Dynamics 365 Portals are websites you can create that allow you to share, collaborate and present information from your Microsoft Dynamics 365 (D365) environment with your internal team, customers, or partners.
Why should you set up your portal? It allows you to emphasize and share information pertaining to your Dynamics 365 application. What’s even more of an incentive, it’s free. That’s right, it is included with your Customer Engagement subscription if you have a minimum of 10 Enterprise users. If you don’t meet that requirement, purchasing a portal environment is available for a monthly fee.
A D365 Portal allows you to showcase any information you want from the application. There are many use cases for the portal.
Collaborate with your internal team. Use your portal to share and collaborate knowledge. The environment allows you to submit, review, and update internal cases – all in one place. In addition, you can share the information with all of your employees, even if they don’t have a Dynamics 365 license.
Create a forum for your customers. In addition to submitting a case, share knowledge for known issues and provide customers with a search option for frequently asked questions. Establish a community forum where customers can share best practices, get feedback, and connect with each other.
Connect with partners. When two companies go into an agreement, there are many discussions that occur as the relationship develops and grows. Keep your stakeholders from both organizations updated on collaborative events or projects with up-to-the-minute updates. Opportunities can be worked in real-time, and important information is distributed to everyone. Both parties can update contact information to key prospects and accounts.
Consider your current business processes:
How does your team enter external or internal support cases right now? Do they receive support requests by phone or emails and manually enter information into Dynamics 365?
How many D365 licenses do you currently pay for? Does everyone on your team access D365 daily and enter or modify information to justify the monthly cost of a license?
If you have partners, how is that relationship – could a portal help close sales faster or more easily share information?
If you can identify with any of these scenarios you could reduce cost by removing licenses while enhancing team, customer or partners communication and processes through a self-service portal.
D365 allows you to select from a few portal templates:
Your D365 Portal is now set up, take a look around and tailor it to your business needs.
For additional questions or assistance setting up your portal, contact us today.