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Tech Support

Arctic IT tech support is available 7am – 9pm in your time zone. For high priority tech support after hours, please call 907.261.9595 (Alaska) or 844.461.9500 (all other states). For Customer Portal access, please reach out to your account manager for assistance.

ArcticCare Issues
(Managed Services Support)

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High Priority
:
Call
:
907.261.9595 (Alaska)
844.461.9500 (All other states)
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Medium Priority
:
Taskbar
:
Right click the Arctic IT icon on your taskbar, select "Create Service Ticket" and submit.
:
Medium Priority
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Customer Portal
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Submit your request to us at https://cw.arcticit.com/support.
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Medium Priority
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Email
:
Send us an email at arcticcare@arcticit.com. Please describe the urgency in the title and a detailed description of the issue in the email message.

ArcticAscend Issues
(Business Applications Support)

Dynamics GP, Dynamics 365 CE (CRM), Dynamics 365 for F&O and BC, Tribal Platforms, and other applications

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High Priority
:
Call
:
844.461.9500
:
Medium Priority
:
Customer Portal
:
Submit your request to us at https://cw.arcticit.com/support.
:
Medium Priority
:
Email
:
Send us an email at itsupport@arcticit.com. Please describe the urgency in the title and a detailed description of the issue in the email message.
:
Medium Priority
:
Call
:
844.461.9500