Social Services Software
ProductsFamily Wellness Application on Tribal Platforms®
Elevate social services and improve member wellness for generations to come
The Tribal Platforms® Family Wellness application centralizes social services case management and wellness program management through connected, real-time digital member records.
Built on the secure, sovereign Microsoft Power Platform, it enables Tribal Social Services departments to centrally manage client case notes, referrals, assessments, child placements, and programs. The solution is backed by secure document storage, role-based access controls, and strong data governance.
Modernize your tribal social services case management
Strengthen your tribe’s health and wellness departments with Arctic IT’s Family Wellness app for Tribal Platforms. The solution connects each area within your tribal organization to optimize resources and enhance support at every level of care for tribal members and families.
Digital Member Records
The key to our solution’s success is the real-time digital Member Record. Centralized record management provides a secure, 360-degree view of every individual enrolled member within the tribe including which services are being utilized. This solution reduces abuse of the available programs, as all departments have access to the same member’s activity history and can collaborate to ensure policies are applied consistently.
Case Management Support
The Family Wellness application is designed for case managers who develop and implement individual client cases and family-oriented plans for tribal members in need.
Users can associate Member Records with Cases to track family and child services throughout the departments including:
- Child protective services and child placement
- General assistance programs
- Family case management
- Substance/domestic abuse incident case management
- ICW case management
- Foster care management
- Group program participation
Case plans track progress through step-by-step monitoring of individual(s). The Family Wellness add-on fosters inter-department collaboration and creates efficiencies for everyone on your social services team. In addition, members benefit from an improved wellness plan with better follow-through.
Program Management Support
Tribal Platforms Family Wellness helps your staff easily manage social services programs from start to finish, reducing the administration overhead and delivering services to members faster. Enhance their response time with streamlined requests and easy evaluation of program eligibility and historical participation.
Periodic program reports and easy dashboards to view remaining program funds to help staff maximize the benefits provided to members. Reports at the end of year ease the task to prepare and justify participation and show how programs provided benefits no longer requires data mining from multiple sources. The annual reports are reported from a single location.
Solution features include:
- Flexible program eligibility and budgeting
- Participation program tracking and approval
- Program budget to actual tracking
- Program ad-hoc query and reporting
Solution benefits of Tribal Platforms Family Wellness
Case Plans
- Create ‘family oriented’ case plans to include the entire family wellness
- Visualize all Family Service activities in one view
- Manage counseling cases for internal or external services
- Collaborate with team members via Case Notes and Activities (phone, email, appointment, tasks) for individuals and families
- Track and report on case incidents and investigations
- Manage child placements, placement location tracking, and visitation events
- Manage client participation in group activities and track attendance
Referrals
- Track all inbound and outbound requests
- Support payments on behalf of the member for services provided
- Streamline outbound referral payments
- Manage and report on referrals by provider
ICWA Cases
- Manage inbound and outbound requests
- Collaborate with Enrollment to answer requests for eligibility
- Capture court details and documents
Mobility
- Capture case incident and investigation details from any web enabled device
- Attach photo and documents to cases for team visibility
- Create case notes and client assessments from the field
Unrivaled Security
- Automated data backup
- Transparent system upgrades
- Secure hosting in the Microsoft cloud
- Single sign-on user authentication
- Advanced role-based security
- Form and field-level security to support complex organizations
- Detailed audit trail
- HIPAA / HITECH compliant
- Securely share name, address, contact, membership with Enrollment
Modern Workplace from Arctic IT
- Native-owned technology company
- 20+ years of experience partnering with tribal organizations
- Helps Tribal Nations modernize programs and services
- Sovereign and secure technology solutions
- Proven best practices enhance system adoption and deliver value
- Contact our team today to see how we can make a difference for your organization
Ready to improve your social services with Tribal Platforms case management software?
Microsoft’s continued commitment to innovation, backed by Arctic IT’s 20+ years of experience partnering with tribal organizations, means you can finally invest in modern technology with confidence. Our proven approach and best practices greatly enhance system adoption and deliver value faster for your Tribal Nation.
Delivered through a secure cloud environment, the solution gives tribal governments better control over tribal data, secure access to vital information, and the support needed to maximize long-term success for every tribal family.
Connect with us today to get the conversation started.
Why Tribal Platforms by Arctic IT
Built on the secure Microsoft Cloud platform, Tribal Platforms includes solutions that support programs focused on enrollment, housing, education, distribution payments, community outreach, and so much more. In addition, Tribal Platforms integrates with Microsoft Dynamics solutions to pair key case and court data with your tribal government’s finance, procurement, and operations.
Data is secured and encrypted in your Tribal Nation’s cloud-hosted environment as well as in transit to the user’s browser when viewing. Your data stays within defined boundaries to maintain overall security and sovereignty.
Security and sovereignty down to the field and record level
Budget-friendly monthly subscription with one-time implementation fee
Lifecycle management and unlimited help desk support from our U.S.-based team
Accessible from anywhere, on any device via web-based platform
Gain secure, contactless self-service for tribal members with portal technology
Member Self-Service Portal
When paired with secure, 24/7 access to the Tribal Platforms Community Engagement Portal, members are empowered to view the status of their service requests and program eligibility in real time. They can also apply for services through digital forms, instead of relying on paper applications that need to be mailed in or hand delivered to the Tribal Office.
Other Programs and Services
Tribal Platforms offers web-based portal solutions for many vital programs and services including housing, education, community engagement, and more.
Building strong relationships with tribal governments
Centralizing Citizen Data and Services for Samish Indian Nation
The distributed population of the Samish Indian Nation makes it challenging for the Enrollment Department to track citizen information. The Samish Social Services, Vocational Rehabilitation, and Housing Departments also faced challenges due to a dependence on legacy software and paper forms. There was no centralized repository for interoffice collaboration, and the data was siloed in department folders on a file server, which hindered the ability to gain a comprehensive understanding of how programs were fulfilling citizens’ needs. Samish Indian Nation selected Arctic IT’s Tribal Platforms software to help centralize citizen data and enable cross-departmental collaboration.
“It’s been easy working with Arctic IT in general about submitting support tickets and getting a resolution to issues as they arise. They’ve also done a great job in guiding us through the development process and configuring the platform, capturing the data, and understanding the requirements for creating these solutions.”
Centralized Citizen Data and Tribal Government Services
Centralizing citizen data and services for Samish Indian Nation
Check out these related applications
Enrollment
Enrollment is the base solution for our Tribal Platforms applications suite. It serves as the centralized database for tribal member management.
Distribution Payments
The Distribution Payments application streamlines member payments and financial assistance management with the option to integrate with your existing financial system.
Housing
Housing is a tribal housing management application that digitizes processes and drives efficiency for housing assistance, programs, properties, and member households management.