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Join The Team

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!

Job Listings

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Manager Systems Engineering will be responsible for defining best practices and methodologies, leading a team of geographically distributed resources, and executing services, for both Information Technology (IT) infrastructure and Business Application (ERP/CRM) projects. This role manages a team of Senior Systems Engineers and Systems Engineers responsible for delivery of IT infrastructure projects (virtualization, server installs, network refreshes, storage deployment, desktop configuration, cloud migrations, etc.) and the Infrastructure services portions of our Business Application projects. Business Application projects require a variety of services which include but are not limited to deployment of Virtual Machines (VMs), deployment of application software (e.g. ERP, CRM), application back-end, Azure tenant and service provisioning administrative tasks, and various database tasks. The Systems Engineering team also completes system upgrades, installation of service packs, and other on-going maintenance tasks to support our Client’s environments. This role will also be responsible for independently performing pre-sales engineering and IT Infrastructure services on projects as required.

Essential Functions

Senior Systems Engineer

  • Lead the deployment of cloud and on-premises solutions, to include Microsoft 365 (M365), Microsoft Azure PAAS and IAAS, server installs, network refreshes, and setup/configuration of Storage Access Network (SAN)
  • Deploy and support the administration and operations of Azure Services and other third-party applications supporting D365
  • Perform Pre-Sales activities which include:
    • Assessment of potential Client existing environment
    • Design a solution which includes hardware and/or software
    • Estimate the total level-of-effort for all labor
    • Identify 3rd Party products and/or subcontractor needs required for Arctic IT to successfully complete the project
    • Provide all relevant information to Contracting Manager in approved template for the creation of a Statement of Work (SOW)
  • Serve as an escalation point or guide staff on the resolution of issues/tasks associated with Office 365 migrations, installation/configuration of Microsoft SQL Server, M365 projects, Azure Services, and D365 projects
  • Attend weekly resource planning meetings and be responsible for understanding project resource needs, being aware of your current staffs’ availability, and coordinating with other managers the assignment of your staff on Business Application and IT Infrastructure projects

Systems Engineering Management

  • Develop and maintain Arctic IT’s IT Infrastructure and Business Applications Deployment Methodology and ensure all projects are delivered in accordance with these standards
  • Own the definition, implementation, coaching, and training of all standards across the Systems Engineering Team
  • Learn, utilize, and promote the Arctic IT’s Implementation Best Practices and Methodology
  • Provide technical leadership to System Engineers
  • Consult and advise on best practices on security management across the portfolio of solutions Arctic IT provides
  • Guide team in the completion of ERP/CRM Application Maintenance services, such as – deployment of environments, application lifecycle maintenance using Visual Studio Team Services, Dynamics 365 administrative tasks (users, security, Dynamics Lifecycle Services), and installation of service packs, hot fixes, and roll-ups
  • Keep up with leading edge technologies from Microsoft and other key partners
  • Perform Quality Assurance checks on work performed by team, including reviewing and approving Pre-Sales Engineering documentation for inclusion in Statement of Works (SOW)
  • Participate in formal solicitation process in the creation of responses for Requests for Information (RFI) and/or Requests for Proposal (RFP), to include – writing content, designing solutions, estimating level-of-efforts, and functioning as a reviewer of content
  • Responsible for the scheduling, assignment and tracking of resources to IT Infrastructure and Business Application projects
  • Lead re-occurring meetings for the assignment of resources to Pre-Sales Engineering activities
  • Responsible for overall Client satisfaction for all Services performed by the Systems Engineering team
  • Set goals and desired outcomes for all direct reports – this should include defining and reporting weekly/monthly on Utilization and Productivity KPIs
  • Responsible for Systems Engineering Team meeting their productivity goals daily, monthly, quarterly, and yearly

Team Management

  • Manage and mentor a team of skilled Systems Engineers and Senior Systems Engineers
  • Lead professional development initiatives to ensure team is staying relevant with the technology, including defining certification goals that align with Company level initiatives
  • Responsible to review and approve Time and Expense Entries for Direct Reports
  • Lead performance management for team members as well as provide frequent informal feedback
  • Participate in career growth and learning plans, performance reviews, and goal planning for team members
  • Identify strengths and issues; drive and develop better behavior to create strong Systems Engineers (team building, skill enhancement, training)
  • Participate in the recruiting process as well as rapidly onboard new team members
  • Encourage and support employee engagement to enhance the success of Arctic IT

Leadership

  • Portray our core values and represent our brand appropriately and lead by example
  • Enforce discipline in our processes and hold team members accountable for following our guidelines
  • Focus on improving the productivity and utilization of the Systems Engineering team and drive our team to exceed our productivity goals
  • Build strong relationships with team members and external contacts

Qualifications

Required:

  • Bachelor’s degree in Computer Science, or related field or equivalent experience
  • 8+ years of related IT work relevant to this position
  • 8+ years of industry and/or consulting experience
  • 3+ years managing resources working on IT infrastructure projects
  • Technical experience with:
    • Azure
    • IT Security
    • Networking
    • Server infrastructure
    • Active Directory and Azure AD
  • Demonstrated experience in Pre-Sales activities including the ability to design solutions and provide estimates for final pricing
  • Valid driver’s license and insurance
  • Applicants subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process

Preferred, but not required:

  • Experience with installation of HP servers and Meraki devices
  • Holds technical professional certification(s) such as CCNA, MCP, etc.
  • Office 365 (e.g. M365) implementation experience
  • Dynamics 365, Microsoft SharePoint experience

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings. Travel is required and varies around 10%.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Account Executive role is accountable for identifying, developing, and closing new and repeat business opportunities in the Central Region. Normal daily activities for an Account Executive include collaborating with internal resources on multiple opportunities simultaneously; utilizing industry-standard best practices and methodologies to perform the highest-quality sales efforts; building long-term client relationships; continuing to grow our client base.

Essential Functions

  • Develop relationships and new business, within State and Local Government organizations, with the sole purpose of generating and closing sales opportunities for Arctic IT’s recurring support/managed services, and Professional Services related to the Microsoft Cloud Solution Platforms, namely Dynamics 365, Microsoft 365, and Azure.
  • Gather requirements and expectations from prospects and work in partnership with the internal team resources to recommend specific products, services, or solutions to prepare opportunities for proposal.
  • Participate in demonstrations of software solutions to prospects to achieve alignment on scope of work definition and further developing opportunity to proposal
  • Present new opportunities at weekly internal Opportunity Reviews to get proposal resources assigned to respond to RFPs or prepare Statements of Work, and then, subsequently, participate actively in the standard processes to ensure response is delivered effectively.
  • Own and maintain relationships with industry prospects and clients and respond to sales opportunities in a timely manner.
  • Support marketing team efforts specific to industry vertical or geographic market area
  • Represent Arctic IT at industry events such as webinars, roundtables, speaking forums and trade shows when necessary.
  • Maintain and strengthen domain knowledge within industry vertical.
  • Remain knowledgeable on all services provided and applications implemented by Arctic IT including pricing structures, integration capabilities, core application functionality, teaming partnerships, and vertical-specific functionality.
  • Remains knowledgeable on all managed services offerings, including pricing structures, benefits, services provided, etc. and can speak to Arctic IT’s differentiation and competitive advantage.
  • Attends recurring sales team meetings and reports accurate status of opportunities and efforts, provides strategic overview of territory account plan goals, and direction to respective pre-sales and marketing team for related tasks.
  • Accountable for building own pipeline of leads through standard sales techniques such as cold calling, attending networking events, and evangelizing via social media.
  • Complete standard process for managing leads and opportunities in centralized software D365 CRM and ensures all data is accurate, timely, and complete.
  • Utilize Microsoft Teams for collaboration and communication for all proposals, Statements of Work, Contract Documents, and any requirement established for the GROW team within Arctic IT’s sales process.
  • Store all documents within One Drive for Business or Microsoft Teams related to any and all work/product responsible or accountable for.
  • Other duties as assigned.

Qualifications

  • Bachelor’s Degree in Business, Communications or related discipline preferred
  • Minimum 4 years of experience selling IT solutions to State and Local Government agencies
  • Proven experience in technology sales as an Account Executive or Sales Representative
  • Advanced level experience tracking sales leads and opportunities in CRM systems specifically Dynamics 365 for Sales
  • Excellent communication and presentation skills with the ability to build relationships
  • Well-organized and extremely effective at managing time and calendar
  • Applicants subject to background checks, drug testing and government security investigations and must meet eligibility requirements related to the clearance process
  • Valid driver’s license, insurance and reliable personal vehicle

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Typically, the Senior Technical Support Analyst will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

  • Deliver technical client support over the phone, email, chat assist, and onsite
  • Works issues thru to completion or to escalation with minimal supervision
    • Dispatches for outages or as appropriate (in communication with IT Services Manager)
    • Works Tier 2 and Tier 1 issues as needed
  • Troubleshoot intermediate complexity workstation and server-based software and hardware issues with:
    • Microsoft supported Windows Operating systems
    • Microsoft supported Office/O365
    • Adobe
    • Apple Mac supported Operating systems (workstations)
    • Sophos and other major AV brands
    • Component failure and pending failure behavior
    • Failed startup beep codes
    • Computer event logs and 3rd party alerting tools
    • Local and network printers, as well as other peripherals such as keyboards and monitors
  • Build (image) and deploy workstations and associated peripherals
  • Add users and join workstations, to a domain and assign permissions per procedures
  • Apply basic troubleshooting to server-based software issues with:
    • Cloud Services
    • Microsoft Supported Windows Server
    • Microsoft Supported Exchange
    • Microsoft Supported SQL Server
    • Microsoft Supported Terminal Server and Remote Desktop Services
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Administer Microsoft Office 365
    • Manage and delete user accounts
    • Manage Exchange/OneDrive/Teams/SharePoint
    • Licensing levels to include subscription offerings
  • Troubleshoot backup solutions including Barracuda and others
  • Learn and understand function of 3rd party applications, as well as troubleshoot with vendor support
  • Deep understanding of software business applications
  • Communicate with vendors for RMA and troubleshooting purposes
  • Maintain/update appropriate documentation including client technical documentation, “how to” documentation, knowledge base articles, internal procedures/processes, etc.
  • Accurately enter and maintain issue information including notes and resolution
  • Monitoring systems, able to troubleshoot and take corrective action as trained
  • Assists with on-boarding projects and various other infrastructure projects as needed
  • Perform site visits to clients to assist with field work, ArcticCare Health Assessment and T&M service requests, when coverage allows
  • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
  • Contribute to team goals such as:  SLA requirements, resolution, and client satisfaction
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

Qualifications

  • Possess High school diploma or GED required, some college preferred
  • 2 – 4 years of relevant experience in a technical help desk environment and server environment with demonstrated advancement of skills
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices or Exam MS-500:  Microsoft 365 Security Administration)
  • Knowledge of MS Dynamics365 a plus
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver’s license, personal auto insurance, and reliable personal vehicle
  • Ability to travel to client sites as needed, leveraging personal vehicle for local dispatch

Working Environment

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

Arctic IT is always looking for extraordinary talent. We want dedicated, high-energy, growth-oriented professionals who love life and thrive in fast-paced environments. We are humble, creative, supportive of each other, and fiercely competitive in the market. Additionally, we are deeply committed to our core values of communication, focus, and respect.

Our unique business model allows us to attract and retain the best talent from anywhere in the country. Our current openings are listed below. If you are a good fit for our amazing company, then make an introduction and let’s see where this goes!


Job Summary

The Account Manager is responsible for managing the client portfolio of Arctic IT across IT and Business Application accounts. The Account Manager is the main advocate for their clients internally and externally facing. This role is ultimately responsible for client satisfaction, managing expectations, managing contractual obligations, client retention, setting technical strategic roadmaps, etc. This role is in constant communication with their clients through phone, email, and on-site visits. This is a non-managerial role.

Essential Functions

Service Delivery, Customer Service, and Satisfaction:

  • Serves as the primary point of contact (externally) for client service issues
  • Communication expert – presents clients with difficult news in a delicate manner
  • Sensitive to client’s perception and expectations
  • Works to keep communication flowing and productive between Arctic IT (consultants, management, sales, etc.) and client
  • Identify and promote opportunities to improve our processes and service delivery
  • Identifies and escalates as needed on client satisfaction issues
  • Proactively reviews tickets to identify trends and areas of business need

Customer Business Reviews, Account Management:

  • Manage multiple clients simultaneously (20-40 clients)
  • Drive multi-year contract renewal and identify upsell opportunities and transition to AE
  • Facilitate communication for client requests through Arctic IT processes for procurement, engineering, SOW’s, etc.
  • Review and deliver proposals to client
  • Maintains awareness on active projects and seeks PM updates for awareness during routine communication
  • Verify client invoices (Business Applications) are correct, and address billing issues to assure timely payment
  • Ensure both the company and clients adhere to contract terms
  • Prepare client technology roadmaps and educate clients on technology trends
  • Maintain contact with clients through phone calls, site visits, and formal Client Business Reviews (CBR)
  • Track all Client interactions in defined System of Records (including ConnectWise and Dynamics 365)

Sales/Pre-Sales Support:

  • Assist in pre-sales for qualified opportunities to fast track relationship with potential clients

Customer Onboarding:

  • Leads onboarding of new managed services clients, coordinates schedules, expectations, billing timing, etc. working with client key contacts and the Arctic IT internal team
  • Conducts orientation for new clients including explaining roles and relevant Arctic IT operations to clients

Client Operations:

  • Work with the team on strategies to ensure proactive IT operations management
  • Recommends training or other knowledge-based improvements
  • Collaborates to develop operational goals and a plan to achieve these goals
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in business or another related field preferred.  Equivalent work experience considered as a substitute.
  • 3+ years of combined account management, technical consulting, system administration, business applications or network administration experience
  • Must have valid state driver’s license, reliable personal transportation, and auto insurance
  • Ability to acquire appropriate clearance as required by client
  • Overnight travel will periodically be required

Knoweledge, Skills & Abilities

• Strong analytical and problem-solving skills
• Oriented to deliver exceptional customer service
• Excellent verbal and written communication skills
• Excellent presentation skills
• Strong technical foundation to effectively communicate with business executives regarding their IT roadmap or in other aspects of service delivery
• Able to track time/expenses per company process

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized and professional when on video meetings.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Note: The direct apply link for this job is:



*Hitting the Apply Now button will take you job posting on the Doyon, Limited website.  This is our parent company.

How We Welcome New Hires

We provide the opportunity to work in one of our offices or remotely. Here’s a few things you can expect if you are selected to join our team.

 

Arctic IT Employee Recruiter

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We’re always hiring. If you don’t see the job posting you want but think you’d be a good fit and want to work for one of the top IT companies in the U.S., feel free to contact us and submit your resume for review.

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Working for an Alaska Native Corporation

As a proud subsidiary of Doyon, Limited, we encourage Doyon Shareholders and other Native Alaskans to consider available positions with our company.