectively communicates within the team, the company, and customers
• Works effectively in a team environment
• Other duties as assigned
• Bachelor’s degree in Computer Science or related discipline
• 5+ years of pre-sales and/or consulting experience
• Technical background in Microsoft Dynamics xRM
• Technical background in Microsoft Dynamics ERP solutions (GP, NAV, AX, FO)
• Strong technical writing experience. Ability to contribute to crafting responses to large Request for Proposal (RFP), Request for Information (RFI) and Statement of Work (SOW).
• Experience with Microsoft SharePoint, Microsoft Azure, Microsoft Office 365 is a plus
• Proven experience with Dynamics 365 ERP and xRM solutions deployments
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups, board of directors, or other defined groups of individuals.
• Ability to travel to clients/prospects throughout the US
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to translate experience to creatively solve client business, process and application issues
• Ability to work in fast paced environment
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Customer Success Manager, Tribal is responsible for managing a Tribal customer portfolio of Arctic IT clients. This role prepares and delivers periodic reports for customers as well as gathers internal perspectives to provide appropriate recommendations on customers’ technical infrastructure that are applicable for their size, needs, and financials. This role proactively reviews cases for key customers to identify trends and areas of business need. This is a non-managerial role.
Service Delivery, Customer Service, and Satisfaction:
• Serves as the primary point of contact (externally) for Tribal customer service issues
• Communication expert – presents customers with difficult news in a delicate manner
• Sensitive to customer’s perception and expectations
• Works to keep communication flowing and productive between Arctic IT (consultants, management, sales, etc.) and customer
• Identifies and escalates as needed on customer satisfaction issues
• Responds to after-hours client requests as needed
Customer Business Reviews, Account Management:
• Manage multiple customers simultaneously
• Efficiently identifies and helps resolve client environment improvements and opportunities
• Prepare customer technology roadmaps and educate customers on technology trends
• Conduct recurring meetings with customer point of contact and Arctic IT assigned team to ensure that open issues are effectively addressed
• Maintain contact with customers through phone calls, site visits, and formal Customer Business Reviews (CBR)
Sales/Pre-Sales Support:
• As time allows, assists the pre-sales team with external outreach for potential new clients
Customer Onboarding:
• Project lead in onboarding new customers
• Coordinates schedules, expectations, etc.
• Deploys agents, AV, leveraging other resources as appropriate
• Conducts orientation for new customers
• Explains roles and relevant Arctic IT operations to customers
• Assists the sales team with defining scope for upgrade projects
• Coordinates client payments for all services rendered
Operations:
• Regularly identifies and implements improvements to processes and procedures
• Work with the team on strategies to ensure proactive IT operations management
• Advocates for efficiencies without sacrificing quality
• Reviews published best practices and works with others to share knowledge
• Recommends internal training or other knowledge-based improvements
• Collaborates to develop operational goals and develop a plan to achieve these goals
• Participates in initiatives for tool deployment to support improved operations
• Other duties as assigned
Collaboration & Communication:
• Shares knowledge with team members and encourages others to do the same
• Effectively communicates within the team, the company, and clients
• Works effectively in a team environment
• Appropriately escalates issues to team members, Arctic IT management or external technical support
• Promotes knowledge sharing and efficiency through accurate and complete case notes, project notes, etc.
• Bachelor’s degree in business or another related field preferred. Equivalent work experience considered as a substitute.
• 6+ years of combined technical account management, technical consulting, system administration, or network administration experience in an enterprise environment. Experience managing Native American/Tribal customer accounts strongly preferred.
• 1+ years of general business experience with Native American/Tribal customers or clients.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Overnight travel will be required, averaging 30% of the time
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities in the commercial business market. This position partners with the Chief Technical Officer, General Manager of Business Applications, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position that requires continued in-depth knowledge of our business applications and commercial vertical.
• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within their industry vertical
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for preparing responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; Trusted Advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Perform Account Management Touch. Onsite and Remote. Ensure Constant Communication with clients.
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned
• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum of 7 years of relevant experience in a professional IT sales and or consulting environment
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast paced environment.
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
