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Empower a mobile workforce to deliver services with Field Service Management
ServiceNow’s Field Service Management (FSM) provides a unified platform that streamlines field service operations. This platform includes a mobile app that enables field technicians to access critical information, such as work orders, asset data, and customer information, from anywhere at any time.
Improve customer service and business outcomes
Key features of the FSM module include
- Process optimization
- Workforce management
- Scheduling and dispatching
- Territory planning
- Inventory management
- Real-time tracking
ServiceNow’s FSM enables collaboration and communication between field technicians, customers, and back-office teams, allowing for faster issue resolution and better customer satisfaction. Additionally, FSM provides real-time visibility into field service operations, enabling organizations to track performance metrics, identify areas for improvement, and optimize resource allocation.
Calculate your estimated business value with ServiceNow
How much value could you realize with ServiceNow Field Service Management? Check out this interactive calculator by Forrester to estimate what ServiceNow could deliver for your organization.