| Role | Billable Increment |
Hourly Contract Rate |
| Managed Services Business Applications & Engineering |
||
| Consulting Services | .25 hr. | $230 |
| Support Services | .25 hr. | $230 |
| After Hour and Emergency Services | 1.0 hr. | $300 |
|
Non-Managed Services Business Applications & Engineering |
||
| Consulting Services | 1.0 hr. | $260 |
| Support Services | 1.0 hr. | $260 |
| After Hour and Emergency Services | 1.0 hr. | $345 |
| Network Operations Center (NOC) | ||
| Tier 1 – Technical Support Analyst | .25 hr. | $185 |
| Tier 2 – Sr. Technical Support Analyst | .25 hr. | $200 |
| Tier 3 – System Administrator | .25 hr. | $200 |
| Tier 4 – Escalation Engineer | .25 hr. | $210 |
| After Hour and Emergency Services | 1.0 hr. | $230 |
Effective January 28, 2023
