Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.
Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!
As a Microsoft Dynamics 365 Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.
• Perform Full project lifecycle duties for Microsoft Dynamics 365 and related ISV solutions including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
• Assist in the Pre-sales phase (as required) with the ability to help write technical responses and estimate the work plan required to turn the prospect into a proposal.
• Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
• Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
• Develop functional and technical specifications for enhancements and integrations to other business applications.
• Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
• Responsible for researching and qualifying ISV solutions.
• Create and follow Data Migration Plans.
• Assist with Go Live Planning.
• Conduct Cut Over activities for a successful product Go Live.
• Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the customer.
• Provides Microsoft Dynamics 365 functional and technical implementation expertise.
• Responsible for ensuring overall solution adheres to customer requirements.
• Responsible for ensuring system and customization designs meets customer’s requirements.
• Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
• Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
• Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
• Responsible for communicating with the Program Manager concerning all project related items.
• Responsible for specific Project tasks assigned by Program Manager per the project work plan.
• Communicates with the Program Manager concerning potential new opportunities.
• Provide escalated support.
• May perform product demonstrations.
• May perform implementation or development tasks.
• Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects, and administrative tasks.
• Will be expected to coach, train, or be a mentor to newly hired team members.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
• Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
• Delegate tasks and responsibilities to appropriate personnel.
• Ensure client expectations are met or exceeded in terms of quality of product and service delivered.
• Ensure Arctic IT’s brand and image is represented appropriately.
• Participate in resource planning and identifying resources required to complete projects successfully.
• Provide feedback on performance evaluations for team members.
• Bachelor’s Degree in Business, Computer Science, or related field
• 10+ years’ experience with Microsoft Dynamics 365 CRM and/or ERP implementations
• 10+ years of industry and/or consulting experience.
• 5+ years’ experience working with the functional/technical architecture of Microsoft Dynamics 365 CRM and/or ERP.
• Expert at Microsoft Dynamics 365 CRM and/or ERP with deep knowledge of the technical and functional aspects of the supporting technologies in the Microsoft ecosystem.
• Strong time-management skills and ability to multi-task while maintaining quality customer service.
• Technical expertise with:
o Microsoft Dynamics CRM object model
o JavaScript
o SSRS Report Development
o Fetch XML
o MS SQL Server including scripting
o C# Plug-in development
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Proven ability to design, configure and deploy solutions with multiple customizations and integrations.
• Experience with integration tools and 3rd party add-on modules.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Valid Driver’s License required.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Preferred Requirements:
• Experience with other Microsoft Dynamics 365 solutions (AX/F&O, NAV/BC)
• Experience with Microsoft Office 365
• Experience with multi-company, multi-site organizations
• Experience with Common Data Service
• Experience with PowerApps and Flow
• Experience with Power BI
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Pre-Sales Solution Architect’s main responsibility is to assist on the technical side of influencing new sales opportunities for Arctic IT in a variety of markets. This is a business development position (not commission based) which includes working very closely with the Chief Technical Officer to provide exceptional technical support during the sales process with a strong understanding of Arctic IT products and services. This role must exhibit high energy and convincing presentation skills. It is expected that this individual will understand selling software solutions to the decision makers and technical expertise of taking a customer from initial conversation, to the proposal and ultimately work closely with the sales team to close the sales opportunity.
• Lead pre-sales discovery and document customer functional requirements
• Prepare RFPs, RFI’s, SOW’s and proof of concepts for the Microsoft Stack, for example, Microsoft Dynamics xRM and Microsoft Dynamics ERP Solutions (GP, AX, NAV, FO, BC) Microsoft SharePoint, Microsoft Office 365, Microsoft Azure
• Respond to customer inquiries on product offerings and technical specifications
• Participate in sales calls to deliver solution presentations including product functionality and architecture discussions.
• Create and conduct compelling software demonstrations, presenting and articulating the features and benefits of the Microsoft solutions
• Deliver technical/business support in sales presentations
• Create and deliver PowerPoint presentations to support sales and pre-sales activities to prospects, customers, and at external marketing events such as conventions and seminars
• Act as a technical resource and liaison between the business development team and customer
• Act as a liaison with the Practice Managers and Chief Technical Officer on potential new products/solutions to be developed
• Work with business development and professional service departments in a manner that creates a long-term relationship between the customer and Arctic IT
• Create Statement of Works (SOWs) and collaborate with professional services team on estimates, specifically focused on architecting solutions and defining scope to be implemented
• Keep abreast of all new products, market trends, future directions and competitors
• Effectively communicates within the team, the company, and customers
• Works effectively in a team environment
• Other duties as assigned
• Bachelor’s degree in Computer Science or related discipline
• 5+ years of pre-sales and/or consulting experience
• Technical background in Microsoft Dynamics xRM
• Technical background in Microsoft Dynamics ERP solutions (GP, NAV, AX, FO)
• Strong technical writing experience. Ability to contribute to crafting responses to large Request for Proposal (RFP), Request for Information (RFI) and Statement of Work (SOW).
• Experience with Microsoft SharePoint, Microsoft Azure, Microsoft Office 365 is a plus
• Proven experience with Dynamics 365 ERP and xRM solutions deployments
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups, board of directors, or other defined groups of individuals.
• Ability to travel to clients/prospects throughout the US
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to translate experience to creatively solve client business, process and application issues
• Ability to work in fast paced environment
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Customer Success Manager, Tribal is responsible for managing a Tribal customer portfolio of Arctic IT clients. This role prepares and delivers periodic reports for customers as well as gathers internal perspectives to provide appropriate recommendations on customers’ technical infrastructure that are applicable for their size, needs, and financials. This role proactively reviews cases for key customers to identify trends and areas of business need. This is a non-managerial role.
Service Delivery, Customer Service, and Satisfaction:
• Serves as the primary point of contact (externally) for Tribal customer service issues
• Communication expert – presents customers with difficult news in a delicate manner
• Sensitive to customer’s perception and expectations
• Works to keep communication flowing and productive between Arctic IT (consultants, management, sales, etc.) and customer
• Identifies and escalates as needed on customer satisfaction issues
• Responds to after-hours client requests as needed
Customer Business Reviews, Account Management:
• Manage multiple customers simultaneously
• Efficiently identifies and helps resolve client environment improvements and opportunities
• Prepare customer technology roadmaps and educate customers on technology trends
• Conduct recurring meetings with customer point of contact and Arctic IT assigned team to ensure that open issues are effectively addressed
• Maintain contact with customers through phone calls, site visits, and formal Customer Business Reviews (CBR)
Sales/Pre-Sales Support:
• As time allows, assists the pre-sales team with external outreach for potential new clients
Customer Onboarding:
• Project lead in onboarding new customers
• Coordinates schedules, expectations, etc.
• Deploys agents, AV, leveraging other resources as appropriate
• Conducts orientation for new customers
• Explains roles and relevant Arctic IT operations to customers
• Assists the sales team with defining scope for upgrade projects
• Coordinates client payments for all services rendered
Operations:
• Regularly identifies and implements improvements to processes and procedures
• Work with the team on strategies to ensure proactive IT operations management
• Advocates for efficiencies without sacrificing quality
• Reviews published best practices and works with others to share knowledge
• Recommends internal training or other knowledge-based improvements
• Collaborates to develop operational goals and develop a plan to achieve these goals
• Participates in initiatives for tool deployment to support improved operations
• Other duties as assigned
Collaboration & Communication:
• Shares knowledge with team members and encourages others to do the same
• Effectively communicates within the team, the company, and clients
• Works effectively in a team environment
• Appropriately escalates issues to team members, Arctic IT management or external technical support
• Promotes knowledge sharing and efficiency through accurate and complete case notes, project notes, etc.
• Bachelor’s degree in business or another related field preferred. Equivalent work experience considered as a substitute.
• 6+ years of combined technical account management, technical consulting, system administration, or network administration experience in an enterprise environment. Experience managing Native American/Tribal customer accounts strongly preferred.
• 1+ years of general business experience with Native American/Tribal customers or clients.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Overnight travel will be required, averaging 30% of the time
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Program Manager works within the National Business Unit. This role will perform a full range of project management duties. This person will be responsible for the successful delivery of a large tax software program. This role will focus on implementation services ensuring client’s expectations are met and high customer satisfaction is achieved while managing scope. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Senior Director Professional Services with various activities.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices
• Program Management with the ability to work full-time onsite at a Customer’s location and functioning as the senior Arctic IT manager at the location
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
• Manage concurrent small to large scale ERP, XRM and SharePoint implementations, including upgrades
• Build a relationship and develop trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
• Plan projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
• Develop detailed project plans based off the solution to be delivered
• Schedule tasks, deadlines, and milestones for resources
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service
• Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
• Delegate tasks and responsibilities to appropriate personnel
• Evaluate the progress on projects regularly and forecast remaining phases/tasks to complete
• Meet frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Efficiently and competently manage problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered
• Develop project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
• Lead client project kick-off meetings and various types of project meetings
• Participate in initial business process discovery meetings with clients to understand scope of the project
• Manage gap analysis from requirements gathered to solution proposed with team
• Review and contribute to the content of implementation documentation, such as:
▪ Functional Requirements Document
▪ Gap Analysis
▪ Functional Design Document
▪ Training Documents
▪ Data Conversion Plans
• Perform project acceptance and closeout procedures to adequately transition the project to Customer Care
• Review invoice drafts and submit time entry changes as necessary
• Perform satisfaction surveys throughout the life cycle of the implementations
• Ensure Arctic IT’s brand and image is represented appropriately
• Provide coaching and guidance to project team members
• Participate in resource planning and identifying resources required to complete projects successfully
• Stay current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies
• Provide feedback on performance evaluations for team members
• Provide mentoring and subject matter expertise to entry level program managers
• Bachelor’s degree in Business, Computer Science or related field
• Experience managing a project implementing Dynamics 365 Customer Engagement or Finance and Operations
• Minimum of 10 years in applied experience with complex project management preferably in ERP or xRM implementations
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Strong working knowledge of Microsoft Office Suite
• Experience with Microsoft Dynamics solutions a plus
• PMP certification is a plus
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Support Consultant-D365 role will primarily focus on providing functional application help desk (Tier 1 and Tier-2) support for Microsoft Dynamics 365 AX and Finance and Operations (F&O) clients. In addition, they will be responsible for supporting the ERP Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills. This role will serve as an initial contact point between the Customer and Arctic IT.
Triage and resolve D365 AX and F&O Tier-1 and Tier-2 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
• Own the D365 AX and F&O support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Responsible for tracking all cases along with all activities (notes, phone calls, emails) within our internal system(s)
• Deliver exceptional customer service for our subscription-based support offering
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Pro-active communication with clients to strengthen our partnership
• Deliver services included in the subscription contracts: i.e. help desk support, quarterly training sessions
• Participate in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as needed to support implementation teams
• Perform end user training for clients in a one-on-one, webinar and classroom style settings
• Work with Client Services Manager to create and maintain Standard Operating Procedures (SOPs)
• Proactively work to improve existing support procedures, processes, and tools
• Support Client Services Manager and Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Obtain and maintain Federal Government Security Clearance(s)
Required:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics ERP implementation or support experience
• 3+ years of industry and/or consulting experience
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Strong understanding of business processes.
• Strong phone contact handling skills and active listening
• Ability to build rapport with clients
• Positive and professional demeanor
• Excellent communication and presentation skills
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Microsoft Office 365 experience
• Active Public Trust Clearance with the U.S. Department of Interior (DOI)
• Active Public Trust Clearance with the U.S. Department of Housing and Urban Development (HUD)
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Training Specialist, Customer Engagement role will primarily focus on providing functional application training services for Microsoft Dynamics 365 CRM clients. In addition, they will be responsible for supporting the delivery teams on implementation tasks from business requirements gathering, and configuration to testing, and support. This role must deliver excellent customer service and have strong customer relationship and presentation skills.
Delivers end user training of the new solution implemented within the client environments; 1:1 or classroom style training.
• Deliver internal training to Arctic IT staff.
• Develops all training materials.
• Creates and delivers webinars for educational purposes.
• Develops and regularly updates blogs to inform and educate on the Microsoft Dynamics 365 solution.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Participate in client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics 365 CRM and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Works with management to keep projects on schedule and recommend needed action to meet deadlines
• Support Technical Consulting Manager and Senior Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications
Required:
• Bachelor’s degree in Business, Computer Science, or related field
• 3+ years of Microsoft Dynamics CRM implementation experience with a solid understanding of CRM entity and Object Model
• 3+ years of industry and/or consulting experience
• Excellent knowledge of the product
• Desire to excel in training and consulting
• Continued interest in keeping current with latest industry trends
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding customer needs and providing quality customer service.
• Strong understanding of business processes.
• Excellent communication and presentation skills
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Experience teaching and consulting in a professional setting
• Microsoft Dynamics 365 implementation experience
• Microsoft Dynamics 365 customization ability
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Note: The direct apply link for this job is:
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant, Customer Engagement will utilize best practices and methodologies to gather requirements, design, develop, integrate, implement, and maintain Microsoft Dynamics 365 (CRM) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, and client support independently and with a team.
Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Work with team members and independently to develop and configure Microsoft Dynamics 365 (CRM) and key third-party products. This work would include: building custom CRM entities, development of various CRM components (plug-ins, JavaScript, workflow), security configuration, and report writing.
• Leads client meetings to gather business requirements and design solution that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Complete design/configuration of the applications.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Design and build integrations with external applications.
• Design custom data structures as required for the application.
• Utilize Microsoft Visual Studio to develop and maintain source code and track outstanding items following the Arctic IT development process.
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in a one on one, webinar and classroom style settings.
• Provide application support for clients.
• Assist with escalation support for help desk.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Perform demonstrations of solutions to clients, as required.
• Mentor xRM Staff Consultants.
• Support Technical Consulting Manager with various duties.
• Maintains currency on level of professional/technical knowledge.
Required:
• Bachelor’s degree in Business, Computer Science or other related field
• 6+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics CRM 2016 or higher
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript/Fetch XML
o MS SQL including scripting
o C# Plug-in development
• Experience upgrading Dynamics 365 (CRM) for previous versions to newer releases
• Experience with Dynamics 365 (CRM) online and/or hosted application development
• Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Preferred:
• Skills in Microsoft SQL server, including SSRS and SSIS
• 3+ years’ experience implementing Microsoft SharePoint with a solid understanding of overall architecture, hierarchy, and administration of the farm
• Experience with configuring, customizing, and theming SharePoint sites
• Currently certified in SharePoint 2013 or higher
• Experience upgrading SharePoint solutions for previous versions to newer releases
• Experience with Microsoft SharePoint On-line and/or hosted application development
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
https://rn12.ultipro.com/DOY1000/jobboard/NewCandidateExt.aspx?__JobID=4287
The Senior Project Planner will be responsible for planning and scheduling of all projects across a portfolio of IT projects. They will be responsible for gathering and analyzing project deliverable requirements and working with Program Managers to manage project schedules in Microsoft Project. Additional work includes support of new business development efforts, including the creation of project schedules and Work Breakdown Structures (WBS) in support of Request for Information (RFI) and Request for Quote (RFQ)/Request for Proposal (RFP). This role includes working with the Client Service Manager to define and implement standards for project planning and resource management.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Perform as a Subject Matter Expert of the Microsoft Project Suite of tools
• Support Program Managers in the delivery of projects as needed
• Implement and maintain a dashboard of all IT projects in portfolio and review with NBU General Manager, Client Services Manager and Practice Managers
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Provide content for proposals or statements of work
• Obtain and maintain Microsoft Project certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
• Bachelor’s degree in Business, Computer Science, or related field
• 5+ years of Microsoft Project Planning experience
• 10+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle and project management
• Experience working Federal projects is preferred
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
https://rn12.ultipro.com/DOY1000/jobboard/NewCandidateExt.aspx?__JobID=4288
The Senior Solution Consultant, ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 (AX, GP, F&O, BC) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This position will be expected to accomplish a full range of functional implementation duties from business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Participates in client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics 365 solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Design/create financial statements with Management Reporter and other financial reporting tools
• Support Senior Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
Bachelor’s degree in Accounting, Business, Computer Science:, or related field
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
Preferred:
• 1+ years of Microsoft Dynamics 365 (GP, AX, NAV) implementation experience preferred
• 1+ years of industry and/or consulting experience preferred
• Strong Financial module experience with an accounting background preferred
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
https://rn12.ultipro.com/DOY1000/jobboard/NewCandidateExt.aspx?__JobID=4285
The Senior Program Manager works within the National Business Unit. This role will perform a full range of project management duties. This person will be responsible for the successful delivery of our implementation services ensuring client’s expectations are met and high customer satisfaction is achieved while managing scope. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Client Services Manager with various activities.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
• Manage concurrent small to large scale ERP, XRM and SharePoint implementations, including upgrades
• Build a relationship and develop trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
• Plan projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
• Develop detailed project plans based off the solution to be delivered
• Schedule tasks, deadlines, and milestones for resources
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service
• Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
• Delegate tasks and responsibilities to appropriate personnel
• Evaluate the progress on projects regularly and forecast remaining phases/tasks to complete
• Meet frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Efficiently and competently manage problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered
• Develop project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
• Lead client project kick-off meetings and various types of project meetings
• Participate in initial business process discovery meetings with clients to understand scope of the project
• Manage gap analysis from requirements gathered to solution proposed with team
• Review and contribute to the content of implementation documentation, such as, Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans
• Perform project acceptance and closeout procedures to adequately transition the project to Customer Care
• Review invoice drafts and submit time entry changes as necessary
• Perform satisfaction surveys throughout the life cycle of the implementations
• Ensure Arctic IT’s brand and image is represented appropriately
• Provide coaching and guidance to project team members
• Participate in resource planning and identifying resources required to complete projects successfully
• Stay current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies
• Provide feedback on performance evaluations for team members
• Provide mentoring and subject matter expertise to entry level program managers
• Bachelor’s degree in Business, Computer Science or related field – FEDERAL GOVERNMENT EXPERIENCE preferred
• Minimum of 10 years in applied experience with complex project management preferably in ERP or xRM implementations
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Strong working knowledge of Microsoft Office Suite
• Experience with Microsoft Dynamics solutions a plus
• PMP certification is a plus
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
The Solution Consultant, Customer Engagement will utilize best practices and methodologies to implement and maintain Microsoft Dynamics 365 CRM for our clients. This position will be expected to accomplish a full range of implementation duties from business requirements gathering, and configuration to testing, training, and client support independently and with a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.
• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Leads client meetings to gather business requirements and assist with design solution that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Work with team members and independently to document and configure Microsoft Dynamics 365 CRM and key third-party products. This work would include: basic CRM configuration, views, security configuration, workflows, etc.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Utilize Microsoft Visual Studio to develop and maintain source code and track outstanding items following the Arctic IT development process.
• Lead in all tasks relating to feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in a one on one, webinar and classroom style settings.
• Provides application support for clients.
• Provides escalation support for help desk.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Performs demonstrations of solutions to clients, as required.
• Supports Technical Consulting Manager and Senior Consultants with various duties.
• Maintains currency on level of professional/technical knowledge.
Required:
• Bachelor’s degree in Business, Computer Science or other related field
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Preferred:
• 1+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics CRM 2016 or higher
• Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
• Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript/Fetch XML
o MS SQL including scripting
o C# Plug-in development
• Experience upgrading Dynamics 365 (CRM) and SharePoint solutions for previous versions to newer releases
• Experience with Dynamics 365 (CRM) and Microsoft SharePoint On-line and/or hosted application development
• Skills in Microsoft SQL server, including SSRS and SSIS a strong plus
• 1+ years’ experience implementing Microsoft SharePoint with a solid understanding of overall architecture, hierarchy, and administration of the farm
• Experience with configuring, customizing, and theming SharePoint sites
• Currently certified in SharePoint 2013 or higher
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
https://rn12.ultipro.com/DOY1000/jobboard/NewCandidateExt.aspx?__JobID=4286
This position requires a highly skilled person that thrives on leading service delivery for diverse customer IT environments while consistently providing exceptional service. This position is responsible for coordinating and managing proactive and reactive services to Alaska-based customers supporting their IT infrastructure. This supervisory position is responsible for ensuring the Network Operations Center (NOC) team runs efficiently and effectively to include, but not limited to resolving customer issues, deploying new equipment and maintaining subscriptions in a timely manner.
Managed Services/Network Operations:
• Daily oversight and supervision of the Network Operations Center team
• Provides Tier III support for Tier I/II escalated issues from external and internal clients
• Monitors ticket queues, validates case priorities and ensures that all customer Service Level Agreements (SLA) are met
• Oversees dispatching (scheduled and unscheduled) to customer sites
• Performs QA for closed tickets provides feedback to technicians as warranted
• Observes technician interaction with customers to ensure excellent service delivery
• Identifies and develops tools/procedures to improve operational efficiency/service delivery
• Reviews monthly KPIs and collaborates with management and sales team to identify areas of improvement
• Identifies areas/tickets requiring additional support and advocates for escalation resources as needed
• Collaborates with Account Managers and Account Executives for successful customer on-boarding
Scheduling:
• Coordinates regularly scheduled and ad-hoc visits with customers and technicians/engineers
• Identifies scheduling conflicts and reacts accordingly
• Identifies calendar availability in order to maximize revenue opportunity and ensure speedy customer resolutions
• Anticipates product arrival and conducts scheduling accordingly
• Effectively negotiates with customers based on needs and schedule openings
• Coordinates with business development for product deployments and returns
Customer Service:
• Sets service delivery goals that promotes exceptional customer satisfaction
• Reviews customer feedback provided via ticket surveys and takes appropriate action
• Responds to and actively resolves customer service issues
• Proactively instills and acts as a role model for “customer first service”
Collaboration & Communication:
• Shares knowledge with team members and encourages others to do the same
• Effectively communicates within the team, the company, and clients
• Works effectively in a team environment
• Appropriately escalates issues to team members, AIT management or external technical support
• Promotes knowledge sharing and efficiency through accurate and complete ticket notes, shared documentation, etc.
• Bachelor’s degree in Business or equivalent education and experience
• 5+ years of relevant experience in directly supporting or coordinating support of complex technical environments
• 1+ years of managerial or supervisory experience of teams. 3+ years preferred.
Arctic Information Technology, Inc. grants preference to Doyon Shareholders and shareholders of other corporations that grant a similar preference to Doyon shareholders, such as Alaska Native Corporations. The preference applies in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. A preference will be granted to qualified Doyon shareholders first, and second to qualified shareholders of other corporations which grant a similar reciprocal preference to Doyon shareholders, such as Alaska Native Corporations.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Solution Consultant, ERP will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics ERP Solutions (F&O) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Lead client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics ERP solutions and key third party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Lead all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for clients in a one on one, webinar and classroom style settings
• Provide application support for clients
• Assist with escalation support for help desk
• Work with management to keep projects on schedule and recommend needed action to meet deadlines
• Assist marketing with tasks such as seminars and case studies
• Perform demonstrations of solutions to clients
• Design/create financial statements with Management Reporter and other financial reporting tools
• Mentor Solution Consultants
• Support Practice Manager with various duties
• Obtain and maintain Microsoft Dynamics ERP solutions certifications, as applicable
• Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
QUALIFICATIONS:
• Bachelor’s degree in Accounting, Business, Computer Science, or related field
• 5+ years of Microsoft Dynamics ERP Solutions (F&O) solution implementation experience
• 5+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Strong Financial module experience with an accounting background
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
• Strong interpersonal and communication skills
• Microsoft Office 365 experience
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.
The Senior Application Developer works within the National Business Unit. The Senior Application Developer will utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and solutions for clients Solution knowledge and expertise include Microsoft Dynamics GP, Dynamics 365 Finance and Operations (FO) and Dynamics 365 Business Central (BC) as well as other platform tools in use by our clients. Working as part of team, this position will be expected to accomplish a range of development duties including requirements definition, solution design, development, documentation, deployment, unit testing, quality assurance and client support.
Learn, utilize, and promote the Arctic IT’s Development Best Practices and Methodology.
• Solid technical and functional expertise in ERP solutions (Microsoft Dynamics GP, FO and Business Central) to effectively design and develop customizations.
• Design and code additions and updates to ERP solutions per requirements.
• Customize ERP solutions using .NET, X++ and other technologies.
• Develop custom code for major and minor modifications using best practices.
• Create and modify reports using SQL Server Reporting Services.
• Perform debugging and testing of all code and assist with any issues related to client deployments.
• Execute all phases of software development to include design and planning, development, unit testing, QA testing, installation, deployment, and support.
• Contribute to current Arctic IT solutions and customizations to build products to resell to future clients.
• Working knowledge of Microsoft Visual Studio to develop and maintain source code and track outstanding items following the AIT development process. Manage solutions built by the team by merging changes to master source repositories.
• Build integrations to perform data conversion from external systems. Create application integrations as required to support application workflows and integrations with external systems.
• Complete project documentation such as: Functional Customization Specifications, Solution Design Documents, and User Acceptance Test Scripts.
• Participates in client meetings to gather business requirements and work with Senior Consultants to design solutions that meet the requirements.
• Support Consultants with various duties.
• Obtain and maintain Dynamics as well as other applicable Microsoft certifications.
Required:
• Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology.
• At least 5 years of experience developing in Microsoft ERP solutions.
• Experience using a source control repository such as Visual Studio Online.
• Highly knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns.
• Experience developing and writing code in custom environments (X++, C++, C#, SQL)
• Experience developing reports with SQL Server Reporting Services
• Experience with developing custom integrations between ERP and external systems
• Skill in planning, organizing, and managing time across multiple tasks.
• Skill in understanding customer ERP needs and providing quality customer service.
• Ability to constructively participate in team meetings and brainstorming sessions.
• Ability to follow project plans and requirements.
• Ability to develop within an application development process model creating supporting documentation for work products created.
• Ability to work in fast paced environment.
• Valid driver’s license and insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
Preferred:
• Experience upgrading solutions for previous versions to newer releases.
• Skills in Microsoft SQL server, including SSRS and SSIS a strong plus.
• Certifications in Dynamics 365 FO and Business Central.
• Experience using AIF (Application Integration Framework).
Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
https://rn12.ultipro.com/DOY1000/jobboard/NewCandidateExt.aspx?__JobID=4289
