Join The Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Senior Technical Account Executive role is primarily responsible for identifying, developing, and closing new and repeat business opportunities in the commercial business market. This position partners with the Chief Technical Officer, General Manager of Business Applications, internal teams, clients, and vendors to provide subject matter expertise while exhibiting trustworthy guidance. This position will utilize best practices and methodologies to perform outstanding pre-sales and ongoing account management for our clients to ensure long term client relationships. This is an experienced technical consultant and sales position that requires continued in-depth knowledge of our business applications and commercial vertical.

Essential Functions

• Generate and close new and repeat sales opportunities by providing product and technical information in a timely and consultative manner to meet established goals
• Maintain and strengthen domain knowledge within their industry vertical
• Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
• Responsible for preparing responses to RFP’s and presenting to prospects and customers
• Responsible for writing a defined scope of work for potential business and presenting to prospects
• Build and provide demos of systems and software to prospects and customers
• Own and maintain relationship with customers in their Industry; Trusted Advisor from initial sale through lifetime of client
• Ensures that sales opportunities are responded to in a timely manner
• Perform Account Management Touch. Onsite and Remote. Ensure Constant Communication with clients.
• Work with Customer Care on renewals, quotes, invoices, etc.
• Supports marketing team in all marketing efforts specific to their industry vertical
• Perform billable activities on an engagement to design solution in specific functional areas where they have strong domain expertise
• Leverage the Microsoft Dynamics CRM Sales Software to consistently update opportunity status, client communications, and contact information for all accounts touched.
• Represent Arctic IT at industry events, including round tables, speaking forums and trade shows
• Present on industry vertical panels and participate in public speaking opportunities
• Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
• Remains knowledgeable on all applications implemented by Arctic IT, including pricing structures, integration capabilities, core application functionality, and vertical specific functionality
• Understands our competition and their offerings and Arctic IT’s competitive advantage
• Attends sales team meetings to collect and report accurate status of opportunities and efforts
• Strive to meet budget goals, and all sales strategies should be delivered with a high degree of quality and stakeholder satisfaction
• Other duties as assigned

Qualifications

• Bachelor’s Degree in Business, Communications or related discipline preferred
• Minimum of 7 years of relevant experience in a professional IT sales and or consulting environment
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
• Skill in organizing and managing time across multiple tasks.
• Skill in understanding customer needs and providing quality customer service.
• Ability to work in fast paced environment.

Preference Treatment

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Senior Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients.  This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience.  This is an experienced consultant position and must have ability to deliver exceptional customer service.  This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Lead client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Lead all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assist marketing with tasks such as seminars and case studies
  • Perform demonstrations of solutions to clients
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Mentor Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain ERP solutions certifications, as applicable
  • Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible

Essential Roles

  • Expert – The Senior Solution Consultant has years of related experience and should be a strong in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Consultant should have the ability to work independently on implementation projects but should also work well in a project team.
  • Dedicated – The Senior Solution Consultant is willing and able to produce the expected billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role.
  • Customer Advocate – The Senior Solution Consultant is always looking out for ways to help our clients succeed.  They will participate in a project at any level to help meet the project and client needs.
  •  Mentor – The Senior Solution Consultant is eager to appropriately share their knowledge and expertise with colleagues to help them grow their skills and improve the strength of the team.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 5+ years of Microsoft Dynamics 365 F&O solution implementation experience
  • 5+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
  • Strong interpersonal and communication skills
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Senior Solution Consultant – Dynamics 365 Finance & Operations (F&O) will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 F&O for our clients.  This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience.  This is an experienced consultant position and must have ability to deliver exceptional customer service.  This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
  • Lead client meetings to gather business requirements and map to the solution
  • Perform gap analysis from requirements gathered to solution proposed
  • Complete design/configuration of the Microsoft Dynamics 365 F&O and key third-party products
  • Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
  • Build integrations to perform data conversion tasks and additional integrations based off requirements
  • Lead all tasks relating to feature testing, solution testing, and user acceptance testing
  • Perform end user training for clients in a one on one, webinar and classroom style settings
  • Provide application support for clients
  • Assist with escalation support for help desk
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines
  • Assist marketing with tasks such as seminars and case studies
  • Perform demonstrations of solutions to clients
  • Design/create financial statements with Management Reporter and other financial reporting tools
  • Mentor Solution Consultants
  • Support Functional Consulting Manager with various duties
  • Obtain and maintain ERP solutions certifications, as applicable
  • Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible

Essential Roles

  • Expert – The Senior Solution Consultant has years of related experience and should be a strong in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Consultant should have the ability to work independently on implementation projects but should also work well in a project team.
  • Dedicated – The Senior Solution Consultant is willing and able to produce the expected billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role.
  • Customer Advocate – The Senior Solution Consultant is always looking out for ways to help our clients succeed.  They will participate in a project at any level to help meet the project and client needs.
  •  Mentor – The Senior Solution Consultant is eager to appropriately share their knowledge and expertise with colleagues to help them grow their skills and improve the strength of the team.

Qualifications

  • Bachelor’s degree in Accounting, Business, Computer Science, or related field
  • 5+ years of Microsoft Dynamics 365 F&O solution implementation experience
  • 5+ years of industry and/or consulting experience
  • Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
  • Strong Financial module experience with an accounting background
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process
  • Strong interpersonal and communication skills
  • Microsoft Office 365 experience

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

  • Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
  • Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal.
  • Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and customer’s requirements.
  • Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
  • Develop functional and technical specifications for enhancements and integrations to other business applications.
  • Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration.
  • Responsible for researching and qualifying ISV solutions.
  • Responsible for the Functional and Technical Requirements Document, including the review sessions with the customer.
  • Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise.
  • Responsible for ensuring overall solution adheres to customer requirements.
  • Responsible for ensuring system and customization designs meets customer’s requirements.
  • Works with the Program Manager to ensure all tasks are listed in the Project Work Plan.
  • Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements.
  • Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope.
  • Responsible for communicating with the Program Manager concerning all project related items.
  • Responsible for specific Project tasks assigned by Program Manager per the project work plan.
  • Communicates with the Program Manager concerning potential new opportunities.
  • Provide escalated support.
  • May perform product demonstrations.
  • May perform implementation tasks.
  • Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks.
  • Will be expected to coach, train, or be a mentor to newly hired team members.
  • Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices.
  • Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead.
  • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent customer service.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Ensure client expectations are met and exceeded in terms of quality of product and service delivered.
  • Ensure Arctic IT’s brand and image is represented appropriately.
  • Participate in resource planning and identifying resources required to complete projects successfully.
  • Provide feedback on performance evaluations for team members.

Essential Roles

  • Expert – The Solution Architect has years of related experience and should be a subject matter expert in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Consultant should have the ability to independently complete an implementation from start to finish, but should also work well in a project team.
  • Dedicated – The Solution Architect is willing and able to produce at least 1600 hours of billable time per year and do whatever is necessary to fulfill their goals and promises to the company and customers.  It is understood this is a 40+ hour per week role. 
  • Customer Advocate – The clients should know the Solution Architect will consistently provide intelligent solutions that are the right size for the company.  Additionally, the Solution Architect is always looking out for ways to help that client succeed and be more successful.  They will help participate in a project at any level to help meet the project and client needs. 
  • Mentor – The Solution Architect is eager to appropriately share their wealth of knowledge with a less experienced consultant to help them grow their skills and improve the strength of the team. 
  • Corporate Leader – As a key employee of the company, the Solution Architect is looking for ways to advance the company, limit risks and costs, and find or create new opportunities

Qualifications

  • Bachelor’s Degree in Accounting, Business, Computer Science, or related field
  • 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
  • 10+ years of industry and/or consulting experience
  • 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
  • Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
  • Strong time-management skills and ability to multi-task while maintaining quality customer service
  • Strong Financial module experience with an accounting background
  • Knowledge of Microsoft Dynamics AX customization tools
  • Experience with integration tools and 3rd party add on modules
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Valid Driver’s License required
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

  • Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
  • Experience with Microsoft Office 365
  • Experience with multi-company, multi-site organizations
  • Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and /or Field Service modules

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Data Architect’s main responsibility is to be the single Point-of-Contact for the data related requirements and design, data integrity and security, data mapping for application migration and integration, and data flows during Dynamics 365 implementation projects for Arctic IT. Responsibilities include but are not limited to analyzing client’s existing data and the solution requirements to design how all data will be handled, including how data will be migrated, how data flows through all the integrated systems, how the data will be used and analyzed, complete data mapping, understand and develop database schemas, and designing/developing/managing SQL databases. The Data Architect will be responsible for making decisions about the technologies and the architecture to be used to support the data requirements on projects. A strong understanding of Microsoft SQL Server and Microsoft Azure is required along with a base understanding of third-party data management tools.

Essential Functions

  • Thorough understanding of legacy data models (through analysis and investigation) in order to complete data migration and integration
  • Design, create, and maintain the Dynamics 365 entity model to support extended functionality for client needs
  • Creates data models utilizing best practices to ensure optimal and acceptable performance
  • Create and manage data flow diagrams and responsible for understanding the overall data ecosystem of large enterprise systems
  • Create data mappings and data migration plans
  • Designs and implements data integrations between disparate systems
  • Create and manage SQL database(s) used for data archiving and/or report servers, and other needs for Arctic IT Clients utilizing Microsoft Azure SQL and SQL Server
  • In coordination with development and/or QA team members create and execute load testing plans to validate database performance
  • Responsible for data privacy and security and ensuring compliance with federal, state, and other applicable laws
  • Functions as the liaison to work with Client IT or other team members as it relates to data to ensure the work is completed and transitioned
  • Functions as a data Subject Matter Expert and accountable to the Senior Program Manager regarding data (questions, challenges, risks, etc.)
  • Other duties as assigned

Knowledge, Skills, and Abilities

  • Expertise in Microsoft SQL Server
  • Expertise in Extract-Transform-Load process definition and execution
  • Experience supporting performance and load testing, analysis and evaluation of results, and providing recommendations
  • Skilled in understanding and maintaining data integrity, developing documentation, and ability to be accountable for overall data validation
  • Able to assimilate unstructured information and produce clear data plans for large enterprise-level IT projects
  • Excellent written and verbal communication
  • Proven problem-solving skills and very deadline-oriented
  • Able to rapidly build and sustain long-term relationships, based on trust and consistent delivery to expectations
  • Able to grasp and explain technical concepts and architectures; Able to think through a proposed solution and articulate effectively
  • Enhance own development by taking responsibility for staying informed and up to date with industry knowledge
  • Work closely with the client service, operations, sales and implementation teams to demonstrate Arctic IT expertise
  • Curious and inquisitive
  • Driven and motivated by results
  • Able to work as part of wide and varied teams
  • Overnight travel up to 25% may be required

Qualifications

  • Bachelor’s degree in Business, Computer Science, or equivalent education and experience
  • 5-7 years of experience working in Microsoft SQL data initiatives such as data integration, database administration, data migration, reporting, API development, etc. with progressive responsibilities
  • Excellent Microsoft SQL Server skills; Certifications preferred but not required
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Jr. Project Manager will be responsible for the management of a portfolio of IT and Business Application projects. They work independently with moderate management oversight to deliver projects on-time and within budget. Additionally, they will support the Client Services team on internal and external projects as assigned. The Jr. Project Manager utilizes excellent communication and organizational skills to achieve desired outcomes and works well with technical resources assigned to their projects.

Essential Functions

  • Monitors project to ensure it remains on track, meets deadlines, stays under budget, and develops according to plan
  • Responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
  • Manages concurrent ERP, CRM and SharePoint implementations, including upgrades
  • Builds a relationship and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
  • Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
  • Schedules tasks, deadlines, and milestones for resources, delegating tasks and responsibilities to appropriate personnel
  • Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
  • Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
  • Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
  • Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
  • Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
  • Ensures client expectations are met and exceeded in terms of quality of product and service delivered
  • Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
  • Leads client project kick-off meetings and various types of project meetings
  • Manages gap analysis from requirements gathered to solution proposed with team
  • Performs project acceptance and closeout procedures to adequately transition the project to Support Team
  • Participates in project billing review as needed and actively engages on project financials
  • Performs satisfaction surveys throughout the life cycle of the implementations
  • Supports the Client Services Program Managers as needed on other projects
  • Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology in support of improving best practices
  • Ensures Arctic IT’s brand and image is represented appropriately
  • Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies

Knowledge, Skills, and Abilities

  • Familiar with Project Management Methodologies
  • Proficiency in Microsoft Project
  • Detail-oriented
  • Great communication skills
  • Easily adapt to changing circumstances
  • Works effectively under minimal supervision
  • Strong communication, organization, time-management, and leadership skills
  • Proven client relationship building qualities
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
  • Strong presentation skills that builds confidence and trust with the audience
  • Strong ability to “multi-task” while maintaining quality client service
  • Maintains high utilization percentage while achieving high client satisfaction
  • Appropriately escalates issues to team members, AIT management or external technical support
  • Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates
  • Tailors communication appropriately within the team, the company, and clients
  • Exceptional analytical and problem-solving skills
  • Works well under stress, pressure, and deadlines
  • Excellent verbal and written communication skills
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player
  • Travel is required and varies around 25%

Qualifications

  • Bachelor’s degree in Business, Computer Science or related field
  • Minimum of 1-2 years in applied experience with project management preferably in ERP or CRM implementations
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite
  • Experience with Microsoft Dynamics 365 solutions a plus
  • The ability to obtain a PMP certification
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, develop, integrate, implement, and maintain Microsoft Dynamics 365 (CE) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, training, and client support independently and with a team.

Essential Functions

  • Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
  • Work with team members and independently to configure Microsoft Dynamics 365 (CE) and key third-party products.  This work would include building custom CRM entities, development of various CRM components (business processes, workflow), security configuration, and report writing.
  • Leads client meetings to gather business requirements and designs solutions that meets the requirements.
  • Perform gap analysis from requirements gathered to solution proposed.
  • Complete design/configuration of the solutions.
  • Complete project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides.
  • Utilize Microsoft DevOps to track project tasks.
  • Lead all tasks relating to requirements gathering, feature testing, solution testing, and user acceptance testing.
  • Perform end user training for clients in one on one, webinar, and classroom style settings.
  • Provide application support for clients during Go Live cut-over.
  • Work with management to keep projects on schedule and recommend needed action to meet deadlines.
  • Perform demonstrations of solutions to clients as required.
  • Mentor Solution Consultants.
  • Support Functional Consulting Managers with various duties.
  • Maintain currency on level of professional/technical knowledge.

Essential Roles

  • Expert – The Senior Solution Consultant has years of related experience and should be a subject matter expert in multiple areas.  They should also be willing to share their knowledge and skills with colleagues.  The Senior Solution Consultant should have the ability to independently complete an implementation from start to finish but should also work well in a project team.
  • Dedicated – The Senior Solution Consultant is willing and able to be productive, driven, and do whatever is necessary to fulfill their goals and promises to the company and clients.  It is understood this is a 40+ hour per week role.
  • Client Advocate –The Senior Solution Consultant is always looking out for ways to help our clients succeed.  They will participate in a project at any level to help meet the project and client needs.
  • Mentor – The Senior Solution Consultant is eager to appropriately share their wealth of knowledge with a less experienced consultant to help them grow their skills and improve the strength of the team.
  • Corporate Leader – As a key employee of the company, the Senior Solution Consultant is looking for ways to advance the company, limit risks and costs, and find or create new opportunities

Knowledge, Skills, and Abilities

  • Works effectively under minimal supervision
  • Strong time-management skills
  • Strong ability to “multi-task” while maintaining quality client service
  • Maintains high utilization percentage while achieving high client satisfaction
  • Appropriately escalates issues to team members, Arctic IT management or external technical support
  • Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates
  • Tailors communication appropriately within the team, the company, and clients
  • Exceptional analytical and problem-solving skills
  • Works well under stress, pressure, and deadlines
  • Excellent verbal and written communication skills
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player
  • Supervisory experience preferred

Qualifications

Required

  • Bachelor’s degree in Business, Computer Science or related field
  • 6+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
  • Currently certified in Dynamics 365 CE
  • Working knowledge of common project implementation methodologies and best practices
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Plus

    • Experience with Microsoft DevOps and Office 365
    • Experience with Microsoft Power BI
    • Experience with Microsoft Dynamics 365 ERP solutions.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

The Senior Program Manager will perform a full range of project management duties. This person will be responsible for the successful delivery of our implementation services ensuring client’s expectations are met and high client satisfaction is achieved while managing scope. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Director of Client Services with various activities.

Essential Functions

  • Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
  • Manages concurrent small to large scale Microsoft Dynamics 365 ERP, CRM and SharePoint implementations, including upgrades
  • Builds relationships and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
  • Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
  • Develops detailed project plans based off the solution to be delivered
  • Schedules tasks, deadlines, and milestones for resources
  • Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
  • Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
  • Develops and manages all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
  • Delegates tasks and responsibilities to appropriate personnel
  • Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
  • Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
  • Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
  • Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
  • Ensures client expectations are met and exceeded in terms of quality of product and service delivered
  • Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
  • Leads client project kick-off meetings and various types of project meetings
  • Participates in initial business process discovery meetings with clients to understand scope of the project
  • Manages gap analysis from requirements gathered to solution proposed with team
  • Reviews and contributes to the content of implementation documentation, such as, Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans
  • Performs project acceptance and closeout procedures to adequately transition the project to Support Team
  • Participates in project billing review as needed and actively engages on project financials
  • Performs satisfaction surveys throughout the life cycle of the implementations
  • Ensures Arctic IT’s brand and image is represented appropriately
  • Provides coaching and guidance to project team members
  • Participates in resource planning and identifying resources required to complete projects successfully
  • Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies
  • Provides feedback on performance evaluations for team members
  • Provides mentoring and subject matter expertise to entry level program managers

Knowledge, Skills, and Abilities

  • Very knowledgeable with Project Management Methodologies including waterfall and Agile
  • Proficiency in Microsoft Project
  • Detail-oriented
  • Great communication skills
  • Easily adapt to changing circumstances
  • Works effectively under minimal supervision
  • Excellent communication, organization, time-management, and leadership skills
  • Understands project financial models including budget to actual, burn rate, fixed fee management, and milestone billing
  • Proven client relationship building qualities
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
  • Exceptional presentation skills that builds confidence and trust with the audience
  • Strong ability to “multi-task” while maintaining quality client service
  • Appropriately escalates issues to team members, AIT management or external technical support
  • Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
  • Shares knowledge with team members and encourages collaboration amongst peers and subordinates
  • Tailors communication appropriately within the team, the company, and clients
  • Exceptional analytical and problem solving skills
  • Works well under stress, pressure, and deadlines
  • Excellent verbal and written communication skills
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player

Qualifications

  • Bachelor’s degree in Business, Computer Science or related field
  • Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations
  • Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
  • Strong working knowledge of Microsoft Office Suite
  • Experience with Microsoft Dynamics 365 solutions a plus
  • PMP certification is a plus
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

 


Job Summary

As an ambassador of Arctic IT, provide exceptional reception service, offering a welcoming experience to Arctic IT business clients and guests both in person and on the phone. Support Arctic IT staff with daily administrative duties, including general office functions. This position is responsible for, answering the phone, directing calls, greeting visitors, sorting and distributing incoming and outgoing mail, signing for packages.

Essential Functions

Front Desk

  • Answer, screen and direct incoming calls
  • Take and deliver phone messages to staff
  • Greet and escort visitors to meeting rooms or waiting area; communicate visitor arrival
  • Sort and distribute incoming and outgoing mail
  • Provide information and general assistance
  • Other duties as assigned

Office Support

  • General administrative and clerical support
  • Open and close the office
  • Maintain reception, kitchen, workroom areas, closets, boardroom, and meeting rooms
  • Performs record keeping activities such as scanning, filing, and periodic disposition as guided by direct manager
  • Notifies staff of deadlines and collects signed timesheets and expense reports
  • Assists meeting organizers in preparing training or conference room for meetings, events, and training; i.e., order lunch and prepare coffee
  • Coordinate travel arrangements for team members on request
  • Prepare coffee and keep kitchen supplies stocked and available
  • Monitor and order office supply inventory; i.e., pens, paper, toner, business cards, etc.
  • Prepare daily deposits
  • Coordinate with facilities landlord and security for work area repairs, snow/ice removal, and report vagrant activities not consistent with business atmosphere
  • Other duties as assigned

Client Service

  • In conjunction with team, provide excellent client service by receiving and logging “support requests” into computer applications
  • Provide information to managers and team leads regarding client inquiries
  • Maintain information regarding clients in computer applications
  • Work with team members to coordinate outbound shipping of packages to clients

Knowledge, Skills & Abilities

  • Thrives on delivering exceptional client service
  • Professional, friendly, “can do” attitude
  • Excellent verbal and written communication skills and etiquette
  • Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint
  • Punctual and very strong attendance track record
  • Good time management skills
  • Good organizational skills
  • Great attention to detail
  • Work well in a team environment
  • Able to maintain confidential information

Qualifications

  • High school diploma or GED required; some college preferred
  • 2+ years of relevant experience in a professional office environment preferred
  • Must be enthusiastic with excellent client service skills, enjoy working with people and possess a friendly, outgoing, and positive personality
  • Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
  • Must have ability to multi-task, be detail-oriented, and adapt and show flexibility to changing job requirements
  • Must be able to pass thorough background checks

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

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