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Application Managed Services

Managed services for business applications and beyond

ArcticAscend application managed services is an affordable monthly subscription that provides ongoing professional services for your CRM or ERP software after you go-live. Our team is here to resolve daily issues and answer your “how do I, where do I, what do I” questions about your business applications.

ArcticAscend application managed services includes:

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Help Desk Support

Unlimited remote phone/email support 8:00 am to 5:00 pm local time, Monday – Friday (except holidays) with emergency afterhours coverage available.

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Training

After you go-live with your software, we conduct training with your team to give them the peace-of-mind they need to be productive. We continue with quarterly remote training sessions to keep your team’s application skills sharp and provide updates when enhancements are available.

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Maintenance

Arctic IT will work closely with you to ensure your automated system updates and pre-scheduled application updates are not disruptive to your business and occur as seamlessly as possible. You’ll stay up-to-date with the latest technology as it is released and have the peace-of-mind your systems are covered.

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Annual Strategy Session

We’ll help you create a business applications roadmap that keeps your technology modern, relevant, and efficient.

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Benefits of ArcticAscend application managed services

Way more than your average business application support plan:

  • Predictable Costs. Easy to budget, fixed amount.
  • Simple Payment. No-hassle monthly billing.
  • Single Source. One team delivering you consistent service.
  • Efficiency. Accomplish more with modern, integrated applications.
  • Experience. Top-of-the-line resources that understand business process, accounting, and best practices.
  • Comfort. No hesitation, call when needed, quicker resolution.
  • Consistency. One point of contact to manage your account.
  • Collaboration. Resolve issues as a team.
  • Operational Value. Understand the functionality of your current applications.
Run with us

Ready for an IT partner you can trust? Run with us.®

You can depend on the experts at Arctic IT to manage, monitor, and maintain your technology day and night so you can take care of business.

Contact us today to talk through the many options you have for business application support that is reliable and affordable without hiring additional staff. Let’s do this.

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