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Join The Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Project Manager will be responsible for the management of a portfolio of IT and Business Application projects.  They work independently with moderate management oversight to deliver projects on-time and within budget.  Additionally, they will support the Client Services team on internal and external projects as assigned.  The Project Manager utilizes excellent communication and organizational skills to achieve desired outcomes and works well with technical resources assigned to their projects.

Essential Functions

  • Monitors project to ensure it remains on track, meets deadlines, stays under budget, and develops according to plan
  • Responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
  • Manages concurrent ERP, CRM and SharePoint implementations, including upgrades
  • Builds a relationship and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
  • Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
  • Schedules tasks, deadlines, and milestones for resources, delegating tasks and responsibilities to appropriate personnel
  • Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
  • Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
  • Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
  • Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
  • Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
  • Ensures client expectations are met and exceeded in terms of quality of product and service delivered
  • Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
  • Leads client project kick-off meetings and various types of project meetings
  • Manages gap analysis from requirements gathered to solution proposed with team
  • Performs project acceptance and closeout procedures to adequately transition the project to Support Team
  • Participates in project billing review as needed and actively engages on project financials
  • Performs satisfaction surveys throughout the life cycle of the implementations
  • Supports the Client Services Program Managers as needed on other projects
  • Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology in support of improving best practices
  • Ensures Arctic IT’s brand and image is represented appropriately
  • Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies

Qualifications

 

  • Bachelor’s degree in Business, Computer Science or related field
  • Minimum of 4 years in applied experience with project management preferably in ERP or CRM implementations
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite
  • Experience with Microsoft Dynamics 365 solutions a plus
  • The ability to obtain a PMP certification
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

 

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The System Administrator-Hardware is responsible for the support, imaging, installation, repairs, and maintenance of the client’s computing environment. This position will support client computer hardware and software, peripherals, printing services, and business applications concentrating on retail POS. This role also includes documentation and training to the rest of the support services staff to enable them to provide help desk support on the client’s deployment hardware and software. Providing exemplary service and support for all users in a fast-paced environment while working in a team environment, multi-tasking day-to-day tasks and routine projects is a must.

Essential Functions

 

  • Configure, troubleshoot, and support retail peripherals such as credit card terminals, receipt printers, cash drawers and bar code readers
  • Document build process for imaging and maintain as adjustments are needed
  • Responsible for RMA process for defective hardware including coordination with client and vendor
  • Perform testing on new releases and service packs for hardware and software after manufacturer releases before deployment to client. Assist with the deployment of the releases and service packs to client’s deployed hardware and software.
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, hardware, and configuring systems and applications
  • Creates and enforces hardware/software standards and procedures as needed
  • Responds to support incident tickets opened by the Support Center and routed to the System Administrator- Hardware for further problem determination, troubleshooting and resolution
  • Builds, updates and distributes workstation OS images and communicating to the clients on the build
  • Monitors and alerts on OS patching, Virus DAT file update and other security file updates success/failures
  • Works with client’s Compliance/Security officer to test, defend and change image to meet compliance
  • Openly communicates technical requirements to client and answers questions
  • Continuously improves client support and Client Support Center efficiency
  • Meets project milestones monitored and set by appropriate Program Manager
  • Develops hardware standards and works with vendor on pricing
  • Works with the System Administrator-Applications on business software (D365 F&O Retail) updates, proper communication approval and administration
  • Responsible for training of Support Center Tier 1 and Tier 2 employees
  • Recommends tools and products for purchase with supervisor
  • On-call hours required
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

 

Qualifications

  • Associate degree or equivalent experience
  • Minimum of 5 years recent experience in desktop and/or end user support environment
  • A+ Certification or equivalent
  • Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent
  • Proven experience with
    • Deploying OS installation via scripted unattended methods, Sysprep, and other imaging methods (Ghost, MS ImageX)
    • Asset discovery, management and reporting
    • Software packaging and testing
    • Anti-virus applications and spyware cleanup
  • Strong phone contact handling and active listening skills
  • Must be flexible for on-call support
  • Valid driver’s license, insurance and reliable personal vehicle
  • May travel to client sites as needed, leveraging personal vehicle for local dispatch
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.  Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Support Center Lead is a skilled person that thrives on leading service delivery for diverse client IT environments while consistently providing exceptional service. This position is responsible for coordinating and managing proactive and reactive services to Arctic IT clients supporting their IT infrastructure, including servers, workstations, printers, POS peripherals, etc. This lead position is responsible for ensuring the Support Center team runs efficiently and effectively to include, but not limited to troubleshooting and resolving intermediate and complex client issues independently, supporting lower tier resources resolve client issues, deploying new hardware and software, troubleshooting applications, and managing escalations to manufacturers.

Essential Functions

Managed Services/Call center/Network Operations

  • Daily oversight and supervision of the Support Center team including ACD call management
  • Monitors ticket queues, validates priorities, and ensures that all client Service Level Agreements (SLA) are met
  • Identifies areas/tickets requiring additional support and advocates for escalation resources as needed
  • Provides direct client support
  • Monitors direct tickets with manufacturers (Microsoft), validate priorities, track resolution times, coordinate resources required for resolution, monitor tickets through closure
  • Utilizes a strong understanding of available tools to assist in daily tasks
  • Troubleshoots workstation and server software and hardware
  • Troubleshoots POS peripherals including credit card devices, printers, cash drawers, etc.
  • Understands user, workstation, and permissions in domain and workgroup environments
  • Understands Cloud deployments (Azure) and SaaS solutions (Microsoft Office 365, Dynamics 365)
  • Strong ability to work independently (such as troubleshooting workstation and server software and hardware) and as a mentor working with lower tiered technicians
  • Performs QA for closed tickets and provides feedback to technicians as warranted
  • Facilitates Tools / Process training for team
  • Monitors for changes in the client environment and participates in change control activity
  • Outage triage, communication and holding Critical Problem Review meetings
  • Observes technician interaction with clients to ensure excellent service delivery
  • Reviews monthly KPIs and collaborates with management to identify areas of improvement
  • Mentors team to achieve excellent results and provides thorough and accurate feedback
  • Facilitates weekly huddles with Support Center teams including Alaska team
  • Assist in producing required reports to improve Support Center performance
  • Documents processes, SOP, technical writing, and knowledgebase
  • Identifies scheduling conflicts and reacts accordingly
  • Identifies calendar availability in order to ensure speedy client resolutions and identify excess capacity
  • Anticipates product arrival and conducts scheduling accordingly
  • Effectively negotiates with clients based on needs and schedule openings
  • Coordinates with business development for product deployments and returns
  • Identifies sales opportunities and route the information to necessary team members
  • Adheres to work group and company polices outlined in Team handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

 

Customer Service

  • Monitors service delivery goals that promotes exceptional customer satisfaction
  • Ensures all closed tickets are properly documented and tells the complete story
  • Reviews client feedback provided via ticket surveys and takes appropriate action
  • Responds to and actively resolves client service issues
  • Proactively instills and acts as a role model for “customer first service”

 

Collaboration & Communication

  • Shares knowledge with team members and encourages others to do the same
  • Effectively communicates within the team, the company, and clients
  • Works effectively in a team environment
  • Appropriately escalates issues to team members, Arctic IT management or external technical support
  • Promotes knowledge sharing and efficiency through accurate and complete ticket notes, shared documentation, etc.

Qualifications

  • Associates Degree preferred or equivalent
  • ITIL certification preferred
  • 5+ years of relevant experience in a technical help desk environment
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Positive, professional, and client first demeanor
  • Sophos, ConnectWise tools suite and MS D365 Retail experience are preferred
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch
  • Valid driver’s license, insurance, and reliable personal vehicle

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Support Consultant – Dynamics 365 role will primarily focus on providing functional application help desk (escalation services) support for Microsoft Dynamics 365 Finance & Operations clients with a focus on D365 Retail. This work will include troubleshooting reported issues with configuration, data, functional and hardware issues. In addition, they will be responsible for supporting the Client Services Delivery Teams in the configuration, testing, and training of D365. This role must deliver excellent customer service and have strong customer relationship skills.

Essential Functions

  • Resolve D365 Finance & Operations Tier-1 and Tier-2 escalation requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
  • Assist with the D365 Finance & Operations support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
  • Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date
  • Utilize all means of support for issue resolution, including internal, external, community forums and search engines, and share knowledge with team members and encourage collaboration amongst peers
  • Deliver exceptional customer service for our support offering
  • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
  • Proactive communication with clients to strengthen our partnership
  • Maintains high utilization percentage and achieves high customer satisfaction
  • Deliver services included in the support contracts: i.e. help desk support, quarterly training sessions and reporting
  • Assist with end user training for clients in a one-on-one, webinar and classroom style settings
  • Perform services to add solution feature enhancements for specific support contracts
  • Proactively work to improve existing ArcticAscend Support procedures, processes, and tools
  • 24×7 Tier 3 Support on-call rotation as needed to assist Support Center staff
  • Other duties as assigned

Qualifications

Required:

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 4+ years of industry, technical or application experience
  • Demonstrated strong understanding of business processes
  • Experience with phone contact handling and active listening
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Preferred:

  • Experience with Dynamics 365 Retail, others POS systems considered
  • Experience with software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and development capabilities.
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Senior Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional customer service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Lead client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Lead all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assist marketing with tasks such as seminars and case studies
  • Perform demonstrations of solutions to clients
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Mentor Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain ERP solutions certifications, as applicable
  • Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible

Work Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Work for this role is also performed in a home office. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 5+ years of Microsoft Dynamics 365 F&O solution implementation experience
  • 5+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
  • Strong interpersonal and communication skills
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

Essential Functions

  • Deliver technical support over the phone remotely and in person; understands support processes
  • Use approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, SCCM, etc.
  • Provide instructions to clients on basic desktop, peripheral, and mobile device usage
  • Troubleshoot workstation-based software issues with:
    • Microsoft Supported Windows Operating systems
    • Microsoft Supported Office/O365
    • Local and network printers
    • Adobe
    • Apple Mac Operating systems
    • Sophos and other major AV brands
  • Able to add users and join workstations, to a domain and assign permissions per procedures
  • Apply basic troubleshooting to server-based software issues with:
    • Cloud Services
    • Microsoft Supported Windows Server
    • Microsoft Supported Exchange
    • Microsoft Supported SQL Server
    • Microsoft Supported Terminal Server and Remote Desktop Services
    • Sophos and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage Skype/Teams for Business
    • Manage SharePoint
    • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Barracuda and others
  • History of working with  various server/workstation peripherals such as POS equipment (cash drawers, credit card readers, tablets) USB printers, PIV card readers, etc.
  • Learn and understand 3rd party applications
  • Learn client key business processes to provide effective troubleshooting, resolution, or workarounds
  • Communicate with vendors for RMA and troubleshooting purposes
  • Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Identify efficiencies for Arctic IT and our clients
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain issue information including notes and resolution
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

Qualifications

  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment with demonstrated advancement of skills
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA
  • Knowledge of MS Dynamics365 a plus
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Strong phone contact handling and active listening skills
  • Valid driver’s license, insurance, and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Help Desk Technician is a direct contact for Arctic IT’s clients and is the initial support level for client issues.   The Help Desk Technician is responsible for receiving information, diagnosing symptoms, and resolving problems.  This position will need to deliver client service within specified service levels.  Typically, the Help Desk Technician will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.

 

Essential Functions

  • Strong understanding of available tools to assist in daily tasks, such as ConnectWise
  • Ability to work independently (such as troubleshooting workstation and server software and hardware) and as a team (escalating when appropriate)
  • Strong ability to troubleshoot workstation-based software issues with:
    • Microsoft supported Windows Operating systems
    • Microsoft supported Office versions
    • Local and network printers
    • Adobe
    • Apple Mac supported Operating systems
    • Sophos and other major AV brands
  • Understands user, workstation, and permissions in domain and workgroup environments
  • Understands and able to apply basic troubleshooting to server-based software issues with:
    • Cloud Services
    • Microsoft supported Windows Server Operating systems
    • Microsoft supported versions of Exchange, SQL Server, Terminal Server/Remote Desktop services
    • Sophos and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Understands and administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage Teams/Skype for Business
    • Manage SharePoint
    • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Barracuda and others
  • Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives
  • Ability to learn and understand 3rd party applications
  • Ability to communicate with vendors for RMA and troubleshooting purposes
  • Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Strong written and verbal communication
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • Deliver technical client support over the phone, email, chat assist, and on-site
  • Ability to identify when a problem needs to be escalated and to whom
  • Pleasant and professional demeanor in all communications
  • Ability to remain calm in stressful situations
  • Ability to work independently and effectively on daily tasks without direct supervision
  • Contribute to team goals such as:  SLA requirements, resolution, and client satisfaction
  • Able to work at an efficient, quick and steady pace to troubleshoot and resolve issues
  • Deliver high quality results
  • Provide instructions to clients on basic desktop, peripheral, and mobile device usage
  • Identify sales opportunities and route the information to necessary team members
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain issue information including notes and resolution
  • Actively participate as a member of the Arctic IT team
  • Submit timesheets accurately and timely

Qualifications

  • Possess High school diploma or GED required, some college preferred
  • Certifications are beneficial but not required.  Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices
  • 2+ years of relevant experience in a technical help desk environment preferred
  • Strong phone contact handling skills and active listening
  • Ability to build rapport with clients
  • Positive, professional, and client first demeanor
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver’s license, insurance and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.  Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

How We Welcome New Hires

We provide the opportunity to work in one of our offices or remotely. Here’s a few things you can expect if you are selected to join our team.

 

Arctic IT Employee Recruiter

Ask the Recruiter

We’re always hiring. If you don’t see the job posting you want but think you’d be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.

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Working for an Alaska Native Corporation

As a proud subsidiary of Doyon, Limited, we encourage Doyon Shareholders and other Native Alaskans to consider available positions with our company.