From IT Chaos to Operational Confidence: How ArcticAscend Application Managed Services Keeps You Running Smoothly
As a National Service Delivery Manager for Arctic IT for several years, I’ve had the privilege of working closely with both our internal team and our clients. I’ve seen firsthand how the right IT partnership can transform an organization—turning technology from a frustration into a competitive advantage.
That’s what ArcticAscend application managed services is all about.
When organizations partner with us through our ArcticAscend service, they gain more than just IT assistance. They gain peace of mind, knowing that their application software is supported by a U.S.-based team dedicated to identifying and resolving production-related issues efficiently. They gain a team of dedicated professionals who genuinely care about their success and work tirelessly to help make sure their Microsoft-based ERP and CRM applications run smoothly. Most importantly, they gain a strategic ally who helps them navigate the ever-evolving digital landscape.
24/7 U.S.-Based Support: Always Here When You Need Us
One of the biggest concerns I hear from clients when they first come to us is reliability. They want to know that when something goes wrong—whether it’s a minor issue or a major system failure—someone will be there to help. With ArcticAscend, that’s never in question.
Our 24/7 U.S.-based support for Microsoft applications is always on call, no matter the time of day. We don’t outsource this critical function overseas or hand off tickets to faceless automated systems. Instead, our clients get real people—highly trained professionals who know their environments, understand their unique challenges, and respond quickly to keep their business running smoothly.
Clients often tell me how much they appreciate having a help desk staffed by real, knowledgeable professionals who take the time to understand their business applications. We don’t just apply generic fixes; we provide personalized support that makes a real difference in daily operations.
The solutions covered by our support include Microsoft Dynamics 365 and Power Platform applications.
A Dedicated National Service Delivery Manager: Your IT Advocate
One of the ways we set ArcticAscend apart is by assigning each client a dedicated National Service Delivery Manager (NSDM) to make your application management strategy seamless. In my experience, this role is invaluable. Having a single point of contact who understands your Microsoft ERP and CRM applications and business objectives makes all the difference.
The NSDM doesn’t just respond when things go wrong; they proactively engage with clients, holding regular check-ins, analyzing application performance, and helping map out long-term IT strategies. They ensure that every aspect of our support aligns with the client’s goals, helping to optimize operations and prevent issues before they arise.
I’ve seen this partnership approach completely transform how organizations manage their technology. Instead of feeling like IT is something they’re constantly reacting to, our clients gain a proactive, strategic framework that keeps their applications stable, current, and aligned with their business needs.
Training: Empowering Your Team to Get the Most from Your Applications
Technology is only as effective as the people using it. That’s why ArcticAscend includes comprehensive training services to ensure our clients’ teams are confident and capable when it comes to leveraging their application software.
From onboarding sessions for new employees to ongoing training on application features and best practices, we help teams maximize their use of Microsoft Dynamics 365 and Power Platform apps to get the most out of their technology investments. I’ve seen how proper training can drastically reduce frustration, increase efficiency, and even prevent costly errors.
AI is also creating a whole new world of training opportunities, and our team is there to support our clients in leveraging it along the way. By empowering employees with the right knowledge, we help organizations maximize productivity and application effectiveness.
Maintenance: Keeping Applications Running at Peak Performance
At Arctic IT, we believe in proactive application support. Through ArcticAscend, we continuously monitor, maintain, and optimize our clients’ Microsoft-based applications to streamline operations and prevent problems before they occur.
Our managed application services include application updates, performance tuning, bug fixes, and proactive troubleshooting. By staying ahead of potential issues, we ensure that businesses can operate smoothly without unexpected application failures or inefficiencies.
I’ve had clients tell me how relieved they are to no longer worry about outdated software, application slowdowns, or unresolved glitches. Our behind-the-scenes work allows them to focus on their business, not IT headaches.
Annual Strategy: Planning for Future Application Success
One of the most valuable aspects of ArcticAscend is our commitment to long-term application strategy. Each year, we conduct strategic planning sessions with our clients to assess their current application landscape and identify opportunities for improvement. By aligning your IT roadmap with your business goals, our application support services give you a long-term advantage.
Whether it’s adopting new software enhancements, optimizing integrations, or refining workflows, we help organizations stay ahead of the curve. Technology evolves quickly, and businesses that fail to plan risk falling behind. Our annual strategy sessions ensure that our clients’ applications are always positioned for success.
Giving Back: Supporting Alaskan Communities Through Doyon, Limited
One of the things I love most about working at Arctic IT is knowing that our success benefits more than just our company and our clients. As a subsidiary of Doyon, Limited, an Alaska Native Corporation, every dollar we generate goes back to the Alaskan communities Doyon serves—and beyond.
When our clients invest in ArcticAscend, they’re also contributing to educational programs, economic development, and cultural preservation efforts for Alaska Native communities. It’s a mission that adds meaning to the work we do every day. We’re not just helping organizations optimize their application support—we’re helping build a brighter future for communities that have long been underserved.
More Than Application Support—A True Strategic Partner
At the end of the day, ArcticAscend is about more than just providing IT support. It’s about helping organizations succeed by ensuring their application software is a powerful enabler, not a hindrance. It’s about forming genuine partnerships, understanding each client’s needs, and delivering solutions that drive real business value.
I’ve seen the difference this approach makes. I’ve seen the relief on clients’ faces when they realize they don’t have to worry about their applications anymore. I’ve seen organizations grow and thrive because they finally have the technology foundation they need to scale.
If you’re looking for more than just an IT provider—if you want a team that’s truly invested in your success—ArcticAscend is here for you. Let’s build something great together.
📩 Contact us today at [email protected] to learn more about how Arctic IT can support your business with Microsoft-based application managed services.
By Frank Brunke, National Service Delivery Manager at Arctic IT