Application Support
Servicesfor Dynamics 365 Business Applications
With Arctic IT, never feel ghosted again.
Get the best value out of your Microsoft Dynamics 365 business applications with support from Arctic IT.
Our application support services offering, ArcticAscend, is an affordable monthly subscription that provides ongoing U.S.-based support and lifecycle services to your team 24/7/365 for these Microsoft cloud solutions:
- Dynamics 365
- Power Platform
- Azure
What’s included in our standard Dynamics 365 application managed services
Help Desk Support
Receive unlimited Tier 2, U.S.-based remote phone/email support 8am to 5pm local time, Monday – Friday (except holidays) with emergency after-hours coverage available.
Training
Our application managed services team conducts periodic and annual remote training sessions to keep your team’s Microsoft application skills sharp and provide updates when enhancements are available. We ensure your team has the peace of mind they need to stay productive.
Maintenance
Arctic IT works with you to ensure your automated system updates and pre-scheduled application updates are not disruptive to business and occur as seamlessly as possible. You’ll stay up-to-date with the latest updates and upgrades as they are released and have the peace-of-mind your systems are covered.
Annual Strategy Session
We’ll help you create a business applications roadmap that keeps your technology modern, relevant, and efficient.
Learn more about our application managed services below.
Choose the ArcticAscend plan that’s right for you
Application managed services: way more than your average business application support plan.
Standard Plan (Most Popular)
Our full suite of application managed services at the best value
Ala-Carte Plan
Only pay for what you need from the Standard Plan to bridge the gaps in your technology services
Light Plan
Fixed support hours and a dedicated, trusted advisor to guide you along the way – additional support is available by the hour
| Value Delivered | Description | Standard ArcticAscend Plan |
| Dedicated Point-of-Contact | Get acquainted with your National Service Delivery Manager (NSDM), who serves as your advocate throughout the service delivery process. Your NSDM will work with you on status meeting frequency to review operational status, support metrics, progress reports and recommendations. | ✓ |
| Unlimited Break/Fix | We provide U.S.-based tier-2 and above application support services (8am to 5pm local time, Monday – Friday + 24/7 Help Desk for urgent issues) that deliver identification and resolution of issues for production in-scope application software. | ✓ |
| Microsoft Application Update and Upgrade Services | Automatically receive service pack updates and upgrades to a new version which will include new functionality. These services include release management, regression, and issue remediation for up to 8 hours (additional time required to resolve issues may result in additional fees). | ✓ |
| Training Services | Receive 4 hours of annual refresher training, periodic training, and new team member training. | ✓ |
| Annual Strategic Planning Session | Meet with our experts to discuss your business plans, review current and future solution needs, and identify areas of improvement. | ✓ |
| Application Enhancement Services | Receive up to 160 hours quarterly for services to design, build, and implement changes to support the Dynamics 365 solution implemented in production. | Add-on |
| Annual Dynamics 365 Security Role Review | Receive an audit of your Dynamics 365 environments to ensure that proper roles are assigned to allow only the minimum access that is required to perform the employees’ job function. | Add-on |
| Dynamics 365 Dev/Test Security Environment Review | A quarterly evaluation of whether your Azure Development and Test environments are up to date with the latest security patches and best practices. | Add-on |
How we determine your monthly price
Have this information handy:
Applications Supported • Services Required • Company Size • Level of Solution Customization
Request a quote now
“Arctic IT has assisted our team for many years now, and we are impressed with their commitment to our success. There are a lot of other companies out there that might provide similar technical support, but Arctic IT’s superior customer service is the winning factor. Thanks team Arctic IT!“
Benefits of ArcticAscend application managed services
Predictable Costs
Easy to budget, fixed amounts with no-hassle monthly billing
Timely Assistance
Access our easy-to-use platform for submitting service tickets, or call when needed for quicker resolution
Consistency
One reliable point of contact who manages your account
Operational Value
Better understand the functionality and features of your applications on Dynamics 365, Power Platform, and Azure
Experience
Top-of-the-line Microsoft certified consultants that understand business process, accounting, and best practices
Constant awareness
Gain real-time access to your service tickets along with a complete ticket history
What clients are saying about our support team
“Friendly, patient, great customer service; Thank you!”
“Super professional, courteous, helpful, knowledgeable. You guys have some great folks working for you. Thanks for the help!”
“My colleagues and I have always had good experiences when reaching out to [Arctic IT] for assistance.”
“My call to the helpline was efficient and friendly and instructive, and I accomplished what I need to do quickly. I could not be more pleased with the service I received.”
“Reps are always able to help us in a timely manner and they provide excellent step by step instructions. Great customer service again!”
“Very professional and patient with me. Thank you!”
Dynamics 365 applications we implement and support
Dynamics 365 Customer Service
Make it effortless for your customers and your service teams to resolve problems together—no matter which channel or device is used. Guide your agents to the best recommendation with AI virtual assistants and contextual customer data.
Dynamics 365 Finance
From real-time financial visibility and cash flow forecasting to 24×7 global access in the cloud, discover how Microsoft Dynamics 365 Finance and Arctic IT will take you further, faster. This solution is fully integrated and available as a cloud subscription.
Dynamics 365 Commerce
Cater to your customers with an integrated Point of Sale Management application that optimizes your entire retail journey across multiple channels and devices. This retail platform is reimagined for the modern, mobile consumer.
Request more information
844.461.9500
[email protected]