Join the Team

Job Summary

The Cost Accountant performs a wide variety of accounting tasks to support the accurate and timely reporting of project costing and revenue recognition in a professional services environment. This is an experienced accounting position that works closely with the Controller to maintain business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) and ASC 606 that includes analytical work and thorough review of financial records. This position requires dedication to the overall company growth strategies to move the company fiscally forward with compliance and integrity.

Essential Functions

• Collaborates with professional services delivery team to accurately collect and process information for project costing and revenue recognition across a portfolio of Fixed Fee projects.
• Develop and maintain a detailed revenue recognition schedule per project. Calculate revenue to recognize along with necessary JE’s per project based on different revenue recognition methods. (Cost to Cost, Effort Expended)
• Works closely with the Controller and senior leadership to develop business practices and processes regarding project costing and revenue information.
• Prepare monthly journal entries manually or by initiating electronic creation through software programs.
• Work with the project team to develop revenue & cost projections.
• Conduct monthly and quarterly revenue/cost review meetings with the professional services team.
• Produce and analyze reports on project financial status and key metrics and present the results to professional services team and senior leadership.
• Assure compliance with company internal Cost Management policies and procedures.
• Work closely with the Controller in preparing financial reports for the parent company and/or auditors.
• Active participation and functional leadership relative to cost accounting for new internal ERP system evaluation (requirements definition, packaged software functionality review, transformation to new ERP, etc.)
• Assist the Controller with suggesting changes to policies or procedures to improve financial reporting methods or outcomes.
• Protects organization’s value by keeping information confidential.
• Perform special projects as assigned by Controller.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or Business Administration strongly preferred.
• 5+ years of applied experience in cost accounting and finance.
• 2+ years of cost accounting experience with comprehensive understanding of cost accounting practices and procedures specifically relating to professional services organizations strongly preferred.
• Strong knowledge of MS Office suite and Accounting software.
• Advanced/Super User level of expertise in MS Excel.
• Experience with implementing and/or using a cost accounting ERP solution is preferred.
• Thorough understanding of GAAP, ASC 606 revenue recognition, accounting, finding and fixing discrepancies.
• The ability to act responsibly and ethically when working with sensitive financial information, whether it is information for the company or for individuals.
• The willingness and ability to comply with local, state, and federal financial regulations, as well as the regulations established by the company itself.
• Experience with government contracting organizations, preferred.
• Valid driver’s license and insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and/or professional office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Escalation Engineer is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. This person serves as senior escalation point for complex issues and works issues through to completion with minimal supervision. As a seasoned professional, the Escalation Engineer also participates in the onboarding process for new IT managed services Clients. This is a non-managerial position.

Essential Functions

Escalation Engineer / Tier 4:

• Serves as highest escalation point within the Network Operations Center (NOC) for highly technically complex or sensitive issues and complete Root Cause Analysis.
• Conducts analysis thru resolution for support issues in a breadth and depth of topics such as servers, virtualization, laptop/desktops, networking/connectivity, data integrity, system accessibility, and cyber security
• Works issues thru to completion with minimal supervision
  • Dispatches for outages or onsite needs as appropriate (in communication with IT Services Manager)
  • Works Tier 1 – 3 issues as needed
• Provides technical and professional mentorship to NOC team
• Critical Incident technical owner
• Perform OS upgrades and replacement switches
• Perform site visits to Clients for field work, as needed
• Works with Support Center management to ensure that Arctic IT is fully meeting service obligations and promptly identifies any obstacles or suggested enhancements in service delivery
• Assist with best practices, internal documentation, and processes

ArcticCare Onboarding / ArcticCare Health Assessment:

• Actively engaged in onboarding projects to onboard new managed services Clients
  • Oversees/Deploys agents, AV, leveraging other resources as appropriate
  • Develops/updates/files critical Client documentation and information
  • Facilitates communication to AC team on progress and completion
  • Coordinates with Security Operations Manager for security onboarding tasks
• Participates in ArcticCare Health Assessments to gather technical information for prospective Clients
  • Reviews existing infrastructure
  • Deploys managed services agents on servers/workstations for telemetry gathering
  • Generates findings, assessment, and recommendations for the Sales team
  • Provides guidance and training to System Administrators on completing Health Assessments

• Supports Account Managers and Technical Account Engineer by providing information as required for Client Business Reviews Meetings
• Provides leadership on Client specific tools support and escalates issues to Internal IT that could be platform related and provide support as required through resolution
• Other duties as assigned

Knowledge, Skills & Abilities

• Maintains working knowledge of Microsoft 365 and Azure products, resources, features, security, and compatibility with ArcticCare
• Strong understanding of available tools to assist in daily tasks; quick learner and have a thirst for knowledge
• Able to work quickly, accurately, and efficiently
• Committed business ethic; always ready to work throughout the duration of scheduled shift
• Strong written and verbal communication skills
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to multi -task
• Work well with Clients at all levels, from executive to IT to end user
• Pleasant and professional demeanor in all Client and internal communications
• Ability to remain calm in stressful situations
• Operates with Client satisfaction in mind

Qualifications

• 6+ years of combined technical consulting, system administration, or network administration experience in an enterprise environment
• Bachelor’s degree in MIS, Computer Science, or related field highly preferred, may substitute work experience
• Maintains current Microsoft certifications and other certifications as applicable (such as CCNA)
• Extensive knowledge of current Windows Server versions, current Client operating systems Active Directory and Azure AD and Exchange Solutions (on premise and cloud)
• Experience with Microsoft Cloud solutions including Azure and Microsoft 365 deployments, maintenance, and architecture
• Working knowledge with data storage deployment, support, capacity planning and provisioning with SAN, NAS, iSCSI, direct-attached storage & storage virtualization
• Extensive knowledge of network, network protocols, routing, switching and firewalls
• Comprehensive understanding of anti-virus and backup solutions
• Prior experience in implementing and supporting virtual environments (preferably Hyper-V) with an eye towards scalability and performance
• Ability to shift schedule for evening or weekend work occasionally
• Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch
• Cell phone and on call accessible
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to Federal, State and Local government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

As a Microsoft Dynamics 365 Finance & Operations (F&O) Solution Architect you will be responsible for engaging with key stakeholders to implement stable and scalable solutions, based on Microsoft Dynamics 365 F&O and related products, and assist with the on-going development of vertical solutions. You will also be required to guide Technical and Functional Consultants during the design and build phase of the project ensuring the solutions effectively meet business requirements and in accordance with defined scope. The Solution Architect will take ownership of all aspects of Microsoft Dynamics 365 F&O, working with the Technical Consulting Managers, business stakeholders, and executive sponsors, ensuring compliance with business best practices and successful delivery of the program.

Essential Functions

• Perform Full lifecycle Microsoft Dynamics 365 F&O and related ERP solution project duties including: Pre-Sales Solution Engineering, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities
• Assist in the Pre-sales phase (as required) with the ability to help estimate the work plan required to turn the prospect into a proposal
• Lead client meetings to gather business requirements and perform gap analysis between out of box functionality and client’s requirements
• Identify and recommend product customizations, enhancements, or workarounds to meet client requirements
• Develop functional and technical specifications for enhancements and integrations to other business applications
• Responsible for identifying, scoping, developing, and presenting new solutions (out of scope of project) to the Program Manager or Account Executive for consideration
• Responsible for researching and qualifying ISV solutions
• Responsible for the Functional and Technical Requirements Document, including the review sessions with the client
• Provides Microsoft Dynamics 365 F&O functional and technical implementation expertise
• Responsible for ensuring overall solution adheres to client requirements
• Responsible for ensuring system and customization designs meets client’s requirements
• Works with the Program Manager to ensure all tasks are listed in the Project Work Plan
• Works with the Program Manager to formulate the implementation strategy, interdependencies, risks and mitigation strategies, and timeline requirements
• Works with the Leads/Consultants to ensure design and configurations adhere to approved requirements and project scope
• Responsible for communicating with the Program Manager concerning all project related items
• Responsible for specific Project tasks assigned by Program Manager per the project work plan
• Communicates with the Program Manager concerning potential new opportunities
• Provide escalated support
• May perform product demonstrations
• May perform implementation tasks
• Proactively look for ways to keep all time productive and will use non-client time for personal training, internal projects and administrative tasks
• Will be expected to coach, train, or be a mentor to newly hired team members
• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Program Managers to improve best practices
• Build a relationship and develop trust with key client stakeholders, serving as the functional/technical lead
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
• Delegate tasks and responsibilities to appropriate personnel
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered
• Ensure Arctic IT’s brand and image is represented appropriately
• Participate in resource planning and identifying resources required to complete projects successfully
• Provide feedback on performance evaluations for team members

Qualifications

• Bachelor’s Degree in Accounting, Business, Computer Science, or related field
• 10+ years’ experience with Microsoft Dynamics AX implementations; Strong and proven experience of implementing AX
• 10+ years of industry and/or consulting experience
• 5+ years’ experience of Microsoft Dynamics AX, functional/technical architecture
• Strong overall knowledge of both the functional and technical aspects of Microsoft Dynamics 365 Finance and Operations (F&O)
• Strong time-management skills and ability to multi-task while maintaining quality client service
• Strong Financial module experience with an accounting background
• Knowledge of Microsoft Dynamics AX customization tools
• Experience with integration tools and 3rd party add on modules
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Valid Driver’s License required
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred Requirements:

• Experience with other Microsoft Dynamics 365 solutions (NAV, CE)
• Experience with Microsoft Office 365
• Experience with multi-company, multi-site organizations
• Additional experience with Microsoft Dynamics AX Distribution, HR/Payroll, and /or Field Service modules

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Solution Consultant – Dynamics 365 ERP will utilize best practices and methodologies to gather requirements, design, implement, and maintain Microsoft Dynamics ERP solutions for our Clients. This consultant will work extensively with internal teams, Clients, and vendors providing subject matter expertise and hands-on implementation experience. This is a consultant position and will be expected to assist with managing client expectations and scope. This position will be expected to accomplish a variety of implementation while continuously learning and adding to their skillset. Duties may include pre-sales assistance, business requirements gathering, design/configuration, testing, quality assurance, training, and client support. The Solution Consultant is also expected to work well independently and with a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology
• Participates in Client meetings to gather business requirements and map to the solution
• Perform gap analysis from requirements gathered to solution proposed
• Complete design/configuration of the Microsoft Dynamics 365 ERP modules and key third-party products
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
• Build integrations to perform data conversion tasks and additional integrations based off requirements
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Perform end user training for Clients in a one on one, webinar and classroom style settings
• Provide application support for Clients
• Assist with escalation support for help desk
• Works with management to keep projects on schedule and recommend needed action to meet deadlines
• Design/create financial statements with Management Reporter and other financial reporting tools
• Supports Functional Consulting Managers and Senior Solution Consultants with various duties
• Obtain and maintain Microsoft Dynamics 365 ERP certifications, as applicable
• Other duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience
• 2+ years of Microsoft Dynamics ERP implementation experience (GP, AX/Finance, NAV/BC, or AX)
• 2+ years of industry and/or consulting experience
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

*Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Solution Consultant – Dynamics 365 Business Central (BC) will utilize best practices and methodologies to gather requirements, design, implement, and maintain Microsoft Dynamics 365 BC, LS Central, and Sparkrock solutions for our Clients. This consultant will work extensively with internal teams, Clients, and vendors providing subject matter expertise and hands-on implementation experience. This is a consultant position and will be expected to assist with managing client expectations and scope. This position will be expected to accomplish a variety of implementations while continuously learning and adding to their skillset. Duties may include pre-sales assistance, business requirements gathering, design/configuration, testing, quality assurance, training, and client support. The Solution Consultant is also expected to work well independently and with a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology.
• Participates in Client meetings to gather business requirements and map to the solution.
• Perform gap analysis from requirements gathered to solution proposed.
• Complete design/configuration of the Microsoft Dynamics 365 BC modules and key third-party products, including LS Central and Sparkrock.
• Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
• Build integrations to perform data conversion tasks and additional integrations based off requirements.
• Participate in all tasks relating to feature testing, solution testing, and user acceptance testing.
• Perform end user training for Clients in a one on one, webinar and classroom style settings.
• Provide application support for Clients.
• Assist with escalation support for help desk.
• Works with management to keep projects on schedule and recommend needed action to meet deadlines.
• Design/create financial statements with Management Reporter and other financial reporting tools.
• Supports Functional Consulting Managers and Senior Solution Consultants with various duties.
• Obtain and maintain Microsoft Dynamics 365 BC certifications, as applicable.
• Obtain and maintain LS Central and Sparkrock certifications, as applicable.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience.
• 2+ years of Microsoft Dynamics NAV/BC implementation experience.
• 2+ years of industry and/or consulting experience.
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, develop, integrate, implement, and maintain Microsoft Dynamics 365 (CE) for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands on implementation experience. This is an experienced consultant position and will be responsible for managing client expectations and scope. This position will be expected to accomplish a full range of implementation and development duties from pre-sales assistance, business requirements gathering, and design/configuration to development, testing, quality assurance, training, and client support independently and with a team.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Implementation Methodology.
• Work with team members and independently to configure Microsoft Dynamics 365 (CE) and key third-party products.  This work would include building custom CRM entities, development of various CRM components (business processes, workflow), security configuration, and report writing.
• Leads client meetings to gather business requirements and designs solutions that meets the requirements.
• Perform gap analysis from requirements gathered to solution proposed.
• Complete design/configuration of the solutions.
• Complete project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides.
• Utilize Microsoft DevOps to track project tasks.
• Lead all tasks relating to requirements gathering, feature testing, solution testing, and user acceptance testing.
• Perform end user training for clients in one on one, webinar, and classroom style settings.
• Provide application support for clients during Go Live cut-over.
• Work with management to keep projects on schedule and recommend needed action to meet deadlines.
• Perform demonstrations of solutions to clients as required.
• Mentor Solution Consultants.
• Support Functional Consulting Managers with various duties.
• Maintain currency on level of professional/technical knowledge.

Knowledge, Skills, and Abilities

• Works effectively under minimal supervision
• Strong time-management skills
• Strong ability to “multi-task” while maintaining quality client service
• Maintains high utilization percentage while achieving high client satisfaction
• Appropriately escalates issues to team members, Arctic IT management or external technical support
• Effective client-facing interpersonal skills; comfortable and effective acting as a liaison between multiple technology groups
• Shares knowledge with team members and encourages collaboration amongst peers and subordinates
• Tailors communication appropriately within the team, the company, and clients
• Exceptional analytical and problem-solving skills
• Works well under stress, pressure, and deadlines
• Excellent verbal and written communication skills
• Thrives on working well with clients and provides exceptional service
• Well-organized, self-directed team player
• Supervisory experience preferred

Qualifications

Required

• Bachelor’s degree in Business, Computer Science or related field
• 6+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
• Currently certified in Dynamics 365 CE
• Working knowledge of common project implementation methodologies and best practices
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Plus

• Experience with Microsoft DevOps and Office 365
• Experience with Microsoft Power BI
• Experience with Microsoft Dynamics 365 ERP solutions

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Pre-Sales Solution Architect’s main responsibility is to be the technical/functional lead on sales opportunities for Arctic IT in a variety of markets. This is a business development position (not commission based) to provide exceptional technical leadership during the sales process with a strong understanding of Arctic IT products and services, specifically focused on the Microsoft Dynamics ERP solutions. This role must exhibit high energy, convincing presentation skills, and thorough technical writing skills. It is expected that this individual will understand selling ERP solutions to decision makers and understands complex business processes with the ability to translate them into a solution architecture that our Professional Services team will ultimately be able to deliver successfully.

Essential Functions

• Lead pre-sales discovery and document Client functional requirements.
• Configure and manage own demo environments.
• Create demo scripts and complete thorough testing of scripts prior to live demonstrations.
• Conduct compelling software demonstrations, presenting and articulating the features and benefits of the Microsoft solutions.
• Research, learn, and present third-party solutions as required to meet Client requirements.
• Create and deliver PowerPoint presentations to support sales and pre-sales activities to prospects, Clients, and at external marketing events such as conventions and seminars.
• Prepare written responses for RFPs, RFI’s, proof of concepts, and Statements of Work for the Microsoft Stack, specifically for the following technologies: Microsoft Dynamics ERP Solutions, Dynamics 365 Finance, Supply Chain Mgmt., Commerce.
• Prepare Work Break Structure (WBS) for delivering the defined scope with estimated hours per task to assist with pricing.
• Respond to Client inquiries on product offerings and technical specifications.
• Act as a technical resource and liaison between the business development team, the proposal and capture team, and Client.
• Assist National Account Managers with pre-sales solutioning and strategic planning (roadmaps) for existing Clients.
• Lead the internal transition from pre-sales to the Professional Services team ensuring the proposed solution and scope is understood by the implementation team.
• Keep abreast of all new products, market trends, future directions, and competitors.
• Consistently learn and certify on the related applications within the scope of the role.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 5+ years of pre-sales and/or consulting experience with Microsoft Dynamics ERP solutions.
• Expert knowledge and technical background in Microsoft Dynamics 365 Finance, Supply Chain Mgmt., Commerce.
• Working knowledge and expertise within the following related products: (a plus)
• Microsoft Dynamics CRM, xRM, PowerApps, Power Automate, Flow (Power Platform)
• Microsoft 365
• Microsoft Azure
• Understanding and experience of business development processes.
• Proven ability to gather Client ERP requirements, create an innovative solution, configure the solution, and present proposed solution in a clear, concise manner.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Excellent presentation, communication, leadership, and Client development skills to effectively present information to C-level management, public groups, board of directors, or other defined groups of individuals. Public speaking experience preferred.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Pre-Sales Solution Architect’s main responsibility is to be the technical/functional lead on sales opportunities for Arctic IT in a variety of markets. This is a business development position (not commission based) to provide exceptional technical leadership during the sales process with a strong understanding of Arctic IT products and services, specifically focused on the Microsoft Dynamics 365 and Power Platform solutions. This role must exhibit high energy, convincing presentation skills, and thorough technical writing skills. It is expected that this individual will understand selling solutions to decision makers and understands complex business processes with the ability to translate them into a solution architecture that our Professional Services team will ultimately be able to deliver successfully.

Essential Functions

• Lead pre-sales discovery and document Client functional requirements.
• Configure and manage own demo environments.
• Create demo scripts and complete thorough testing of scripts prior to live demonstrations.
• Conduct compelling software demonstrations, presenting and articulating the features and benefits of the Microsoft solutions.
• Research, learn, and present third-party solutions as required to meet Client requirements.
• Create and deliver PowerPoint presentations to support sales and pre-sales activities to prospects, Clients, and at external marketing events such as conventions and seminars.
• Prepare written responses for RFPs, RFI’s, proof of concepts, and Statements of Work for the Microsoft Stack, specifically for the following technologies: Microsoft Dynamics 365 CRM, PowerApps, Power Automate, Flow (Power Platform), Dynamics Portals.
• Prepare Work Break Structure (WBS) for delivering the defined scope with estimated hours per task to assist with pricing.
• Respond to Client inquiries on product offerings and technical specifications.
• Act as a technical resource and liaison between the business development team, the proposal and capture team, and Client.
• Assist National Account Managers with pre-sales solutioning and strategic planning (roadmaps) for existing Clients.
• Lead the internal transition from pre-sales to the Professional Services team ensuring the proposed solution and scope is understood by the implementation team.
• Keep abreast of all new products, market trends, future directions, and competitors.
• Consistently learn and certify on the related applications within the scope of the role.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 5+ years of pre-sales and/or consulting experience with Microsoft Dynamics Microsoft Dynamics 365 and Power Platform solutions.
• Expert knowledge and technical background in Microsoft Dynamics 365 CRM, PowerApps, Power Automate, Flow, and Dynamics Portals.
• Working knowledge and expertise within the following related products: (a plus)
  • Microsoft Dynamics 365 Finance, Supply Chain Mgmt., Commerce.
  • Microsoft 365
  • Microsoft Azure
  • Xamarin Mobile

• Understanding and experience of business development processes.
• Proven ability to gather Client Application requirements, create an innovative solution, configure the solution, and present proposed solution in a clear, concise manner.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Excellent presentation, communication, leadership, and Client development skills to effectively present information to C-level management, public groups, board of directors, or other defined groups of individuals. Public speaking experience preferred.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Pre-Sales Solution Architect – Microsoft Cloud will have a key role in executing the enterprise Microsoft 365 (M365) and Azure strategy for our company. This position will provide product ownership for our Managed Services offering, ArcticCare 365, including the definition of the tools that are used to support this offering. This team member will frequently interface with business development to provide technical solutions on Microsoft Cloud technologies for prospective Clients. In addition, this role will act as a M365 and Azure Subject Matter Expert (SME) and work with internal teams to develop best practices and methods.

Essential Functions

• Ownership of the components and reference architecture for the ArcticCare 365 service offering
• Owns product development lifecycle including reviewing and assessing market needs and technology advancements to ensure the ArcticCare service offering stays relevant
• Owns, maintains, evaluates ArcticCare toolset, identify options for alternatives, make recommendations and lead implementation of approved changes
• Communicate with managed services team consistently to gather feedback on daily operations to ensure tool alignment
• Provide continuous education to our internal team on Microsoft 365, Azure, and our ArcticCare offering
• Participate in pre-sales engineering as needed to support Account Executives and/or Account Managers
• Participate within account teams as needed for our ArcticAscend Clients as a SME specific to the interaction/integration of Dynamics 365 and M365/Azure
• Develop concise and accurate engineering documentation including design artifacts, knowledge guides, and operating procedures
• Assist with technical writing for Statement of Works (SOWs) and collaborate with Professional Services and Managed Services team on estimates, specifically focused on architecting solutions and defining scope to be implemented
• Deliver technical/business support in sales presentations
• Assist with gathering requirements from Clients and mapping to a solution
• Develop best practices and implementation methodology for Microsoft 365 along with Professional Services team
• Act as a Microsoft 365 / Azure AD SME and escalation point of contact across our Managed Services and Professional Services teams
• Analyze, architect, design and deliver Teams, SharePoint, and OneDrive for Business solutions
• Analyze, architect, design and deliver Endpoint solutions including Intune, Endpoint Manager, Threat Protection, Defender, Conditional Access
• Develop Azure Active Directory (AD) roadmaps for our Clients
• Maintains current Microsoft certifications and other certifications as applicable
• Other duties as assigned

Qualifications

• 5+ years of combined technical consulting, system administration, or network administration experience in an enterprise environment using cloud technology.
• Bachelor’s degree in MIS, Computer Science or related field or equivalent experience.
• Deep technical knowledge implementing, supporting, and troubleshooting Azure AD, Exchange Online, Teams, and other core Microsoft 365 and Azure components.
• Strong knowledge of the Microsoft 365 and Azure licensing model.
• Excellent understanding of Microsoft EMS (Enterprise Mobility and Security) components including but not limited to Azure Active Directory Premium, Intune, Endpoint manager.
• Microsoft Enterprise Administrator Expert certification or working towards this certification by passing 2 out of the following 4 exams (MD-100, MD-101, MS-100, MS-101).
• Extensive knowledge of current Windows Server versions, current client operating systems, network protocols, routing, switching and firewalls. Comprehensive understanding of anti-virus and backup solutions.
• Experience working on structured IT projects including assessing requirements and scope, documenting design, identifying tasks and estimates, coordination with project manager(s) to plan and execute, and project close out activities.
• Experience designing and implementing Azure solutions.
• Deep understanding of Azure AD and Azure Identity solutions including password-less and MFA authentication.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Support Consultant – D365 ERP role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) managed ERP Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other support services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting the Delivery Team in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills.

Essential Functions

• Resolve D365 support requests by providing superior help desk services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction
• Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
• Work as a Solution Consultant on new project implementations as a means to understand specific Client requirements and support Client long-term
• Responsible for tracking tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date
• Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers
• Deliver exceptional customer service for our support offering
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts
• Proactive communication with Clients to strengthen our partnership
• Maintains high utilization percentage and achieves high Client satisfaction
• Deliver services included in the support contracts: i.e. help desk support, training sessions, release management tasks, enhancements, status reporting, etc.
• Assist with end user training for Clients in one-on-one, webinar and classroom style settings
• Participate in onboarding process ensuring a smooth transition from implementation to support
• Proactively work to improve existing Support procedures, processes, and tools
• Other duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field preferred, or equivalent experience
• Minimum of 3 years of industry, technical or application experience
• Minimum of 2 years of Business Central, LS Central, or Sparkrock experience
• Demonstrated strong understanding of business processes
• Experience with phone contact handling and active listening
• Valid driver’s license and insurance
• Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work will be performed from home office, however there may be times work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Support Consultant – Dynamics 365 Customer Engagement (CE) role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) CE managed Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, workflows, advanced how to questions and complex custom entities. This role will also participate in providing other services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting delivery teams in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills and will be required to provide coaching and mentoring to Support Consultants and other resources as needed.

Essential Functions

• Resolve D365 support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction.
• Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
• Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
• Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers.
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
• Proactive communication with Clients to strengthen our partnership.
• Deliver services included in the subscription contracts: i.e., help desk support, quarterly training sessions, release management, status reporting.
• Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
• Assist with end user training for Clients in a one-on-one, webinar and classroom style settings.
• Perform services to add feature enhancements for specific support contracts.
• Work with management to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs).
• Participate in onboarding process ensuring a smooth transition from implementation to support.
• Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
• Mentor and Coach Support Consultants.
• Support management with various duties.

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience.
• 5+ years of Microsoft Dynamics 365 Customer Engagement (Sales, Service, Field Service, Power Apps, Custom Solutions) experience with a strong understanding of the entity and Object Model.
• 5+ years of industry and/or consulting experience.
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding Client needs and providing quality Client service.
• Technical experience with:
  • Lifecycle Services (environment updates and patching)
  • MS SQL including scripting
  • Azure DevOps
• Strong understanding of business processes.
• Strong phone contact handling skills and active listening.
• Ability to build rapport with Clients.
• Excellent communication and presentation skills.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Support Consultant – Dynamics 365 Finance role will primarily focus on providing functional application support services for Microsoft Dynamics 365 (D365) Finance managed Clients. This work will include troubleshooting and resolving reported issues with configurations, data, functional software, business processes, workflows, advanced how to questions and complex custom entities. This role will also participate in providing other support services such as release management tasks, enhancements, training, etc. In addition, they will be responsible for supporting the Delivery Team in the configuration, testing, and training of D365 as needed to back-fill on implementations. This role must deliver excellent Client service and have strong Client relationship skills.

Essential Functions

• Resolve D365 support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction.
• Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
• Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
• Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers.
• Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
• Proactive communication with Clients to strengthen our partnership.
• Deliver services included in the subscription contracts: i.e., help desk support, quarterly training sessions, release management, status reporting.
• Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
• Assist with end user training for Clients in a one-on-one, webinar and classroom style settings.
• Perform services to add feature enhancements for specific support contracts.
• Work with management to create and maintain ArcticAscend Support Standard Operating Procedures (SOPs).
• Participate in onboarding process ensuring a smooth transition from implementation to support.
• Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
• Mentor Support Consultants.
• Support management with various duties.

Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or related field or equivalent experience.
• 5+ years of Microsoft Dynamics 365 Finance (AX) experience.
• 5+ years of industry and/or consulting experience.
• Skilled in planning, organizing, and managing time across multiple tasks.
• Skilled in understanding Client needs and providing quality Client service.
• Strong understanding of business processes.
• Strong phone contact handling skills and active listening.
• Ability to build rapport with Clients.
• Excellent communication and presentation skills.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.

Job Summary

The Senior Program Manager will perform a full range of project management duties. This person will be responsible for the successful delivery of our implementation services ensuring client’s expectations are met and high client satisfaction is achieved while managing scope. This position will also be expected to accomplish minimal implementation duties from assisting with business requirements gathering, project documentation and client support. In addition, this role will contribute to, utilize, and promote the Arctic IT’s Project Implementation Methodology and support the Director of Client Services with various activities.

Essential Functions

• Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
• Manages concurrent small to large scale Microsoft Dynamics 365 ERP, CRM and SharePoint implementations, including upgrades
• Builds relationships and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
• Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
• Develops detailed project plans based off the solution to be delivered
• Schedules tasks, deadlines, and milestones for resources
• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service
• Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
• Develops and manages all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
• Delegates tasks and responsibilities to appropriate personnel
• Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
• Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensures client expectations are met and exceeded in terms of quality of product and service delivered
• Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
• Leads client project kick-off meetings and various types of project meetings
• Participates in initial business process discovery meetings with clients to understand scope of the project
• Manages gap analysis from requirements gathered to solution proposed with team
• Reviews and contributes to the content of implementation documentation, such as, Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans
• Performs project acceptance and closeout procedures to adequately transition the project to Support Team
• Participates in project billing review as needed and actively engages on project financials
• Performs satisfaction surveys throughout the life cycle of the implementations
• Ensures Arctic IT’s brand and image is represented appropriately
• Provides coaching and guidance to project team members
• Participates in resource planning and identifying resources required to complete projects successfully
• Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies
• Provides feedback on performance evaluations for team members
• Provides mentoring and subject matter expertise to entry level program managers

Qualifications

• Bachelor’s degree in Business, Computer Science or related field
• Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Strong working knowledge of Microsoft Office Suite
• Experience with Microsoft Dynamics 365 solutions a plus
• PMP certification is a plus
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Project Manager will be responsible for the management of a portfolio of IT and Business Application projects.  They work independently with moderate management oversight to deliver projects on-time and within budget.  Additionally, they will support the Client Services team on internal and external projects as assigned.  The Project Manager utilizes excellent communication and organizational skills to achieve desired outcomes and works well with technical resources assigned to their projects.

Essential Functions

• Monitors project to ensure it remains on track, meets deadlines, stays under budget, and develops according to plan
• Responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment
• Manages concurrent ERP, CRM and SharePoint implementations, including upgrades
• Builds a relationship and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues
• Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards
• Schedules tasks, deadlines, and milestones for resources, delegating tasks and responsibilities to appropriate personnel
• Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
• Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete
• Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them
• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Efficiently and competently manages problem resolution, e.g. scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensures client expectations are met and exceeded in terms of quality of product and service delivered
• Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans
• Leads client project kick-off meetings and various types of project meetings
• Manages gap analysis from requirements gathered to solution proposed with team
• Performs project acceptance and closeout procedures to adequately transition the project to Support Team
• Participates in project billing review as needed and actively engages on project financials
• Performs satisfaction surveys throughout the life cycle of the implementations
• Supports the Client Services Program Managers as needed on other projects
• Learns, utilizes, and promotes the Arctic IT’s Project Implementation Methodology in support of improving best practices
• Ensures Arctic IT’s brand and image is represented appropriately
• Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies

Qualifications

• Bachelor’s degree in Business, Computer Science or related field
• Minimum of 4 years in applied experience with project management preferably in ERP or CRM implementations
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
• Strong working knowledge of Microsoft Office Suite
• Experience with Microsoft Dynamics 365 solutions a plus
• The ability to obtain a PMP certification
• Valid driver’s license and insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Application Developer will utilize best practices to design, customize, integrate, implement, and upgrade customizations associated with Microsoft Dynamics 365 solutions for Clients. This role is expected to work independently and as part of team to accomplish a full range of development duties from requirements definition, design, configuration, custom development, custom integrations, unit testing, data migration, quality assurance and Client support.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices
• Participates in Client meetings to gather business requirements and assists to design solutions that meet the requirements
• Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work
• Execute all phases of solution development to include custom development, unit testing, quality assurance testing, deployment, documentation, and support for major and minor modifications
• Translate business processes into platform abilities (e.g. selecting Business Process Activities vs. Workflows vs. Custom Plugin vs. PowerApps)
• Create project documentation such as: Customization Specifications, User Acceptance Test Scripts, etc.
• Perform components of implementations that include application enhancements, system integrations, data migrations, custom workflows, custom reports, and dashboards
• Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries
• Perform debugging and testing of all code and assist with any issues related to Client deployments
• Resolve defects for customized solutions
• Perform upgrades of custom development solutions
• Contribute to current Arctic IT solutions and customizations to build products to resell to future Clients
• Develop and maintain source code and track outstanding items following the Arctic IT development process.  Manage solutions built by the team by merging changes to master source repositories
• Perform or assist with system performance enhancement activities as needed
• Assist with technical support for Clients
• Support Senior Application Developers, Solution Architects, and project teams with various other duties
• Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications

Qualifications

Required:

• Bachelor’s Degree in Computer Science or related discipline i.e. Math, Information Technology
• Minimum of 3 years’ experience developing in CRM solutions
• Experience using source control repositories such as DevOps
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
• Experience upgrading solutions for previous versions to newer releases
• Experience developing reports with SQL Server Reporting Services
• Ability to develop within an application development process model creating supporting documentation for work products created
• Ability to work in fast paced environment
• Must have valid state driver’s license, reliable personal transportation, and auto insurance
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

Preferred:

• Experience with Microsoft Dynamics 365 Solutions (CE, GP, or F&O)
• Certifications in Dynamics 365
• Experience with Microsoft SharePoint
• Experience with Microsoft Power BI

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Job Summary

The Application Developer F&O Commerce will utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and resolve defects or bugs associated with solutions for Clients. Solution knowledge and expertise includes Microsoft Dynamics 365 F&O and Commerce as well as other platform tools in use by our Clients. Support multi-vendor point-of-sale solution through full lifecycle services. Working as part of team, this position will be expected to accomplish a range of development duties from requirements definition, design/configuration, custom development, unit testing, quality assurance and Client support.

Essential Functions

• Learn, utilize, and promote the Arctic IT’s Development Best Practices and Methodology.
• Solid technical and functional expertise in ERP solutions to effectively design and deliver proposed solutions, primarily Dynamics 365 F&O and Commerce.
• Ability to design, develop and implement custom code based on documented User Stories and Functional Requirements.
• Develop components of the solution that include application enhancements, system integrations, data conversions and migrations, custom workflows, and custom reports and dashboards.
• Customize ERP solutions using .NET, C#, TypeScript/JavaScript and other technologies.
• Produce custom code for major and minor modifications using best practices.
• Create and modify SQL Server Reporting Services reports using both SQL and FetchXML queries.
• Create and modify X++ embedded reports in F&O.
• Create and submit for approval, Functional Design Documents (FDD) to document proposed custom development designs, prior to the start of custom development work.
• Perform debugging and testing of all code and assist with any issues related to Client deployments.
• Execute all phases of software development to include design and planning, development, unit testing, QA testing, installation, deployment, and support.
• Contribute to current Arctic IT solutions and customizations to build products to resell to future Clients.
• Working knowledge of Microsoft DevOps to develop and maintain source code and track outstanding items following the Arctic IT development process.
• Manage solutions built by the team by merging changes to master source repositories.
• Perform or assist with system performance enhancement activities as needed.
• Assist with technical support from Clients.
• Complete project documentation such as: Customization Specifications (Functional and Technical), Solution Design Documents, and User Acceptance Test Scripts.
• Participates in Client meetings to gather business requirements and work with Solution Architects to design solutions that meet the requirements.
• Support Solution Architects with various duties.
• Obtain and maintain Dynamics 365 as well as other applicable Microsoft certifications.

Quaifications

• Bachelor’s Degree in Computer Science or related field or equivalent experience.
• At least 5 years of experience developing in Microsoft Dynamics solutions, primarily Dynamics AX, Dynamics 365 F&O, Commerce.
• Experience using source control repositories such as DevOps.
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns.
• Experience developing and writing code in custom environments (TypeScript/JavaScript, C#, T-SQL, FetchXML).
• Experience upgrading solutions for previous versions to newer releases.
• Experience developing reports with SQL Server Reporting Services.
• Experience using X++ to create embedded reports in F&O.
• Skills in Microsoft SQL server, including SSRS and SSIS.
• Skill in planning, organizing, and managing time across multiple tasks.
• Skill in understanding Client ERP needs and providing quality Client service.
• Ability to constructively participate in team meetings and brainstorming sessions.
• Ability to follow project plans and requirements.
• Ability to develop within an application development process model creating supporting documentation for work products created.
• Ability to work in fast paced environment.
• Must have valid state driver’s license, reliable personal transportation, and auto insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.  Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:

*Hitting the Apply Now button will take you job posting on the Doyon, Limited website. This is our parent company.