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Dynamics 365 US Government: The Software Platform for Every Agency

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Imagine a world where siloed teams, duplicate data, insufficient tracking, manual processes, and security issues were a thing of the past. Microsoft Dynamics 365 US Government can help make this vision a reality.

Dynamics 365 US Government is a purpose-built software platform designed to meet the unique needs of government agencies and their constituents. It offers process improvement capabilities, citizen engagement features, and robust security and compliance controls that are essential for every government organization.

Microsoft Cloud Application

Improve business processes.

Dynamics 365 unites an ERP and CRM platform with modern, intelligent cloud applications to automate and optimize your government processes. This unification enables agencies to improve communication, optimize resources, and make better decisions. Dynamics 365 is flexible enough to meet the needs of any government agency – from federal organizations down to local municipalities.

Empower functionality to keep up with demand.

Dynamics 365 intelligent business applications offer all the powerful apps and features you need to run your organization. Built with the Microsoft Power Platform, departments and staff can replace legacy business applications that meet your unique requirements.

The agility that Dynamics 365 provides can help your agency keep up with the ever-changing needs of constituents. Dynamics 365 US Government includes functionality designed to support the challenges faced by government entities with adaptability to meet future needs, including:

  • Robust case management application capabilities for managing individual or group interactions with citizens using mobile-enabled applications that operate anytime, anywhere, on any device.
  • A configurable process engine that enables you to model and automate workflows across organizational boundaries and constituents.
  • Secure data repositories in Microsoft Azure to manage a wide range of citizen data, including demographics, interests, complaints, service requests, and more.
  • Robust reporting with data analytics with Power BI to present meaningful data for internal or external consumption.
  • Ease of migration for your current Access database or Excel spreadsheet to improve security, user accessibility, and data integrity.

Bring cross-functionality to your accounting.

Dynamics 365 Finance and Dynamics 365 Supply Chain Management are ideal for government agencies that require multi-fund accounting, budget planning and reporting, cashiering and point-of-sale, procurement, supply chain management, fee collections, and more.

Dynamics 365 addresses your data, operations, and workforce needs. This holistic software platform is backed by Microsoft’s trusted cloud, comes with lifetime automatic updates, and provides advanced disaster recovery and high availability features which provide a 99.9% guaranteed uptime. Your licensing suddenly becomes easier to manage with stable and simplified costs.

Adhere to compliance.

In addition, Dynamics 365 US Government operates in the Microsoft Government Community Cloud (GCC) and can help organizations comply with government mandates and regulations. The platform addresses critical security and compliance needs, such as role-based access controls, audit trails, data loss prevention (DLP), and more. Microsoft is also the only provider certified to offer cloud services in accordance with FedRAMP moderate requirements.

Amplify your security.

Dynamics 365 combines the reliable, security-first Azure cloud with Microsoft Power Platform business intelligence applications and full-featured APIs for robust application and data integration. It provides multiple layers of security at the application and user levels with role-based security. These security controls can help ensure that only authorized users have access to the data and information they need.

Be free and productive.

Also, this powerful application is available anytime, anywhere, on any device. You are no longer solely working at your desks; you’re out in the field, at a government service site, or on a mobile device. React quickly knowing the Dynamics 365 cloud technology gives you the ability, agility, and flexibility to work securely where you need it.

Integrate with the apps you already love.

Dynamics 365 is also integrated and interfaced with Microsoft office apps, so you can securely collaborate with your team from anywhere. This includes the most widely used productivity applications like Microsoft Teams, SharePoint, Excel, and Outlook. Now that is the power of mobility.

Provide next-level service remotely.

For next-level engagement, you can provision a Power Apps portal with Dynamics 365 for 24/7 community member access. The possibilities are endless. Manage everything from personal information and licensing to service payments and more.

The Power Apps portal provides agencies with a self-service, one-stop-shop for all things related to their Dynamics 365 deployment. It also enables government entities to provide an engaging customer experience for their constituents. The portal can be customized with the agency’s branding and content, making it feel like an extension of their website.

This allows citizens to interact with the agency on their terms, increasing satisfaction and engagement. In addition, the portal gives agencies access to valuable insights about how citizens are using their services. This data can help inform future process improvements and citizen engagement strategies.

Save some dough.

If you’re looking for a cost-effective solution that can save your agency time and money, Dynamics 365 US Government is worth considering. The Microsoft Azure cloud offers pay-as-you-go pricing with no upfront investment, so you can get started quickly and scale as needed. In addition, Dynamics 365 offers free trials, so you can try before you buy.

To learn more about Dynamics 365 US Government, contact a reliable Microsoft Gold Partner like Arctic IT. We are experts in delivering tailored solutions that help organizations like yours get the most out of Dynamics 365. Reach out to connect@arcticit.com to get the conversation started today.

By Matt Borkowski, Principal Solution Architect at Arctic IT