Highlights of Shawn’s career include:
- 25 years with Dynamics 365 Customer Engagement and Dynamics CRM & ERP applications
- 3 years as a solution architect
- 2 FastTrack projects
- Industry specializations: federal government, tribal government
Shawn has been involved with Dynamics 365 for more than 25 years, the first 19 years as a team member at Great Plains Software and Microsoft. He is an expert in Microsoft Government Cloud and has led successful implementations of high-profile, high-volume contact centers for federal agencies. His empathetic, customer-first approach has helped customers get the most out of their Dynamics 365 investments. Shawn enjoys exceeding client expectations and working on complex projects.
Learn more about Shawn and the elite pool of solution architects at aka.ms/FTRSA.