ServiceNow Customer Workflows


ServiceNow Partner

Empower a mobile workforce to deliver services with Field Service Management

ServiceNow’s Field Service Management (FSM) provides a unified platform that streamlines field service operations. This platform includes a mobile app that enables field technicians to access critical information, such as work orders, asset data, and customer information, from anywhere at any time.

ServiceNow Field Service Management customer workflows

Improve customer service and business outcomes

Key features of the FSM module include

  • Process optimization
  • Workforce management
  • Scheduling and dispatching
  • Territory planning
  • Inventory management
  • Real-time tracking

ServiceNow’s FSM enables collaboration and communication between field technicians, customers, and back-office teams, allowing for faster issue resolution and better customer satisfaction. Additionally, FSM provides real-time visibility into field service operations, enabling organizations to track performance metrics, identify areas for improvement, and optimize resource allocation.

Ready to take your customer workflows to the next level with ServiceNow?


ServiceNow’s continued commitment to innovation, backed by Arctic IT’s experience and expertise, means you can finally invest in modern technology with confidence. Our goal is to help you make decisions that make sense for your business, and that’s a promise.

Connect with us today to get the conversation started.

Calculate your estimated business value with ServiceNow

How much value could you realize with ServiceNow Field Service Management? Check out this interactive calculator by Forrester to estimate what ServiceNow could deliver for your organization.

ServiceNow Business Value Calculator