When generating a Positive Pay file in Dynamics 365 Finance or Supply Chain Management, if the file itself fails to download due to a popup blocker or technical issue, or if the file is lost, you’ll have a need to regenerate the file. However, if a subsequent attempt is made to generate a new file, no checks will be included.
This is because a given Positive Pay file will only include checks that haven’t been included on a previous PPay file (i.e., check #12345 will only ever show up once on a PPay file). When you generate a new PPay file, the system knows that check was included on a previous file generation, so it will not be included.
There is no way to reprint a Positive Pay file once it’s been generated. You can look at the contents, but you can’t regenerate the text file itself.
So – when something like this happens (the file didn’t download, the file was lost, etc.), you need to “recall” the Positive Pay file that was generated. This resets the hidden flag, has this check ever been on a PPay file?, on checks from that file to NO. Now, the next time you generate a PPay, those checks will again be included.
How To: Recall a Positive Pay File
From within Dynamics 365 Finance or Dynamics 365 Supply Chain Management…
- Navigate to (Modules) Cash and bank management > Inquiries and reports > Positive pay > Positive pay file summary.
- Click the vertical ellipses at the far-right of the header row, and choose Insert columns.
- Add the Created date and time column and click Update.
- Sort that column by Newest to oldest.
- Locate the Positive Pay file you want to recall, and highlight that row.
- If you merely want to review the checks that were included in a given Positive Pay file, click Positive pay file details in the menu bar.
- If you want to recall the Positive Pay file so that it may then be regenerated, click Recall in the menu bar.
Once it is Recalled, you’ll see the status change.
After competing these steps, the Positive Pay file is now recalled. Any checks that were included in that Positive Pay file have been internally flagged as NOT having been included in a Positive Pay file before.
Now, the next time you generate a Positive Pay file via your normal process, those checks will be included, as well as any new checks posted since the last time you created a Positive Pay file.
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If you’re interested in working with a support partner like Arctic IT who can assist with common issues like the one addressed in this article, connect with us today. We offer 24/7 U.S.-based support from our dedicated team of experts who are certified in Microsoft Dynamics 365 cloud solutions. We look forward to the opportunity to discuss your needs.
By John Wainwright, Senior Client Services Consultant at Arctic IT