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Join the Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Training Consultant Dynamics 365 role will primarily focus on providing functional application training services for Microsoft Dynamics 365 clients. In addition, they will be responsible for supporting the delivery teams on implementation tasks such as documentation, configuration, testing, and support. This role must deliver excellent customer service and have strong client relationship and presentation skills. It is expected that this role will serve as a subject matter expert on the Microsoft Dynamics 365 product. They will stay current on product certifications and maintain an awareness of the Microsoft Product Roadmap.

Essential Functions

  • Creates and delivers end user training of the new solution implemented within the client environments; 1:1,  classroom style training, or digital delivery
  • Deliver internal training to Arctic IT staff
  • Develops all training materials
  • Creates and delivers webinars for educational purposes
  • Develops and regularly updates blogs to inform and educate on the Microsoft Dynamics 365 solution
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Complete project documentation such as: User Acceptance Test Scripts, and End User Training Documentation
  • Participate in tasks relating to Feature Reviews, Solution Reviews, and user acceptance testing
  • Works with management to keep projects on schedule and recommend needed action to meet deadlines
  • Support Leadership and Consultants with various duties
  • Mentor and assist leadership and consultants in using best practices for training planning, content and delivery.
  • Obtain and maintain Microsoft Dynamics 365 certifications
  • Provide ad-hoc support to the Marketing Team as needed
  • Ability to manage work on multiple clients at the same time

Qualifications

Required: 

  • Bachelor’s degree in Business, Computer Science, or related field
  • 3+ years of Microsoft Dynamics CRM implementation experience with a solid understanding of CRM entity and Object Model
  • 3+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Preferred: 

  • Experience teaching and consulting in a professional setting
  • Microsoft Dynamics 365 implementation experience
  • Microsoft Dynamics 365 customization ability
  • Microsoft Office 365 experience

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Overnight Shift: Sunday – Wednesday 6PM – 6AM,  Wednesday a half day 6 PM – Midnight

Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.

Essential Functions

  • Firstline responder to incoming issues through chat, email-generated tickets, or phone
  • Direct unresolved issues to the next level of support personnel
  • Troubleshoot straightforward workstation-based software and hardware issues with:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office/O365
  • Adobe
  • Apple Mac supported Operating systems (workstations)
  • Sophos and other major AV brands
  • Component failure and pending failure behavior
  • Failed startup beep codes
  • Computer event logs and 3rd party alerting tools
  • Local and network printers, as well as other peripherals such as keyboards and monitors
  • Assist users with basic “How do I?”, “Where do I?”, etc. type of technical questions
  • Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
  • Understands and administers user level tasks in the Microsoft Office 365 environment
  • Learn the difference between sync’d and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling
  • Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
  • Learn and understand basic functions of 3rd party applications
  • Understands and uses documentation including Client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
  • Accurately enter and maintain issue information including notes and resolution
  • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
  • Contribute to team goals such as:  SLA requirements, resolution, and Client satisfaction
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Other duties as assigned

Qualifications

  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment with demonstrated advancement of skills
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Strong phone contact handling and active listening skills
  • Valid driver’s license, insurance, and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

Essential Functions

  • Deliver technical support over the phone remotely and in person; understands support processes
  • Use approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, SCCM, etc.
  • Provide instructions to clients on basic desktop, peripheral, and mobile device usage
  • Troubleshoot workstation-based software issues with:
  • Microsoft Supported Windows Operating systems
  • Microsoft Supported Office/O365
  • Local and network printers
  • Adobe
  • Apple Mac Operating systems
  • Sophos and other major AV brands
  • Able to add users and join workstations, to a domain and assign permissions per procedures
  • Apply basic troubleshooting to server-based software issues with:
  • Cloud Services
  • Microsoft Supported Windows Server
  • Microsoft Supported Exchange
  • Microsoft Supported SQL Server
  • Microsoft Supported Terminal Server and Remote Desktop Services
  • Sophos and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Administer Microsoft Office 365
  • Manage and delete user accounts
  • Manage Skype/Teams for Business
  • Manage SharePoint
  • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Barracuda and others
  • History of working with  various server/workstation peripherals such as POS equipment (cash drawers, credit card readers, tablets) USB printers, PIV card readers, etc.
  • Learn and understand 3rd party applications
  • Learn client key business processes to provide effective troubleshooting, resolution, or workarounds
  • Communicate with vendors for RMA and troubleshooting purposes
  • Maintain appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Identify efficiencies for Arctic IT and our clients
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain issue information including notes and resolution
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

Qualifications

  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment with demonstrated advancement of skills
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA
  • Knowledge of MS Dynamics365 a plus
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Strong phone contact handling and active listening skills
  • Valid driver’s license, insurance, and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Manager Program Services is a management and program manager position that will be responsible for a team of Project Managers, Program Managers, and Senior Program Managers that perform a full range of project management duties. This person will fulfill a Senior Program Manager role and will be responsible for the successful delivery of our implementation services ensuring Client’s expectations are met and high Client satisfaction is achieved while managing scope. This role will serve as an escalation point for implementation issue resolution, will guide their team members in maintaining Scope, Budget, and Schedule on projects, and will participate in resource and staffing assignments. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and Client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Director, Program Services with various activities. This person will also manage and mentor their team, encouraging professional development, leading performance management, and enforcing accountability.

Essential Functions

Management:

  • Provide oversight to implementation projects, actively monitor project health with respect to Client satisfaction, Scope. Budget, and Schedule, and participate in issues resolution with team members, Clients, or subcontractors
  • Validate team is following Change Request processes and amendments are drafted without ambiguity and in support of overall implementation objectives
  • Collaborate with Director, Program Services on team productivity, utilization, and scheduling of resources
  • Implement and maintain a dashboard of all IT projects in portfolio and review with Directors and Managers
  • Support and promotes Arctic IT’s Project Implementation Methodology and ensure all projects are delivered in accordance with these standards
  • Work with Managers to improve overall best practices throughout the Professional Services team
  • Portray our core values and represent our brand appropriately and lead by example
  • Enforce discipline in our processes and hold team members accountable for following our guidelines
  • Focus on improving the productivity and utilization of the professional services team and drive our team to exceed our productivity goals
  • Build strong relationships with team members and external contacts

Lead, Manage, and Accountability (LMA):

  • Manage and mentor a team of skilled Project Managers, Program Managers, and Senior Program Managers
  • Participate in time entry and expense reporting review and approval process
  • Lead professional development initiatives to ensure team is staying relevant with the business applications, industry verticals, and program management best practices
  • Lead performance management for team members as well as provide frequent informal feedback
  • Participate in career growth and learning plans, performance reviews, and goal planning for team members
  • Identify strengths and issues; drive and develop better behavior to create strong Project Managers (team building, skill enhancement, training)
  • Participate in the recruiting process as well as rapidly onboard new team members
  • Encourage and support employee engagement to enhance the success of Arctic IT

Senior Program Manager

  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
  • Manages concurrent small to large scale Microsoft Dynamics 365 ERP, CE, Microsoft 365 and system engineering projects, including upgrades
  • Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
  • Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent Client service
  • Develops and manages all aspects of project and program engagement from planning and scheduling, external vendor relationships, communications, resources, budget, change, risks, and issues
  • Analyze critical path and constraints to determine effect of changes to schedule and recommend work-around
  • Perform schedule estimating to capture estimations of new work, updated actuals, and remaining work
  • Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
  • Efficiently and competently manages problem resolution, e.g., scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
  • Ensures Client expectations are met and exceeded in terms of quality of product and service delivered
  • Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
  • Participates in initial business process discovery meetings with Clients to understand scope of the project
  • Performs project acceptance and closeout procedures to adequately transition the project to Support Team
  • Participates in project billing review and actively engages on project financials
  • Participates in resource planning and identifying resources required to complete projects successfully
  • Provides feedback on performance evaluations for team members
  • Provides mentoring and subject matter expertise to entry level team members
  • Participates and/or manages proposal efforts as assigned, including the creation and ownership of content

Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field
  • Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations
  • Minimum of 5 years in team management in consulting or professional services organization
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite including proficiency in Microsoft Project
  • Experience with Microsoft Dynamics 365 solutions a plus
  • PMP certification is a plus
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process
  • Valid driver’s license, insurance, and reliable personal vehicle

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The National Service Delivery Manager is responsible for managing ArcticAscend service agreements and application projects for post-implementation Clients. This person will be responsible for the successful delivery of our ArcticAscend services and is the main ArcticAscend contact internally and externally facing. This role is responsible for the Client Executive Sponsor(s) relationship, managing expectations on agreements, managing the delivery of contractual obligations, strategic planning as per the ArcticAscend agreement, etc. This National Service Delivery Manager is in constant communication with the Client Executive Sponsor(s) through phone, email, virtual and on-site meetings. This role will be responsible for leading a team of Consultants and Developers that provide Lifecycle Services for Business Applications which includes Microsoft Dynamics 365 ERP and CRM applications, SharePoint (On-Premises and Cloud), Power BI, custom-developed applications, and any other ISV/3rd Party solutions supported by Arctic IT. This role will provide coaching to their team in how best to deliver exceptional Client service and services to our Clients which ensure long term relationships and high Client satisfaction. The National Service Delivery Manager must have strong project management and Client relationship skills and be able to independently resolve Client satisfaction escalations and facilitate technical escalation when required. In addition, this role will contribute to, utilize, and promote the ArcticAscend Services best practices and support the ArcticAscend Manager with various activities.

Essential Functions

  • Manages a portfolio of managed ArcticAscend service agreements for Microsoft Dynamics 365 ERP, CRM, and SharePoint Clients that range from small to large in scale.
  • Manages a portfolio of Lifecycle Services application projects for both non-agreement Clients as well as ArcticAscend agreement Clients.
  • Provide oversight and guidance to direct reports delivering services to post-implementation Clients.
  • Owns the ArcticAscend agreement experience after transitioned from implementation to an ArcticAscend agreement Client.
  • Leads onboarding of new ArcticAscend services Clients, coordinates schedules, expectations, timing, resourcing, milestones, etc. working with the ArcticAscend agreement Executive Sponsor(s) and the Arctic IT internal team.
  • Builds relationships and develops trust with the ArcticAscend agreement Executive Sponsor(s) and key ArcticAscend agreement stakeholders.
  • Serve as the primary ArcticAscend agreement contact maintaining commitments and communicating on a regular basis (internally and externally).
  • Supports the Account Manager in procuring multi-year services contract renewals.
  • Identifies upsell opportunities and escalates the opportunities to the Account Manager.
  • Identifies and escalates to the Account Manager as needed Client satisfaction issues.
  • Participates in Account Management satisfaction surveys and follow-ups with Clients as mutually agreed upon with the Account Manager.
  • Proactively reviews tickets to identify trends and areas of business need.
  • Review and provide feedback on SOWs as crafted by the Account Manager.
  • Maintains awareness on all Client activities (support, projects, opportunities).
  • Ensure both Arctic IT and Clients adhere to contract terms and Client’s expectations are met.
  • Works with Account Manager and Pre-Sales Solution Architects to prepare Client technology roadmaps and review with Clients.
  • Maintain contact with the ArcticAscend agreement Executive Sponsor(s) through phone calls, site visits, and Client Business Reviews (CBR).
  • Track all Client interactions in defined Systems of Record (including ConnectWise and Dynamics 365).
  • Learns, utilizes, and promotes the Arctic IT’s ArcticAscend support methodology and work with management to improve best practices.
  • Proactively identifies ways for Client to enhance the value of their business application solutions.
  • Create plans to execute support contract commitments, including unlimited support, application enhancements, release management for upgrade/service packs and manage through to completion.
  • Provides leadership for support team by building and motivating team members to meet goals, adhering to their responsibilities and milestones, and delivering excellent Client service.
  • Evaluates the financial progress on support contracts regularly.
  • Meets frequently with internal and Client team members to ensure all support related activities are on track, identify obstacles, and navigate through them.
  • Develops documentation, such as, presentations, meeting agendas, status reports, release management plans.
  • Leads or participates in various types of Client meetings.
  • Participates in billing reviews and AR collection support as needed.
  • Other duties as assigned.

Leadership, Management, Accountability – Resource and Performance Management:

  • Manage and mentor a team of remote Project Managers, Consultants, and Developers that are providing services for post-implementation Clients.
  • Lead professional development initiatives to ensure team is staying relevant with the technologies that Arctic IT supports and delivers, including certification and training plans and execution.
  • Lead performance management for team members as well as provide frequent informal feedback.
  • Create career growth and learning plans (intra- and inter-functional), performance reviews, and goal planning for team members.
  • Identify strengths and issues; drive and develop better behavior to create strong team members (team building, skill enhancement, training).
  • Participate actively in the recruiting process.
  • Resource management, including capacity planning, productivity, forecasting.
  • Encourage and support employee engagement to enhance the success of Arctic IT.
  • Portray our core values and represent our brand appropriately and lead by example.
  • Enforce discipline in our processes and hold team members accountable for following our guidelines.
  • Focus on improving the productivity of the support team and drive our team to exceed our productivity goals.
  • Build strong relationships with team members and external contacts.
  • Recognize and praise our team members when they achieve accomplishments.
  • Engage in constructive feedback and dialog to hold team members accountable with the agreed outcome.
  • Utilize our team and delegate tasks appropriately to increase efficiency and execution timing.

Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field or substitute equivalent work experience.
  • Minimum of 7 years in applied experience with complex project management preferably in ERP or CRM implementations/support contracts.
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
  • Experience with team and performance management of team members in varied roles including support, development, and analyst type roles.
  • Strong working knowledge of Microsoft Office Suite.
  • Experience with Microsoft Dynamics 365 solutions a plus.
  • PMP certification is a plus.
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
  • Valid driver’s license, insurance, and reliable personal vehicle.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, develop, integrate, implement, and maintain Microsoft Dynamics 365 (CE) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
  • Work with team members and independently to configure Microsoft Dynamics 365 (CE) and key third-party products.  This work would include building custom CRM entities, development of various CRM components (business processes, workflow), security configuration, and report writing.
  • Leads client meetings to gather business requirements and designs solutions that meets the requirements.
  • Perform gap analysis from requirements gathered to solution proposed.
  • Complete design/configuration of the solutions.
  • Complete project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides.
  • Utilize Microsoft DevOps to track project tasks.
  • Lead all tasks relating to requirements gathering, feature testing, solution testing, and user acceptance testing.
  • Perform end user training for clients in one on one, webinar, and classroom style settings.
  • Provide application support for clients during Go Live cut-over.
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines.
  • Perform demonstrations of solutions to clients as required.
  • Mentor Solution Consultants.
  • Support Functional Consulting Managers with various duties.
  • Maintain currency on level of professional/technical knowledge.

Qualifications

Required

  • Bachelor’s degree in Business, Computer Science or related field
  • 6+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
  • Currently certified in Dynamics 365 CE
  • Working knowledge of common project implementation methodologies and best practices
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Plus

  • Experience with Microsoft DevOps and Office 365
  • Experience with Microsoft Power BI
  • Experience with Microsoft Dynamics 365 ERP solutions

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Participates in client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O solution modules and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Works with management to keep projects on schedule and recommend needed action to meet deadlines
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Support ERP Senior Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain Microsoft Dynamics 365 F&O certifications, as applicable

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 3+ years of Microsoft Dynamics 365 F&O implementation experience
  • 3+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

PLUS:

  • Microsoft Dynamics GP implementation experience
  • Microsoft Dynamics 365 Customer Engagement implementation experience
  • Microsoft Office 365 experience

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

  • Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities
  • Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and client’s requirements
  • Identify and recommend product customizations, enhancements, or workarounds to meet client requirements
  • Develop functional and technical specifications for enhancements and integrations to other business applications
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration
  • Responsible for researching and qualifying ISV solutions
  • Responsible for the Functional and Technical Requirements Document, including the review sessions with the client
  • Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise
  • Responsible for ensuring overall solution adheres to client requirements
  • Responsible for ensuring system and customization designs meets client’s requirements
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope
  • Responsible for communicating with the Program Manager concerning all project related items
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan
  • Communicates with the Program Manager concerning potential new opportunities
  • Provide escalated support
  • May perform product demonstrations
  • May perform implementation tasks
  • Proactively look for ways to keep all time productive and will use non-client time for personal training, internal projects and administrative tasks
  • Will be expected to coach, train, or be a mentor to newly hired team members
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
  • Delegate tasks and responsibilities to appropriate personnel
  • Ensure client expectations are met and exceeded in terms of quality of product and service delivered
  • Ensure Arctic IT’s brand and image is represented appropriately
  • Participate in resource planning and identifying resources required to complete projects successfully
  • Provide feedback on performance evaluations for team members

Qualifications

  • Bachelor’s Degree in Accounting, Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
  • 10+ years of industry and/or consulting experience
  • 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
  • Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
  • Strong time-management skills and ability to multi-task while maintaining quality client service
  • Strong Financial module experience with an accounting background
  • Knowledge of Microsoft Dynamics AX customization tools
  • Experience with integration tools and 3rd party add on modules
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Valid Driver’s License required
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

  • Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and/or Field Service modules

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

As a Microsoft Dynamics 365 Customer Engagement (CE) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 CE related products, and assist with the on-going development of our custom vertical solutions (Tribal Platforms). You will also be required to guide Technical and Functional Consultants during the analysis, design, development, and deployment phases of the project, ensuring the solutions effectively meet business requirements and are developed in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 CE, working with the Program Manager, business stakeholders, and executive sponsors, ensuring compliance with IT standards and business best practices and successful delivery of the program.

Essential Functions

  • Perform Full project lifecycle duties for Microsoft Dynamics 365 CE and related ISV solutions including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
  • Assist in the Pre-sales phase (as required) with the ability to help write technical responses and estimate the work plan required to turn the prospect into a proposal.
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and client’s requirements.
  • Identify and recommend product customizations, enhancements, or workarounds to meet client requirements.
  • Develop functional and technical specifications for enhancements and integrations to other business applications.
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
  • Responsible for researching and qualifying ISV solutions.
  • Create and follow Data Migration Plans.
  • Assist with Go Live Planning.
  • Conduct Cut Over activities for a successful product Go Live.
  • Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the client.
  • Provides Microsoft Dynamics 365 CE functional and technical implementation expertise.
  • Responsible for ensuring overall solution adheres to client requirements.
  • Responsible for ensuring system and customization designs meets client’s requirements.
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
  • Responsible for communicating with the Program Manager concerning all project related items.
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan.
  • Communicates with the Program Manager concerning potential new opportunities.
  • Provide escalated support.
  • May perform product demonstrations.
  • May perform implementation or development tasks.
  • Proactively look for ways to keep all time productive and will use non-client time for personal training, internal projects, and administrative tasks.
  • Will be expected to coach, train, or be a mentor to newly hired team members.
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Ensure client expectations are met or exceeded in terms of quality of product and service delivered.
  • Ensure Arctic IT’s brand and image is represented appropriately.
  • Participate in resource planning and identifying resources required to complete projects successfully.
  • Provide feedback on performance evaluations for team members.

Qualifications

  • Bachelor’s Degree in Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics 365 CRM
  • 10+ years of industry and/or consulting experience.
  • 5+ years’ experience working with the functional/technical architecture of Microsoft Dynamics 365 CRM
  • Expert at Microsoft Dynamics 365 CRM with deep knowledge of the technical and functional aspects of the supporting technologies in the Microsoft ecosystem.
  • Strong time-management skills and ability to multi-task while maintaining quality customer service.
  • Technical expertise with:
    • Microsoft Dynamics CRM object model
    • JavaScript
    • SSRS Report Development
    • Fetch XML
    • MS SQL Server including scripting
    • C# Plug-in development
    • Microsoft Power Apps
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
  • Proven ability to design, configure and deploy solutions with multiple customizations and integrations.
  • Experience with integration tools and 3rd party add-on modules.
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
  • Valid Driver’s License required.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Preferred Requirements

  • Experience with other Microsoft Dynamics 365 ERP solutions (AX/F&O, NAV/BC)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Experience with Common Data Service
  • Experience with Power Apps and Power Automate (Flow)
  • Experience with Power BI

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Project Manager will be responsible for the management of a portfolio of IT and Business Application projects.  They work independently with moderate management oversight to deliver projects on-time and within budget.  Additionally, they will support the Client Services team on internal and external projects as assigned.  The Project Manager utilizes excellent communication and organizational skills to achieve desired outcomes and works well with technical resources assigned to their projects.

Essential Functions

  • Monitors project to ensure it remains on track, meets deadlines, stays under budget, and develops according to plan
  • Responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
  • Manages concurrent ERP, CRM and SharePoint implementations, including upgrades
  • Builds a relationship and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
  • Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
  • Schedules tasks, deadlines, and milestones for resources, delegating tasks and responsibilities to appropriate personnel
  • Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
  • Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
  • Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
  • Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
  • Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
  • Ensures client expectations are met and exceeded in terms of quality of product and service delivered
  • Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
  • Leads client project kick-off meetings and various types of project meetings
  • Manages gap analysis from requirements gathered to solution proposed with team
  • Performs project acceptance and closeout procedures to adequately transition the project to Support Team
  • Participates in project billing review as needed and actively engages on project financials
  • Performs satisfaction surveys throughout the life cycle of the implementations
  • Supports the Client Services Program Managers as needed on other projects
  • Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology in support of improving best practices
  • Ensures Arctic IT’s brand and image is represented appropriately
  • Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies

Qualifications

  • Bachelor’s degree in Business, Computer Science or related field
  • Minimum of 4 years in applied experience with project management preferably in ERP or CRM implementations
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite
  • Experience with Microsoft Dynamics 365 solutions a plus
  • The ability to obtain a PMP certification
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Functional Consulting Manager is an experienced management and functional consulting position that is responsible for a team of consultants that specialize in implementations of Business Applications. This position fulfills a Senior Solution Consultant role and is heavily involved in ongoing implementation projects and the coaching of their team in how best to provide client-facing services (e.g. leading requirements discussions, creating client documentation, performing application testing, training end-users, etc.). In addition, this role, works with the Director Client Services to define, implement, and measure implementation best practices. This person plays a key part in ensuring long term relationships with our clients from Sales to the Client Services team. They are required to maintain a functional knowledge of the business applications that their team implements and specifically have strong domain knowledge in our key verticals.

Essential Functions

Senior Solution Consultant:

  • Participate as Senior Solution Consultant in key implementations
  • Remain highly productive (billable) and knowledgeable on implementing our core applications, including functional requirements and design, core application functionality, and vertical specific functionality
  • Promote Arctic IT’s Best Practices, Standards, and Methodology relating to documentation, configuration, training, QA, etc.
  • Escalation point on implementations as needed to support the team
  • Lead Quality Assurance efforts – Identify and QA project efforts to ensure functional solution and documentation meets best practices and client satisfaction
  • Contribute to project documentation such as: Functional Requirements Document, Specifications Document, Functional/Technical Design Documents, etc.
  • Participate in evaluation process of third-party solutions and create/execute plan for team learning
  • Mentor the team in use of Azure DevOps to track work items
  • Support Leadership with various duties
  • Obtain and maintain certifications
  • Participate in Pre-Sales activities as needed, including writing support for demos, writing responses for Requests for Proposals (RFPs), and providing input into Statements of Work (SOWs)

Team Management:

  • Collaborate with Director Client Services on team productivity, utilization, and scheduling of resources
  • Manage and mentor a team of skilled Consultants
  • Lead professional development initiatives to ensure team is staying relevant with the business applications and industry verticals (includes working with Technical Consulting Manager and other Functional Consulting Managers)
  • Lead performance management for team members as well as provide frequent informal feedback
  • Participate in career growth and learning plans, performance reviews, and goal planning for team members
  • Identify strengths and issues; drive and develop better behavior to create strong consultants (team building, skill enhancement, training)
  • Participate in the recruiting process for consultants as well as rapidly onboard new team members
  • Encourage and support employee engagement to enhance the success of Arctic IT

Leadership:

  • Portray our core values and represent our brand appropriately and lead by example
  • Enforce discipline in our processes and hold team members accountable for following our guidelines
  • Lead professional development initiatives to ensure team is staying relevant with the business applications and industry verticals
  • Focus on improving the productivity and utilization of the professional services team and drive our team to exceed our productivity goals
  • Build strong relationships with team members and external contacts
  • Recognize and praise our team members when they achieve accomplishments
  • Engage in healthy constructive conflict and align with the agreed outcome
  • Utilize our team and delegate tasks appropriately to increase efficiency and execution timing
  • Actively build a professional network in the local and virtual community; i.e. User Groups

Qualifications

  • Bachelor’s degree in Business, Computer Science or other related field
  • 7+ years of combined experience in Business Application implementations and consulting, specifically Microsoft Dynamics 365
  • Strong working knowledge of Microsoft Office Suite
  • Currently certified in Microsoft Dynamics 365
  • Experience with Microsoft SharePoint, Power BI, PowerApps, Flow, and SSRS is a plus
  • Ability to build rapport with clients and team members
  • Positive, professional, and client first demeanor
  • Excellent communication and presentation skills
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Technical Consulting Manager is an experienced management and professional delivery position that will be responsible for a team of Consultants, Solution Architects, and/or Application Developers that specialize in implementations of Business Applications. This position will fulfill a fully billable role and be heavily involved in ongoing implementation projects and the coaching of their team in how best to provide client-facing and implementation services In addition, this role will work with leadership to define, implement, and measure implementation best practices. This person will play a key part in ensuring long term relationships with our clients.

This position is required to maintain functional and technical knowledge of the business applications that their team implements and specifically have strong presentation skills and domain knowledge in our key verticals.

Essential Functions

  • Collaborate with Director Professional Services on team productivity, utilization, and scheduling of resources required to complete projects successfully
  • Manage and mentor a team of skilled Consultants, Solution Architects, and/or Application Developers
  • Lead professional development initiatives to ensure team is staying relevant with the business applications and industry verticals (includes working with other Technical Consulting Managers and Functional Consulting Managers)
  • Lead performance management for team members as well as provide frequent informal feedback
  • Participate in career growth and learning plans, performance reviews, and goal planning for team members
  • Identify strengths and issues; drive and develop better behavior to create strong consultants (team building, skill enhancement, training)
  • Participate in the recruiting process for consultants as well as rapidly onboard new team members
  • Encourage and support employee engagement to enhance the success of Arctic IT
  • Perform project lifecycle duties for Microsoft Dynamics 365 and related ISV solutions appropriate to billable role such as: Pre-Sales Support, Project Definition/Estimating, Program Management, Business Requirements Analysis, Functional/Technical Design, Configuration and/or Application Development, Data Migration, and/or on-going QA activities
  • Proactively look for ways to be highly billable and will use non-client time for personal training, internal projects, and administrative tasks
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices
  • Portray our core values and represent our brand appropriately and lead by example
  • Enforce discipline in our processes and hold team members accountable for following our guidelines
  • Focus on improving the productivity and utilization of the professional services team and drive our team to exceed our productivity goals
  • Build strong relationships with team members and external contacts
  • Recognize and praise our team members when they achieve accomplishments
  • Engage in healthy constructive conflict and align with the agreed outcome
  • Utilize our team and delegate tasks appropriately to increase efficiency and execution timing
  • Actively build a professional network in the local and virtual community, i.e. User Groups

Qualifications

  • Bachelor’s degree in Business, Computer Science or other related field
  • 7+ years of combined experience in management and/or IT consulting
  • Strong working knowledge of Microsoft Office Suite
  • Working knowledge of business application implementation consulting best practices such as Requirements Analysis, System Design, etc.
  • Currently certified in Microsoft Dynamics 365 preferred
  • Ability to build rapport with clients and team members
  • Positive, professional, and client first demeanor
  • Excellent communication and presentation skills
  • Experience with Microsoft SharePoint, Power BI, PowerApps, Flow, and SSRS is a plus
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Change and Release Manager will perform a full range of Change Management and Release Management activities for a portfolio of Managed Cloud Business Application Clients. This person will be responsible for the successful management and deployment of third-party business application releases, including service packs, application upgrades, custom development releases, etc. This resource will be responsible for tracking when changes, upgrades, or updates are required by Vendors to products deployed into production cloud environments, ensuring compatibility across all solutions, and compliance with security standards. This work will include executing release management life cycle activities which includes scheduling, coordinating, and managing software deployments and product rollouts. This position will also be expected to accomplish configuration management duties from assisting in choosing the appropriate software tools and defining standards for tracking Business Application software products and their versions.

Essential Functions

  • Define, document, execute, and manage Change and Release Management standards within Arctic IT.
  • Using ITIL best practices execute Change and Release Management processes ensuring that there is no disruption or degradation of service during the lifecycle of the change.
  • Create release/implementation plans and coordinate with multiple teams to ensure successful and stable deployments and releases
  • Lead launch/release activities as it pertains to software features and deliverables
  • Lead the delivery of releases while ensuring any issues are triaged and resolved accordingly
  • Responsible for the backup / rollback plan for each release
  • Engage with cross-functional teams to identify constraints, dependencies, risks/issues, and to deliver software features
  • Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks
  • Regularly report on project status, significant where projects are blocked or at risk and communicate what is needed to ensure completion.
  • Communicate release delivery plans with contributors and partners across multiple internal and cross-functional teams.
  • Collaborate with program managers and other team members to prioritize and resolve Client issues related to release delivery.
  • Identify with Clients about planned release and maintenance windows.
  • Develop and maintain strong partnerships and positive working collaboration with teams.
  • Be available for on-call notifications of customer-impacting issues during release deployments.
  • Participate in retrospectives and contribute toward improving our overall release processes.
  • Lead seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, release, and deployment management in order to assert that a change is robust and capable of being released into the live environment without causing a disruption to service.
  • Evaluate all requests proposing change to established and supported platforms, identifying, analyzing, and documenting potential risks or issues. Liaise with business and 3rd party vendors to capture, analyze, and document requested changes against these platforms including the actions that will be taken to mitigate the risks identified.
  • Provide oversight to the Managed Services team’s approach to maintenance, change, incident, and problem management and escalate issues and risks to appropriate management.
  • Stays current with latest Change and Release Management strategies, tools, terminologies and provide input for improvements to our methodologies
  • Functions on implementation and operations projects as needed in a Change Management and/or Release Management capacity.
  • Provides mentoring and subject matter expertise to Arctic IT on best practices for Change Management and Release Management.
  • Appropriately escalates issues to team members, AIT management or external technical support
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree in Business, Computer Science or related field
  • Minimum of 4 years in applied experience with complex Change Management and Release Management, preferably with experience working with Microsoft Dynamics solutions
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite
  • ITIL certification is a plus
  • Proficiency in Microsoft O365/M365 tools
  • This position requires a candidate with the proven ability to drive process improvements, new process creation, as well as keep pace with our growth and motivate others to meet the challenges of a deadline-driven environment.
  • Demonstrated capabilities with program management methodologies to build project plans to coordinate simultaneous deployments of product releases, patches, and changes in a SaaS environment.
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
  • Valid driver’s license, insurance, and reliable personal vehicle.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Senior Solution Consultant – Dynamics 365 Commerce will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 Commerce for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional client service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support, independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Lead client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 Commerce and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Lead all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assist marketing with tasks such as seminars and case studies
  • Perform demonstrations of solutions to clients
  • Mentor Solution Consultants
  • Support management with various other duties as assigned
  • Obtain and maintain ERP solutions certifications, as applicable
  • Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
  • Maintains high utilization percentage while achieving high client satisfaction
  • Appropriately escalates issues to team members, Arctic IT management or external technical support
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 5+ years of Microsoft Dynamics 365 F&O or Commerce solution implementation experience, with at least 2 years of Commerce experience
  • 5+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Experience with Supply Chain Management module a plus
  • Strong interpersonal and communication skills
  • Microsoft Office 365 experience
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Senior Systems Engineer – Infrastructure will utilize best practices and methodologies to design, deploy, upgrade, and support on-premises and cloud infrastructure solutions for our clients. This position will be expected to accomplish a full range of system engineering duties, which include planning, architecting, engineering, building, documentation, testing, quality assurance, and client support independently and with a team. This role is responsible for Pre-Sales activities including the development of the final architecture, proposing hardware and software solutions, and estimating total level-of-effort for infrastructure projects.

Essential Functions

Engineering and Project Delivery

  • Performs network design and engineering for new and existing clients generally including researching existing network (as possible), confirming desired client outcomes, developing a “bill of materials” of all parts, equipment, and licenses needed, and Arctic IT labor.
  • Serves as internal SME for best practices and recommendations for technologies such as Microsoft 365 (M365), Microsoft operating systems, backup and disaster recovery solutions, networking, virtualization, and storage
  • Works with a team to create a detailed and accurate scope document, design or proposal (such as Statement of Work deliverable) to present to clients
  • Recommends solutions to maximize client value of their technology investments
  • Applies deep expertise towards server and system infrastructure design, including Microsoft AD/Azure AD, group policy, identity and access management, server configuration best practices,  and related components
  • Consult and advise on best practices on security management around identity and access
  • Collaborates with Arctic IT project managers and client to identify an agreeable project schedule
  • Leads and participates in network and infrastructure projects
  • Ensures project documentation is complete, current, and recorded appropriately
  • Conducts quality assurance reviews of assigned projects
  • Effectively applies industry and firm best practices consistently
  • Provides input (to Sales and Account Management) for client IT roadmap, training and/or other technology related needs

Infrastructure Maintenance & Support

  • Proactively identifies potential issues or opportunities to clients and AIT
  • Ensures network documentation is complete, current, and stored properly
  • Keeps up with leading edge technologies from Microsoft
  • Serves as an escalation point for technical support for other team members

Collaboration & Communication

  • Shares knowledge with team members and encourages others to do the same
  • Effectively communicates within the team, the company and clients
  • Appropriately escalates issues to team members, AIT management or external technical support
  • Promotes knowledge sharing and efficiency through accurate and complete ticket notes, project notes, etc.
  • Mentor other Systems Engineers or technical team members
  • Other duties as assigned

Qualifications

  • 6+ years of combined technical consulting, system administration, or network administration experience in an enterprise environment
  • Bachelor’s degree in MIS, Computer Science, or equivalent field related experience
  • Maintains current Microsoft certifications and other certifications as applicable (such as CCNA)
  • Extensive knowledge of current Windows Server versions, current client operating systems, Active Directory and Azure AD and Exchange Solutions (on premise and cloud)
  • Experience with Microsoft Cloud solutions including Azure and M365 deployments, maintenance and architecture
  • Extensive knowledge of network, network protocols, routing, switching and firewalls. Comprehensive understanding of anti-virus and backup solutions
  • Prior experience in designing and implementing virtual environments (preferably Hyper-V) with an eye towards scalability and performance
  • Maintains current technical knowledge (must have all four of the noted required knowledge areas below, others are a plus):
  • Prior experience implementing various versions of Exchange, M365, and Teams
  • , Experience designing and implementing routing and switching infrastructure
  • Solid understanding of current versions of SQL
  • Experience working on structured IT projects including assessing requirements and scope, documenting design, identifying tasks and estimates, coordination with project manager(s) to plan and execute, and project close out activities
  • Experience designing and implementing SAN and other storage technologies
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%. 

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Systems Engineer – Infrastructure will work along Sr. Systems Engineers to deploy, upgrade, and support on-premises and cloud infrastructure solutions for our Clients. This position will be expected to accomplish a range of duties regarding the deployment of engineering solutions to our Clients. These solutions include but are not limited to on-premises hardware/software and cloud infrastructure projects, as well as, documentation, testing, quality assurance, and Client support independently and with a team.

Essential Functions

Engineering and Project Delivery

  • Assists Sr. Systems Engineers with server and system infrastructure design, including Microsoft AD/Azure AD, group policy, identity and access management, server configuration best practices, and related components.
  • Participates in network and infrastructure projects performing Professional Services that adhere to the scope defined and assigned by the project team.
  • Collaborates with Arctic IT project managers and the Client to identify an agreeable project schedule.
  • Ensures project documentation is complete, current, and recorded appropriately.
  • Conducts quality assurance reviews of assigned projects.
  • Serves as internal SME for best practices and recommendations for technologies such as Microsoft 365 (M365), Microsoft operating systems, backup and disaster recovery solutions, networking, virtualization, and storage.
  • Recommends solutions to maximize Client value of their technology investments.
  • Effectively applies industry and firm best practices consistently.
  • Provides input (to Sales and Account Management) for Client IT roadmap, training and/or other technology related needs.
  • Assists the Arctic IT NOC with Client M365/Support on-boarding projects as needed.

Infrastructure Maintenance & Support

  • Proactively identifies potential issues or opportunities to Clients and AIT.
  • Ensures Client documentation is complete, current, and stored properly.
  • Keeps up with leading edge technologies from Microsoft.
  • Serves as an escalation point for technical support for other team members.

Collaboration & Communication

  • Shares knowledge with team members and encourages others to do the same.
  • Effectively communicates within the team, the company, and Clients.
  • Appropriately escalates issues to team members, AIT management or external technical support.
  • Promotes knowledge sharing and efficiency through accurate and complete ticket notes, project notes, etc.
  • Other duties as assigned.

Qualifications

  • 2+ years of combined technical consulting, system administration, or network administration experience.
  • Bachelor’s degree in MIS, Computer Science, or equivalent field related experience.
  • Maintains current Microsoft certifications and other certifications as applicable. (such as CCNA)
  • Good working knowledge of current Windows Server versions, current Client operating systems, Active Directory and Azure AD and Exchange Solutions. (on premises and cloud)
  • Experience with Microsoft Cloud solutions including Azure and M365 deployments, maintenance, and architecture.
  • Good working knowledge of network, network protocols, routing, switching and firewalls. Comprehensive understanding of anti-virus and backup solutions.
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Technical Recruiter executes the full -life-cycle recruitment process from sourcing, screening candidates, presenting qualified candidates to hiring managers, and ultimately present the offer and close the candidates. This role will also support the Senior Recruiter and Human Resources Manager in recruitment processes and best practices to grow Arctic IT. The Technical Recruiter is self-motivated to find top talent to assist the company in meeting its strategic goals. This highly visible position within our Human Resources team will need to network externally and internally, share our employer brand, and develop strong business relationships within the industry.

  • Manages the company’s recruiting process including posting positions, candidate screening, selection and offer process.
  • Assists with the development of innovative activities to enhance and promote Arctic IT recruitment brand.
  • Collaborates with hiring managers to identify staffing needs, job specifications, duties and responsibilities, competencies, qualifications, and skills.
  • Researches, identifies and recommends best practices for full cycle recruitment function, including alternative staffing strategies, and implements sourcing initiatives to assist in building candidate base.
  • Quickly and successfully builds an active candidate pipeline.
  • Handles confidential and non-routine information in a professional manner.
  • Develop/maintain contacts and act as liaison with schools, alumni groups, outreach organizations, users groups and other groups as necessary to meet recruiting objectives to include attendance at job fairs.
  • Proactive research of competitors to keep on top of the changes within the industry.
  • Possesses a high level of initiative & energy to achieve recruiting targets.
  • Actively pursues completing corporate recruiting requirements to include Doyon shareholder and other diversity hiring initiatives and goals.
  • Maintains and ensures compliance with hiring managers for diversity Affirmative Action Plan compliance, outreach goals, good faith documentation and reporting initiatives.
  • Works collaboratively with individuals at all levels in the organization in a team environment.
  • Assists with creating and revising job descriptions.
  • Performs all other duties as assigned.

Qualifications

  • Bachelor’s degree in Human Resources, Business or related discipline or substitute equivalent work experience
  • Minimum of five (5+) years of technical recruitment experience
  • Proven experience in fast-paced, high-volume recruitment
  • Hands-on experience utilizing various interview formats including phone, Teams video, remote panel interviews, onsite interviews, etc.
  • Experience using UltiPro/UKG and/or other Applicant Tracking System
  • Use of Boolean, LinkedIn Recruiter and alternative search techniques
  • Experience recruiting Microsoft Dynamics ERP/CRM professionals a plus
  • Experience recruiting for IT professional services a plus
  • Valid driver’s license and personal auto insurance
  • Applicants subject to pre-employment background check and drug and government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and/or professional office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, implement, and maintain Microsoft Dynamics 365 Customer Engagement (CE) for our Clients. This consultant will work with internal teams, Clients, and vendors providing subject matter expertise and hands on implementation experience. This is a consultant position and will be expected to assist with managing Client expectations and scope. This position will be expected to accomplish a variety of implementation while continuously learning and adding to their skillset. Duties may include pre-sales assistance, business requirements gathering, design/configuration, testing, quality assurance, training, and Client support. The Solution Consultant is also expected to work well independently and with a team. This position is Client facing and must excel in customer engagement and strive to provide high quality services.

Essential Functions

  • Learns, utilizes, and promotes the Arctic IT’s Development Best Practices and Implementation Methodology
  • Works with team members and independently to configure Microsoft Dynamics 365 (CE) and key third-party products.  This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing
  • Leads Client meetings to gather business requirements and designs solutions that meets the requirements
  • Performs gap analysis from requirements gathered to solution proposed
  • Completes design/configuration of the solutions
  • Completes project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides
  • Utilizes Microsoft DevOps to track project tasks
  • Participates in all tasks relating to requirements gathering, feature testing, solution testing, and user acceptance testing
  • Performs end user training for Clients in one on one, webinar, and classroom style settings
  • Provides application support for Clients during Go Live cut-over
  • Provides escalation support for help desk
  • Works with management to keep projects on schedule and recommend needed action to meet deadlines
  • Performs demonstrations of solutions to Clients as required
  • Supports Functional Consulting Managers and Senior Solution Consultants with various duties
  • Obtain and maintain Microsoft Dynamics 365 certifications, as applicable

Qualifications

Required 

  • Bachelor’s degree in Business, Computer Science, or related field or equivalent experience
  • 2+ years of Microsoft Dynamics 365 Sales, Marketing, Customer Service, or Field Service (Microsoft CRM or CE) experience with a base understanding of the entity and Object Model with a consulting background
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Plus 

  • Experience with Microsoft DevOps
  • Experience with Microsoft Power BI
  • Experience with Microsoft Dynamics 365 ERP solutions

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Application Developer- Finance will utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and resolve defects or bugs associated with solutions for clients. Solution knowledge and expertise includes Microsoft Dynamics 365 F&O and Business Central as well as other platform tools in use by our clients. Working as part of team, this position will be expected to accomplish a range of development duties from requirements definition, design/configuration, custom development, unit testing, quality assurance and client support.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Development Best Practices and Methodology
  • Solid technical and functional expertise in ERP solutions to effectively design and deliver proposed solutions, primarily Dynamics 365 F&O
  • Translate business processes into platform abilities (e.g. selecting Business Process Activities vs. Workflows vs. Custom Plugin vs. Power Apps)
  • Ability to design, develop and implement custom code based on documented User Stories and Functional Requirements
  • Develop components of the solution that include application enhancements, system integrations, data conversions and migrations, custom workflows, and custom reports and dashboards
  • Customize ERP solutions using .NET, C#, JavaScript and other technologies
  • Produce custom code for major and minor modifications using best practices
  • Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries
  • Create and modify X++ embedded reports in F&O
  • Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work
  • Perform debugging and testing of all code and assist with any issues related to client deployments
  • Execute all phases of software development to include design and planning, development, unit testing, QA testing, installation, deployment, and support
  • Contribute to current Arctic IT solutions and customizations to build products to resell to future clients
  • Working knowledge of Microsoft DevOps to develop and maintain source code and track outstanding items following the Arctic IT development process.  Manage solutions built by the team by merging changes to master source repositories
  • Perform or assist with system performance enhancement activities as needed
  • Assist with technical support from clients
  • Complete project documentation such as: Customization Specifications (Functional and Technical), Solution Design Documents, and User Acceptance Test Scripts
  • Participates in client meetings to gather business requirements and work with Solution Architects to design solutions that meet the requirements
  • Support Solution Architects with various duties
  • Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications

Qualifications

Required:

  • Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology
  • At least 3 years of experience developing in Microsoft Dynamics solutions, primarily Dynamics AX and Dynamics 365 F&O
  • Experience using source control repositories such as DevOps
  • Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
  • Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
  • Experience upgrading solutions for previous versions to newer releases
  • Experience developing reports with SQL Server Reporting Services
  • Experience using X++ to create embedded reports in F&O
  • Skills in Microsoft SQL server, including SSRS and SSIS
  • Ability to work in fast paced environment
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred:

  • Experience with other Microsoft Dynamics 365 Solutions (GP)
  • Experience integrating Dynamics F&O with various integrating products and add-ins to deliver a full solution for the client
  • Experience with Software-as-a-Service environments
  • Certifications in Dynamics 365 F&O
  • Experience with custom application development

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Application Developer- Finance will utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and resolve defects or bugs associated with solutions for clients. Solution knowledge and expertise includes Microsoft Dynamics 365 F&O and Business Central as well as other platform tools in use by our clients. Working as part of team, this position will be expected to accomplish a range of development duties from requirements definition, design/configuration, custom development, unit testing, quality assurance and client support.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Development Best Practices and Methodology
  • Solid technical and functional expertise in ERP solutions to effectively design and deliver proposed solutions, primarily Dynamics 365 F&O
  • Translate business processes into platform abilities (e.g. selecting Business Process Activities vs. Workflows vs. Custom Plugin vs. PowerApps)
  • Ability to design, develop and implement custom code based on documented User Stories and Functional Requirements
  • Develop components of the solution that include application enhancements, system integrations, data conversions and migrations, custom workflows, and custom reports and dashboards
  • Customize ERP solutions using .NET, C#, JavaScript and other technologies
  • Produce custom code for major and minor modifications using best practices
  • Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries
  • Create and modify X++ embedded reports in F&O
  • Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work
  • Perform debugging and testing of all code and assist with any issues related to client deployments
  • Execute all phases of software development to include design and planning, development, unit testing, QA testing, installation, deployment, and support
  • Contribute to current Arctic IT solutions and customizations to build products to resell to future clients
  • Working knowledge of Microsoft DevOps to develop and maintain source code and track outstanding items following the Arctic IT development process.  Manage solutions built by the team by merging changes to master source repositories
  • Perform or assist with system performance enhancement activities as needed
  • Assist with technical support from clients
  • Complete project documentation such as: Customization Specifications (Functional and Technical), Solution Design Documents, and User Acceptance Test Scripts
  • Participates in client meetings to gather business requirements and work with Solution Architects to design solutions that meet the requirements
  • Support Solution Architects with various duties
  • Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications

Qualifications

Required:

  • Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology
  • At least 3 years of experience developing in Microsoft Dynamics solutions, primarily Dynamics AX and Dynamics 365 F&O
  • Experience using source control repositories such as DevOps
  • Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
  • Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
  • Experience upgrading solutions for previous versions to newer releases
  • Experience developing reports with SQL Server Reporting Services
  • Experience using X++ to create embedded reports in F&O
  • Skills in Microsoft SQL server, including SSRS and SSIS
  • Ability to work in fast paced environment
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred:

  • Experience with other Microsoft Dynamics 365 Solutions (GP)
  • Experience integrating Dynamics F&O with various integrating products and add-ins to deliver a full solution for the client
  • Experience with Software-as-a-Service environments
  • Certifications in Dynamics 365 F&O
  • Experience with custom application development

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Data Engineer’s main responsibility is to be the single Point-of-Contact for the data related requirements and design, data integrity and security, data mapping for application migration and integration, and data flows during Dynamics 365 implementation projects for Arctic IT. Responsibilities include but are not limited to analyzing Client’s existing data and the solution requirements to design how all data will be handled, including how data will be migrated, how data flows through all the integrated systems, how the data will be used and analyzed, complete data mapping, understand and develop database schemas, and designing/developing/managing SQL databases. The Data Engineer will be responsible for making decisions about the technologies and the architecture to be used to support the data requirements on projects. A strong understanding of Microsoft SQL Server and Microsoft Azure is required along with a base understanding of third-party data management tools.

Essential Functions

  • Thorough understanding of legacy data models (through analysis and investigation) to complete data migration and integration
  • Design, create, and maintain the Dynamics 365 entity model to support extended functionality for Client needs
  • Creates data models utilizing best practices to ensure optimal and acceptable performance
  • Create and manage data flow diagrams and responsible for understanding the overall data ecosystem of large enterprise systems
  • Create data mappings and data migration plans
  • Designs and implements data integrations between disparate systems
  • Create and manage SQL database(s) used for data archiving and/or report servers, and other needs for Arctic IT Clients utilizing Microsoft Azure SQL and SQL Server
  • Work with project teams on reporting related questions, tasks, and implementation
  • In coordination with development and/or QA team members create and execute load testing plans to validate database performance
  • Coordinate with project Architects to ensure consistency in implementation tools and processes among the various systems.
  • Responsible for data privacy and security and ensuring compliance with federal, state, and other applicable laws
  • Functions as the liaison to work with Client IT or other team members as it relates to data to ensure the work is completed and transitioned
  • Functions as a data Subject Matter Expert and accountable to the Senior Program Manager regarding data (questions, challenges, risks, etc.)
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in Business, Computer Science, or equivalent education and experience
  • Minimum 5 years of experience working in Microsoft SQL data initiatives such as data integration, database administration, data migration, reporting, etc. with progressive responsibilities
  • Excellent Microsoft SQL Server skills: Certifications preferred but not required
  • Expertise in Extract-Transform-Load process definition and execution
  • Expertise with data migration tools such as, SSIS, Scribe, Kingsway Soft
  • Knowledge of the Microsoft Power Platform including LogicApps
  • Experience supporting performance and load testing, analysis, and evaluation of results, and providing recommendations
  • Skilled in understanding and maintaining data integrity, developing documentation, and ability to be accountable for overall data validation
  • Able to assimilate unstructured information and produce clear data plans for large enterprise-level IT projects
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Overnight travel up to 10% may be required.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Account Manager is a sales position that is responsible for generating additional business from a portfolio of existing Clients and owns the overall Client relationship and experience with Arctic IT. The Account Manager serves to understand the Client’s demands, plan how to meet these demands, generate sales opportunities, and close business. This role is ultimately responsible for Client satisfaction, managing expectations, Client retention, setting technical strategic roadmaps, etc. This role is in constant communication with their Clients through phone, email, and on-site visits. The Account Manager does not manage but collaborates with the service delivery teams to ensure Client satisfaction and success.

Essential Functions

  • Manages a portfolio of managed Clients that range from small to large in scale and solutions including Microsoft Dynamics 365 Business Applications, Microsoft 365, and Managed IT Services.
  • Owns the overall Client experience after transitioned from the initial Account Executive.
  • Build and expand relationships within accounts and develops trust with key Client stakeholders, serving as the primary Client contact while communicating regularly (internally and externally).
  • Accountable for building own pipeline of opportunities through relationship building, attending networking events, and evangelizing via social media.
  • Maintain contact with Clients through phone calls, site visits, and Client Business Reviews (CBR).
  • Identify, develop, and close new sales opportunities within existing accounts by up-selling and cross-selling.
  • Gather requirements and expectations from Clients and work in partnership with the internal team resources to recommend specific products, services, or solutions to prepare opportunities for proposal.
  • Participate in demonstrations of software solutions to Clients to achieve alignment on scope of work definition and further developing opportunity through closure.
  • Works with Pre-Sales Solution Architects to prepare Client technology roadmaps and review with Clients to drive new opportunities and ensure Client is evolving with technology.
  • Proactively identifies ways for Clients to enhance the value of their business application solutions.
  • Owns procuring multi-year services contract renewals from managed Clients.
  • Escalation point for Client satisfaction issues and drives to resolution.
  • Interact and coordinate with other staff members in other departments working with the same Client.
  • Leads satisfaction surveys and follow-up with Clients.
  • Attends recurring sales team meetings and reports accurate status of opportunities and efforts.
  • Complete standard process for managing opportunities in centralized software D365 CRM and ensures all data is accurate, timely, and complete.
  • Track all Client interactions in defined Systems of Record (including ConnectWise and Dynamics 365)
  • Utilize Microsoft Teams for collaboration and communication for all proposals, Statements of Work, Contract Documents, and any requirement established for the GROW team within Arctic IT’s sales process.
  • Present new opportunities at weekly internal Opportunity Reviews to get proposal resources assigned to respond to RFPs or prepare Statements of Work, and then, subsequently, participate actively in the standard processes to ensure response is delivered effectively.
  • Facilitate communication for Client requests through Arctic IT processes for new opportunities and Client requests.
  • Maintains awareness of all Client activities (support, projects, opportunities)
  • Support marketing team efforts specific to existing Client base.
  • Remain knowledgeable on all services provided and applications implemented by Arctic IT including pricing structures, integration capabilities, core application functionality, teaming partnerships, and vertical-specific functionality.
  • Represent Arctic IT at industry events such as webinars, roundtables, speaking forums and trade shows when necessary.
  • Maintain and strengthen domain knowledge within industry vertical.
  • Participates in billing reviews and AR collection support as needed.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree in Business, Communications or Marketing.
  • Minimum of five (5) years of Client (customer) service experience.
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
  • Proven experience in business applications and technology sales as an Account Manager, Account Executive or Sales Representative
  • Advanced level experience tracking sales opportunities in CRM systems specifically Dynamics 365 for Sales.
  • Excellent communication and presentation skills with the ability to build relationships.
  • Well-organized and extremely effective at managing time and calendar.
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
  • Valid driver’s license, insurance, and reliable personal vehicle. 

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Contract Compliance Administrator will serve as a liaison between various Arctic IT departments consisting of senior management, sales, legal, delivery and external Clients to analyze and monitor contract compliance. This role will heavily be involved in understanding Professional Services and Managed Services contracts across IT and Business Applications in the Public and Private Sectors (mainly focused on Public). The Contract Compliance Administrator will manage Arctic IT’s contract repository and ensure that all contractual documents are in place for Arctic IT’s external Clients and Partners. In addition, this role will be a key participate in Arctic IT’s proposal management process by analyzing contractual documents and providing recommendations on areas of risk.

Essential Functions

  • Lead compliance audits of contracts by collaborating with the Delivery team to ensure contractual obligations and contract performance requirements are met both by the Client and Arctic IT.
  • Collaborate with Program Managers to ensure that contractual obligations per project are understood and enforced.
  • Provide advice and guidance to different teams relating to contract terms.
  • Provides information to management on expenditures, contract action dates, insurance obligations, and other data.
  • Prepare monthly project compliance status reports and provide presentations to senior management on status, highlighting risks and contract compliance concerns.
  • Coordinate with Delivery team to prepare and review contract change orders, supplemental agreements, contract amendments, subcontractor changes, and administrative actions for compliance; maintains a contract document file.
  • Makes recommendations for improving service delivery contract performance and internal controls and devising plans to implement the changes.
  • Create, prepare, and review drafts of Client and Vendor contracts.
  • Prepare legal letters relating to termination of services and dissolution of Client relationships.
  • Manages a repository of all Contract documents including ITSA’s, NDAs, TAs, Subcontracts, etc. Collaborates with Account Managers to ensure all Clients have current executed service agreements on file.
  • Supports proposal development by studying requests for proposal (RFPs), attending proposal kick-off meetings, and determining appropriate contractual requirements to deliver a responsive bid.
  • Works with Pre-Sales Solution Architects and other assigned resources to create Statement of Works.
  • Assist with special projects as needed, such as training teams on contract processes, compliance procedures, etc.
  • Manage various competing projects and deadlines in a fast-paced environment.
  • Enhance own development by taking responsibility for staying informed and up to date with industry knowledge.
  • Other tasks as assigned.

Qualifications

  • Bachelor’s degree in Business or equivalent education and experience.
  • A minimum of 5 years in contract review, interpretation, audit, and compliance.
  • Contract management experience with emphasis in Federal Government.
  • Understanding and familiarity with the Federal Acquisition Regulation (FAR).
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
  • Valid driver’s license, insurance, and reliable personal vehicle.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Occasional travel may be required.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Project Cost Accountant / Assistant Controller performs a wide variety of accounting tasks to support the Controller with the accurate and timely reporting of project costing and revenue recognition in a professional services environment. This is an experienced accounting position that works closely with the Controller to maintain business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) and ASC 606 that includes analytical work and thorough review of financial records. This position requires dedication to the overall company growth strategies to move the company fiscally forward with compliance and integrity.

Essential Functions

  • Collaborate with the professional services delivery team to accurately collect and process information for project costing and revenue recognition across a portfolio of Fixed Fee projects.
  • Develop and maintain a detailed revenue recognition schedule per project. Calculate revenue to recognize along with necessary journal entries per project based on different revenue recognition methods. (Cost-to-Cost, Effort-Expended, etc.)
  • Work closely with the Controller and senior leadership to develop business practices and processes regarding project costing and revenue recognition.
  • Prepare monthly journal entries manually or by initiating electronic creation through software programs.
  • Work with the project team to develop revenue & cost projections.
  • Conduct monthly and quarterly revenue/cost review meetings with the professional services team.
  • Produce and analyze reports on project financial status and key metrics and present the results to professional services team and senior leadership.
  • Assure compliance with company internal Cost Management policies and procedures.
  • Work closely with the Controller in preparing financial reports for internal purposes, the parent company and/or auditors.
  • Active participation and functional leadership for new internal ERP (Enterprise Resource Planning) system evaluation (requirements definition, packaged software functionality review, transformation to new ERP, etc.).
  • Assist the Controller with suggesting changes to policies or procedures to improve financial reporting methods or outcomes.
  • Backup and dual control for journal entries and other misc. approvals.
  • Ensure all project costs and billing entries are included and entered for external entities (subcontractors, etc.).
  • Assist the Controller with accounts payable processing.
  • Assist with month/quarter/year end tasks that include, but not limited to:
  • Accruals
  • Reconciliations
  • Deferred revenue
  • Reporting
  • Financial statements
  • Data analysis
  • Adjusting journal entries
  • Assist the Controller with audit requirements and documentation.
  • Protect organization’s value by keeping information confidential.
  • Perform special projects as assigned by the Controller.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s Degree in Accounting, Finance, or Business Administration strongly preferred.
  • 5+ years of applied experience in project cost accounting and finance.
  • 2+ years of cost accounting experience with comprehensive understanding of cost accounting practices and procedures specifically relating to professional services organizations strongly preferred.
  • Strong knowledge of MS Office suite and accounting software.
  • Advanced/Super User level of expertise in MS Excel.
  • Experience with implementing and/or using a cost accounting ERP solution is preferred.
  • Thorough understanding of GAAP, ASC 606 revenue recognition, accounting, and finding/fixing discrepancies.
  • A comprehensive understanding of journal entries.
  • The ability to act responsibly and ethically when working with sensitive financial information, whether it is information for the company or for individuals.
  • The willingness and ability to comply with local, state, and federal financial regulations, as well as the regulations established by the company itself.
  • Experience with government contracting organizations, preferred.
  • Valid driver’s license and insurance.
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and/or professional office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:


*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


JOB SUMMARY

The Account Executive role is accountable for identifying, developing, and closing new and repeat business opportunities. Normal daily activities for an Account Executive include collaborating with internal resources on multiple opportunities simultaneously; utilizing industry-standard best practices and methodologies to perform the highest-quality sales efforts; building long-term client relationships; continuing to grow our client base.

ESSENTIAL FUNCTIONS

  • Develop relationships and new business within the markets that Arctic IT serves.  The sole purpose of this position is generating and closing sales opportunities for Arctic IT’s Professional Services related to the Microsoft Cloud Solution Platforms, namely Dynamics 365, Microsoft 365, Azure, and additional sales opportunities for recurring support/managed services and lifecycle cloud services.
  • Gather requirements and expectations from prospects and work in partnership with the internal team resources to recommend specific products, services, or solutions to prepare opportunities for proposal.
  • Participate in demonstrations of software solutions to prospects to achieve alignment on scope of work definition and further developing opportunity to proposal.
  • Present new opportunities at weekly internal Opportunity Reviews to get proposal resources assigned to respond to RFP’s or prepare Statements of Work, and then, subsequently, participate actively in the standard processes to ensure response is delivered effectively.
  • Own and maintain relationships with industry prospects and clients and respond to sales opportunities in a timely manner.
  • Support marketing team efforts specific to industry vertical or geographic market area
  • Represent Arctic IT at industry events such as webinars, roundtables, speaking forums and trade shows when necessary.
  • Maintain and strengthen domain knowledge within industry vertical.
  • Remain knowledgeable on all services provided and applications implemented by Arctic IT including pricing structures, integration capabilities, core application functionality, teaming partnerships, and vertical-specific functionality.
  • Remains knowledgeable on all managed services offerings, including pricing structures, benefits, services provided, etc. and can speak to Arctic IT’s differentiation and competitive advantage.
  • Attends recurring sales team meetings and reports accurate status of opportunities and efforts, provides strategic overview of territory account plan goals, and direction to respective pre-sales and marketing team for related tasks.
  • Accountable for building own pipeline of leads through standard sales techniques such as cold calling, attending networking events, and evangelizing via social media.
  • Complete standard process for managing leads and opportunities in centralized software D365 CRM and ensures all data is accurate, timely, and complete.
  • Utilize Microsoft Teams for collaboration and communication for all proposals, Statements of Work, Contract Documents, and any requirement established for the GROW team within Arctic IT’s sales process.
  • Store all documents within One Drive for Business or Microsoft Teams related to work/products responsible or accountable for.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s Degree in Business, Communications or related discipline preferred.
  • Minimum 4 years of experience selling Microsoft Cloud and/or Microsoft Dynamics Business Applications or related services.
  • Proven experience in technology sales as an Account Executive or Sales Representative.
  • Advanced level experience tracking sales leads and opportunities in CRM systems specifically Dynamics 365 for Sales.
  • Excellent communication and presentation skills with the ability to build relationships.
  • Well-organized and extremely effective at managing time and calendar.
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process.
  • Valid driver’s license, insurance, and reliable personal vehicle.

WORKING ENVIRONMENT

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when attending video meetings. Travel is required and varies around 50%.

PREFERENCE STATEMENT

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current IT and Dynamics 365 jobs are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Systems Engineer- Applications will utilize best practices and methodologies to deploy, upgrade, and support Microsoft Cloud and on premise Solutions for our clients. This position will be expected to accomplish a full range of system engineering duties, which range from, cloud architecting, migrations, installation of software/service packs, to documentation, testing, quality assurance, and client support independently and with a team.

Essential Functions

Engineering and Project Delivery

  • Deploy and support the administration and operations of Azure Services and other third-party applications supporting Microsoft Dynamics 365 (D365)
  • Install and upgrade D365 ERP and CRM software and related solutions
  • Install service packs, hot fixes, and roll-ups for D365 ERP and CRM software and related solutions
  • Install and configure Microsoft SQL Server and related components
  • Learn, utilize, and promote the Arctic IT’s Implementation Methodology and Deployment Best Practices
  • Function as a SharePoint resource and support implementation projects with SharePoint Online including migration of SharePoint on-premises files to SharePoint Online
  • Consult and advise on best practices on security management around D365 ERP and CRM and related applications
  • Ensures project documentation is complete, current, and recorded appropriately
  • Effectively applies industry and firm best practices consistently
  • Develop custom SQL queries and stored procedures
  • Complete and maintain project documentation such as: Infrastructure diagrams, installation documentation, upgrade assessments, client profiles, etc.

Maintenance & Support

  • Performs Application Maintenance using Visual Studio DevOps , D365, Azure, Office 365 administrative tasks, (users, security, Dynamics Lifecycle Services)
  • Support the administration and operations of Azure Services and other third-party applications supporting D365
  • Upgrade D365 software and related solutions
  • Install service packs, hot fixes, roll-ups for D365 software and related solutions
  • Troubleshoot and resolve technical issues with the application, operating systems, and databases
  • Keep up with leading edge technologies from Microsoft
  • Provide technical application support for clients
  • Assist with escalation support for ArcticAscend or ArcticCare support requests

Collaboration & Communication

  • Shares knowledge with team members and encourages others to do the same
  • Effectively communicates within the team, the company, and clients
  • Appropriately escalates issues to team members and encourages collaboration amongst peers
  • Promotes knowledge sharing and efficiency through accurate and complete ticket notes, project notes, etc.
  • Obtain and maintain Microsoft and Dynamics certifications
  • Other duties as assigned

Qualifications

Required:

  • Bachelor’s Degree in MIS, Computer Science, or related discipline (i.e. Math, Information Technology) or equivalent field related experience
  • 2+ years of experience in Information Systems service-based environment
  • Strong experience in deploying, maintaining and upgrading Microsoft D365 ERP/CRM SaaS solutions and environments
  • Previous Microsoft D365 Administration experience
  • Technical knowledge of Microsoft operating systems, networking environments, and related technologies, preferably as evidenced by industry-standard certifications
  • 2+ years of experience with Microsoft SQL Server. High-Availability and Data Redundancy experience is desired
  • SQL development skills (write queries/stored procedures, identify/debug/fix data issues) SQL Server Management skills (e.g. monitor activity logs, backup/restore databases, import/export data)
  • Consulting experience
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

How We Welcome New Hires

We provide the opportunity to work in one of our offices or remotely. Here’s a few things you can expect if you are selected to join our team.

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Working for an Alaska Native Corporation

As a proud subsidiary of Doyon, Limited, we encourage Doyon Shareholders and other Native Alaskans to consider available positions with our company.